Photo/video upload freezes

General Discussions
1

I turned on the photo/video uploading both on my Nexus 6p and my wife’s moto G. Both of them freeze after a few photos. The images keep rotating in the circle, but no process is made. I then updated to the latest Plex Server version, but that did not help.

2

Can you try and start an upload and then grab the Plex Media Server log file and post it here.

Details on how to go about this: https://support.plex.tv/hc/en-us/articles/201643703

3

I let it run for several minutes, then downloaded the logs. When I went to do this, I noticed there was another update, so I updated to version 1.1.3.2700, but still no go.

4

@ormeskirk said:
I let it run for several minutes, then downloaded the logs. When I went to do this, I noticed there was another update, so I updated to version 1.1.3.2700, but still no go.

Thanks for the logs, it shows that it’s failing because Plex cannot write to the destination folder:

Sep 01, 2016 09:40:51.866 [0x7f78523fe700] ERROR - Exception handled: boost::filesystem::copy_file: Permission denied: "/tmp/Plex/Upload/1014947/ca190444504469d1-com-plexapp-android/4/2016-08-20 12.00.52.jpg.inProgress", "/media/Storage/Pictures/2016/2016-08-20 12.00.52.jpg"

Ensure that Plex can write to the destination and then try again.

5

Also, I have it installed on Ubuntu 16.04

6

What user or group does plex use?

7

@ormeskirk said:
What user or group does plex use?

plex:plex

8

That worked perfectly, thanks!! This features solves a big issue. Namely, backing up my phone pics without using third party storage.

I just wish you allowed pictures and videos to go into separate directories. Be really nice if a directory structure was maintained based on date taken and/or location.