Pictures: There was an unexpected error loading this library

PICTURES
There was an unexpected error loading this library.
Please visit our forums if you continue to experience problems.

Anyone else… The Pictures tab loads the above text. And yet when looking on here… there doesn’t seem to be a whole lot of info?

Anyone?

Yes, I have the same problem today.

Same problem here while loading my library for the first time! Everything else scanned correctly: films, music, series, etc. But no pictures at all having this error message. How to resolve this?

Yes, same issue. Just tried setting up a picture library for backing up my phone. Interesting enough, I can see the photos on my phone (including other photos that only reside on plex and not my phone) if I change the filter from albums to photos… but I can’t do that through the web. Do the photos need to be albums to work?

Same issue here, too. There was an unexpected error loading this library when trying to load Photos library. Are we looking at a bug here?

Same bloody problem with my music library, yesterday crome had some updatings, can that be reason for these problems?

yep, same here. Been getting this for weeks. :frowning:
Any solutions?

Yup, same here as well. no info on the s forum either. Now what?

Set up new account on my Mac. successfully ported everything over, including settings. Plex Media Server and Plex Media Player apparently opening with no trouble but now can’t get past the “There was an unexpected error loading this library.” warning which shows on both Server and Player screens.

Aha! Update. Completed re-scan of Music library and it has now deigned to open. Will update if I find out the reason or if it reverts to warning when nits opened next time. Apologies I haven’t got any reasons for the behaviour.

I had the same problem with my photos library. After reading a bit through the forums, I tried a database optimization. Problem solved for me.

support.plex.tv/hc/en-us/articles/200392106-Library-Actions

for me scanning the library resolve the problem

@youlman said:
for me scanning the library resolve the problem

Enable Library Auto update on PMS


Wow, just checked in today and saw that I am not alone. I have tried both of the suggestions above and neither worked for me… I’ve also removed the Photos Library and re-added it, with the same results…???

Was having the same problem - had a bunch of photos from an iPhone (.HEIC files) included in the folder- converted them jpgs, removed the HEIC files, and then the library loaded first try. That said this has been my only run in with this message/ problem.

Same issue, i’ve tried adding photos library over and over again, checking permissions, and i have the same issue

I have the same error

Bumping this back to the top, The more that do, the more likely we are to eventually get a fix… Please Plex!

I have the same unexpected error. The only suggested fix of updating the library automatically doesn’t seem to work. Help!

Continuing to bump to the top…