Parsing Logs for errors

Plex Media Server Remote Access
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Server Version#: 1.16.4.1469
Player Version#: 4.0.1

It seem as as of late a ton of people are having issues with Plex loosing the published public access and defaulting to a relayed connection. I myself am included in this issue, I constantly get messages stating “Plex isn’t working” only to find that public access is now in an error state but nothing has changed, not even a change in public IP addressing.

Now there quite a few posts regarding this issue and it seems the recommended “solution” by Plex is to “Post your logs”, needless to say with logs containing “Home User” names and public IP addresses I don’t want to post that publicly not to mention the fact that some issues are intermittent so the recommended action of “clear the logs, restart the service and reproduce the issue” don’t always work . However, how about just telling us what to look for in the logs, when we see the issue is present we can do digging into the logs instead of posting days worth of logs because we don’t know which file may contain the issue?

I work in DevOps and I’m not a stranger to parsing through logs looking for errors, I even have written a log parser looking for error entries but having zero documentation when it comes to what an error may mean or how it may affect the system makes it very difficult to separate the false positives from the actual errors.

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You can always DM a Ninja, employee or TeamMember your logs, when they request it

Since it in about +90% of the times differs from case to case, we simply don’t know, but what we search for, is log entries tagged as exceptions, critical as well as maybe timestaps or media name, depending on what info the user gave us.
We also look into IP related info in the logs

Sadly, the logs doesn’t have an entry named: Tell the user this but would be nice if so :wink:

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Thank you for this! Hello grep, goodbye wasted time.

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The point is that just constantly sending the logs to someone for them to privately troubleshoot and come back to say here’s the issue. Prevents other people from being able to find the same log entry and do their troubleshooting.

Hell even having a knowledge base of issues to log entries that have occurred on the past can help.

At the moment there is no other option than to send your private info to someone on the forums.

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I doubt that, since in the Plex Universe, both servers, devices and what’s in-between is on a constant change.

Plex does have a support site where things that are more or less static is posted:
https://support.plex.tv/articles/

But when said, and sadly can only speak from almost 6 years as a Ninja, I fail to see a constant pattern…It’s always changing

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