Playback doesn't start. No errors in logs

Plex Media Server Desktops & Laptops
,
1

Server Version#: 1.30.1.6562
Player Version#: 1.30.1.6562

Want to start a playback on webclient on Chrome (Version 109.0.5414.87 (Official Build) (arm64)). But unfortunately, video is not playing and no errors in logs. Just debug messages. Any ideas how I can fix it?

Jan 22, 2023 14:04:19.496 [0x7f776e2acb38] DEBUG - Request: [<My IP>:11383 (WAN)] GET /myplex/account (22 live) #1524 TLS GZIP Signed-in Token (igos87) (Chrome) / Accept => application/json / Accept-Encoding => gzip, deflate, br / Accept-Language => ru / Connection => keep-alive / Cookie => __utma=110335120.922817638.1642363050.1642363050.1645386652.2 / Host => nl4950.dediseedbox.com:25167 / Referer => https://nl4950.dediseedbox.com:25167/web/index.html / sec-ch-ua => "Not_A Brand";v="99", "Google Chrome";v="109", "Chromium";v="109" / sec-ch-ua-mobile => ?0 / sec-ch-ua-platform => "macOS" / Sec-Fetch-Dest => empty / Sec-Fetch-Mode => cors / Sec-Fetch-Site => same-origin / User-Agent => Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 Safari/537.36 / X-Plex-Client-Identifier => 4xt57tifpwmqksu95pyd4itc / X-Plex-Device => OSX / X-Plex-Device-Name => Chrome / X-Plex-Device-Screen-Resolution => 1508x1206,2560x1440 / X-Plex-Features => external-media,indirect-media,hub-style-list / X-Plex-Language => ru / X-Plex-Model => bundled / X-Plex-Platform => Chrome / X-Plex-Platform-Version => 109.0 / X-Plex-Product => Plex Web / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 4.87.2 / X-Requested-With => XMLHttpRequest
Jan 22, 2023 14:04:19.496 [0x7f776c5deb38] VERBOSE - [Req#1513] It took 0.0 sec to serialize a list with 1 elements.
Jan 22, 2023 14:04:19.497 [0x7f7770971b38] DEBUG - Completed: [<My IP>:4634] 200 GET /accounts/1 (22 live) TLS GZIP 2ms 521 bytes (pipelined: 1)
Jan 22, 2023 14:04:19.497 [0x7f7770971b38] DEBUG - Completed: [<My IP>:11383] 200 GET /myplex/account (22 live) TLS GZIP 2ms 3666 bytes (pipelined: 1)
Jan 22, 2023 14:04:19.502 [0x7f776c961b38] VERBOSE - It took 0.0 sec to serialize a list with 162 elements.
Jan 22, 2023 14:04:19.510 [0x7f7770971b38] DEBUG - Completed: [<My IP>:4681] 200 GET /:/prefs (22 live) TLS GZIP 20ms 13470 bytes (pipelined: 2)
Jan 22, 2023 14:04:19.533 [0x7f776c5deb38] DEBUG - Request: [<My IP>:4634 (WAN)] GET /system/:/prefs (23 live) #155a TLS GZIP Signed-in Token (igos87) (Chrome) / Accept => application/xml / Accept-Encoding => gzip, deflate, br / Accept-Language => ru / Connection => keep-alive / Cookie => com.plexapp.system=Y2VyZWFsMQozCmRpY3QKbGlzdApkaWN0CjIKcjEKczcKY29va2llc3IyCnM3CnNlc3Npb24wCjAKcjAK; com.plexapp.system=Y2VyZWFsMQozCmRpY3QKbGlzdApkaWN0CjIKcjEKczcKY29va2llc3IyCnM3CnNlc3Npb24wCjAKcjAK; __utma=110335120.922817638.1642363050.1642363050.1645386652.2 / Host => nl4950.dediseedbox.com:25167 / Referer => https://nl4950.dediseedbox.com:25167/web/index.html / sec-ch-ua => "Not_A Brand";v="99", "Google Chrome";v="109", "Chromium";v="109" / sec-ch-ua-mobile => ?0 / sec-ch-ua-platform => "macOS" / Sec-Fetch-Dest => empty / Sec-Fetch-Mode => cors / Sec-Fetch-Site => same-origin / User-Agent => Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 