Picture freezes when playing video

Server Version#:1.40.4.8679
Player Version#:10.18.0.968
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Hi.

Plex pass, samsung s24 ultra.
The application is very unstable. It is not possible to watch the video as it is displayed in the small left bar. the rest of the screen is obscured by a frozen image.

the application often closes spontaneously.

It is impossible to download your video and share it.

I bought a plex pass to remove the 1 minute limit. but I still can’t watch videos from my phone.

Would you be able to share your Android logs as well as a sample file?

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.