An error occurred loading items to play on all items

Plex Media Server
1

Server Version#:1.41.7.9823
Player Version#:4.146.0

Since updating to 1.41.7.9823 i noticed items would play fine but nothing shows up on Plex Dash. Even checked plex web and didn’t see anything “playing”. I could watch videos but they would never get marked as partially played or played.

I decided to restart my server, now everything throws “An error occurred loading items to play”. I verified the file does infact exist and i can watch it in VLC.
I have plenty of hard drive space.

Logs below:

Jun 04, 2025 13:20:32.835 [15144] Debug — [HttpClient/HCl#62] HTTP/2.0 (0.8s) 200 response from GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=2000 (reused)
Jun 04, 2025 13:20:32.836 [22856] Debug — [HCl#62] HTTP requesting GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=2200
Jun 04, 2025 13:20:33.611 [15144] Debug — [HttpClient/HCl#62] HTTP/2.0 (0.8s) 200 response from GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=2200 (reused)
Jun 04, 2025 13:20:33.612 [22856] Debug — [HCl#62] HTTP requesting GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=2400
Jun 04, 2025 13:20:34.389 [15144] Debug — [HttpClient/HCl#62] HTTP/2.0 (0.8s) 200 response from GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=2400 (reused)
Jun 04, 2025 13:20:34.391 [22856] Debug — [HCl#62] HTTP requesting GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=2600
Jun 04, 2025 13:20:35.150 [15144] Debug — [HttpClient/HCl#62] HTTP/2.0 (0.8s) 200 response from GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=2600 (reused)
Jun 04, 2025 13:20:35.152 [22856] Debug — [HCl#62] HTTP requesting GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=2800
Jun 04, 2025 13:20:35.342 [13680] Debug — Request: [127.0.0.1:52320 (Loopback)] POST /playQueues?type=video&continuous=1&uri=server%3A%2F%2Fee005634794eb1fec84cafdd737e7a0091b2523b%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F72177&repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1 (5 live) #551 GZIP Signed-in Token (Lylesback2)
Jun 04, 2025 13:20:35.343 [13680] Debug — [Req#551] PlayQueue: Converted 'server://ee005634794eb1fec84cafdd737e7a0091b2523b/com.plexapp.plugins.library/library/metadata/72177' to 'library://x/item/%2Flibrary%2Fmetadata%2F72177'
Jun 04, 2025 13:20:35.343 [23280] Debug — Request: [127.0.0.1:52321 (Loopback)] GET /web/static/b38a559594ac52d049ba.png (6 live) #92a GZIP Signed-in
Jun 04, 2025 13:20:35.343 [23280] Debug — [Req#92a] Final path: "C:\Program Files\Plex\Plex Media Server\Resources\Plug-ins-59f304c16\WebClient.bundle\Contents\Resources/static/b38a559594ac52d049ba.png"
Jun 04, 2025 13:20:35.343 [23280] Debug — Content-Length of C:\Program Files\Plex\Plex Media Server\Resources\Plug-ins-59f304c16\WebClient.bundle\Contents\Resources/static/b38a559594ac52d049ba.png is 54413 (of total: 54413).
Jun 04, 2025 13:20:35.343 [7200] Debug — Completed: [127.0.0.1:52321] 200 GET /web/static/b38a559594ac52d049ba.png (6 live) #92a GZIP 0ms 54413 bytes (pipelined: 1)
Jun 04, 2025 13:20:35.345 [13680] Debug — [Req#551] PlayQueue: Start index: 0 End index: 2 Count: 3
Jun 04, 2025 13:20:35.345 [13680] Debug — [Req#551] PlayQueue: Added 3 items in 0.0 sec.
Jun 04, 2025 13:20:35.346 [7200] Debug — Completed: [127.0.0.1:52320] 200 POST /playQueues?type=video&continuous=1&uri=server%3A%2F%2Fee005634794eb1fec84cafdd737e7a0091b2523b%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F72177&repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1 (6 live) #551 GZIP 3ms 683 bytes (pipelined: 1)
Jun 04, 2025 13:20:35.916 [15144] Debug — [HttpClient/HCl#62] HTTP/2.0 (0.8s) 200 response from GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=2800 (reused)
Jun 04, 2025 13:20:35.917 [22856] Debug — [HCl#62] HTTP requesting GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=3000
Jun 04, 2025 13:20:36.694 [15144] Debug — [HttpClient/HCl#62] HTTP/2.0 (0.8s) 200 response from GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=3000 (reused)
Jun 04, 2025 13:20:36.695 [22856] Debug — [HCl#62] HTTP requesting GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=3200
Jun 04, 2025 13:20:37.469 [15144] Debug — [HttpClient/HCl#62] HTTP/2.0 (0.8s) 200 response from GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=3200 (reused)
Jun 04, 2025 13:20:37.470 [22856] Debug — [HCl#62] HTTP requesting GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=3400
Jun 04, 2025 13:20:38.248 [15144] Debug — [HttpClient/HCl#62] HTTP/2.0 (0.8s) 200 response from GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=3400 (reused)
Jun 04, 2025 13:20:38.249 [22856] Debug — [HCl#62] HTTP requesting GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=3600
Jun 04, 2025 13:20:39.030 [15144] Debug — [HttpClient/HCl#62] HTTP/2.0 (0.8s) 200 response from GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-Start=3600 (reused)
Jun 04, 2025 13:20:39.031 [22856] Debug — [HCl#62] HTTP requesting GET https://20933.trae.dgjei.com:443/library/sections/23/all?excludeElements=Director%2CProducer%2CWriter%2CRole%2CGenre%2CCountry&excludeFields=summary&type=2&X-Plex-Container-Size=200&X-Plex-Container-St