Safari/537.36 / X-Plex-Client-Identifier => 4xt57tifpwmqksu95pyd4itc / X-Plex-Device => OSX / X-Plex-Device-Name => Chrome / X-Plex-Device-Screen-Resolution => 1508x1206,2560x1440 / X-Plex-Features => external-media,indirect-media,hub-style-list / X-Plex-Language => ru / X-Plex-Model => bundled / X-Plex-Platform => Chrome / X-Plex-Platform-Version => 109.0 / X-Plex-Product => Plex Web / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 4.87.2 / X-Requested-With => XMLHttpRequest
Jan 22, 2023 14:04:19.533 [0x7f7770b74b38] VERBOSE - [CERT] TLS connection from [::ffff:<My IP>]:2505 came in with non-plex.direct SNI 'nl4950.dediseedbox.com', but no custom cert available; serving plex.direct cert
Jan 22, 2023 14:04:19.533 [0x7f776c5deb38] DEBUG - [Req#155a] [com.plexapp.system] Sending command over HTTP (GET): /system/:/prefs
Jan 22, 2023 14:04:19.533 [0x7f776c5deb38] DEBUG - [Req#155a/HCl#9a] HTTP requesting GET http://127.0.0.1:45039/system/:/prefs
Jan 22, 2023 14:04:19.542 [0x7f7770971b38] DEBUG - handleStreamRead code 1: stream truncated
Jan 22, 2023 14:04:19.542 [0x7f7770971b38] DEBUG - Completed after connection close: [<My IP>:11334] -3 GET /:/websockets/notifications?filters=log (23 live) TLS GZIP 24226ms 41387 bytes
Jan 22, 2023 14:04:19.544 [0x7f776ef23b38] DEBUG - [HttpClient/HCl#9a] HTTP/1.1 (0.0s) 200 response from GET http://127.0.0.1:45039/system/:/prefs (reused)
Jan 22, 2023 14:04:19.544 [0x7f776c5deb38] DEBUG - [Req#155a] [com.plexapp.system] HTTP reply status 200, with 418 bytes of content.
Jan 22, 2023 14:04:19.544 [0x7f7770971b38] DEBUG - Completed: [<My IP>:4634] 200 GET /system/:/prefs (22 live) TLS GZIP 11ms 734 bytes (pipelined: 2)
Jan 22, 2023 14:04:19.561 [0x7f7770b74b38] DEBUG - CERT: incomplete TLS handshake from [::ffff:<My IP>]:2505: sslv3 alert certificate unknown
Jan 22, 2023 14:04:20.235 [0x7f776e2acb38] DEBUG - Request: [127.0.0.1:38602 (Loopback)] GET /identity (23 live) #155d Signed-in / Accept => */* / Host => localhost:32400 / User-Agent => curl/7.68.0
Jan 22, 2023 14:04:20.235 [0x7f776e2acb38] VERBOSE - It took 0.0 sec to serialize a list with 0 elements.
Jan 22, 2023 14:04:20.236 [0x7f7770b74b38] DEBUG - Completed: [127.0.0.1:38602] 200 GET /identity (23 live) 0ms 398 bytes (pipelined: 1)
Jan 22, 2023 14:04:20.236 [0x7f7770971b38] VERBOSE - Didn't receive a request from 127.0.0.1:38602: End of file
2

Step one, turn off verbose logging. With that enabled you only get a couple minutes of logs. Restart the server, and attempt to recreate the issue, then post your server logs.

1 Like
3

Is it solved bro? I’m having the same problem. The server starts for a while and then it doesn’t play on all clients, the logs don’t have any error messages.

1 Like
4

Need full logs to know if something’s even broken. Sorry

( When it fails to start, after a minute, STOP PMS. manually make a tar.gz of the Logs directory and attach here)

5

I think I’ve solved it, for me it was the windows defender that was causing File Explorer to get stuck, so I added both the software path and the media path to the exclusion list and now everything is fine

6

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.