Hi! I recently have starting having an issue on PLEX where no media is played, regardless of type, age, or platform. I simply get a “Playback error: An error occurred loading items to play.” error on Windows / “Error Occurred: Failed to fetch play queue response” on iOS I’m on Unraid using plexinc…

I have my preroll/extras options set as follows: [CleanShot 2025-12-16 at 10.06.26@2x] Cinema trailers are downloaded automatically. This has never been set anywhere for me.

[image] ThatTallGuy21: f all the things I noted, I believe this script to clean up the Plex DB was ultimately the most important thing that got me back up and running. I got it from this Reddit post. It appears to drop tables from the DB and recreate them. ChatGPT rewrote it to work in Unraid. I…

What lines of the script did you copy and paste in, all 121? When I copy and paste into the terminal, the terminal closes immediately

My most recent logs trying to play a trailer before a movie Plex Media Server.log (78.9 KB)

You need to make it in to a bash script, then execute the script. Create a new text file, e.g. script.sh. Add a shebang as the first line: #!/usr/bin/env bash. Paste the commands below the shebang. Ensure the file uses Unix (LF) line endings. Make it executable: chmod +x script.sh. Run it: ./scrip…

I also have this issue on macOS 15, latest version of Plex. Didn’t make any changes before this occurred, and my server is on its own Mac Mini so didn’t inadvertently do anything either.

I just had this issue crop up for me today. I was thankfully able to use a tailored version of the script noted above to get it all fixed. Outside of just keeping a copy of the script handy for the future, is there anything else we can do to protect against this happening again? With it seemingly b…

If people would post here prior to running sql commands information may be gathered to figure out what is going on. However everyone is ignoring that suggestion so :person_shrugging:

First off, numerous users provided ample logs/data/info to this thread for 5 months, which resulted in no formal fix from Plex developers. Feel free to re-read this thread from May through October to see all of that back and forth. And then ever since the noted script fix was mentioned in October, …

Folks, There is an issue filed about this. I do not know when it’ll be resolved in the PMS code. How about I add this capability to DBRepair for two things: Diagnose – This will be advanced diagnostic function which does a deep check of the DB. Best only to use as instructed. FixPlayQueue …

Playback error: An error occurred loading items to play

Plex Media Server

9_Mad-Max_5 January 4, 2026, 11:39am 117

Hi,
I have been mostly posting in this thread:
Playback Fails on All Devices - Plex Media Server / NAS & Devices - Plex Forum

I still have a DB as a backup from before I started messing around with it.
I can give it to you. Furthermore, I think there are personal data stored in the DB in some sense, so I’d rather not post it publicly.

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Playback error: An error occurred loading items to play

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