You can always DM a Ninja, employee or TeamMember your logs, when they request it
Since it in about +90% of the times differs from case to case, we simply don’t know, but what we search for, is log entries tagged as exceptions, critical as well as maybe timestaps or media name, depending on what info the user gave us.
We also look into IP related info in the logs
Sadly, the logs doesn’t have an entry named: Tell the user this but would be nice if so 