Update: I rolled back to 1.41.6.9685 and I still get the same playback errors.
I also tried optimizing my database and cleaning bundles.

Update 2: my Nvidia shield still works, but my pixel 8 pro and browsers do not. Browser maybe a codec issue?

2

Update:

I installed EAC3 codecs onto my Windows 11 server PC. I didn’t notice any changes immediately after, but wanted to mention I did this.

I ran “Analyze” on my entire library. didn’t notice any immediate change on my local network.

I left the house and got my wife to try while remote (Pixel 6), it worked right away. I tried on my Pixel 8 Pro and it worked.

This morning I tried using plex for windows 1.108.1.307-dd5b87aa (different PC than the server), and I immediately get “An error occurred loading items to play.” on all videos, even ones that work on my phone.

I am currently using Brave v1.79.118 and i get the same error occurred issue (Both my PC and server).

3

It needs the codec installed as well, because it will be playing the file as-is. So the codec on the server machine won’t be used.

Try with a middle-of-the-road browser like Chrome or Firefox.
Brave is built to stop web apps in their tracks by default.

4

Thanks for the reply!

I installed the codec locally now. I did also try Firefox 139.0.1 and get the same error. Chrome is the same – but Brave is basically chrome and didn’t expect a different result.
I have been using Brave for about a year and never had playback issues like this.

5

I updated to the public release of PMS 1.41.8.9834 and still having the same problem.

  • Plex dash does not report me watching anything.
  • Items on Plex don’t show partially watched or watched, I must manually mark shows as watched.
  • watching on any browser results in An error occurred loading items to play.
  • I can watch on Android (both Pixel 8 Pro and Nvidia Shield), without watch status.
  • no difference between transcoding and direct play.
6

Here is more logs. First I tried to play the video on my browser and get thrown an error, then i immediately played it on my android phone and it worked.

Jun 12, 2025 11:00:19.768 [12764] Debug — Request: [192.168.0.102:35310 (Subnet)] OPTIONS /playQueues?type=video&continuous=1&uri=server%3A%2F%2Fee005634794eb1fec84cafdd737e7a0091b2523b%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F72094&repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1 (13 live) #c439 TLS GZIP Signed-in Token ()
Jun 12, 2025 11:00:19.768 [3380] Debug — Completed: [192.168.0.102:35310] 200 OPTIONS /playQueues?type=video&continuous=1&uri=server%3A%2F%2Fee005634794eb1fec84cafdd737e7a0091b2523b%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F72094&repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1 (13 live) #c439 TLS GZIP 0ms 376 bytes (pipelined: 1)
Jun 12, 2025 11:00:19.769 [12764] Debug — Request: [192.168.0.102:35310 (Subnet)] POST /playQueues?type=video&continuous=1&uri=server%3A%2F%2Fee005634794eb1fec84cafdd737e7a0091b2523b%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F72094&repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1 (14 live) #c556 TLS GZIP Signed-in Token (Lylesback2)
Jun 12, 2025 11:00:19.769 [12764] Debug — [Req#c556] PlayQueue: Converted 'server://ee005634794eb1fec84cafdd737e7a0091b2523b/com.plexapp.plugins.library/library/metadata/72094' to 'library://x/item/%2Flibrary%2Fmetadata%2F72094'
Jun 12, 2025 11:00:19.773 [12764] Debug — [Req#c556] PlayQueue: Start index: 0 End index: 19 Count: 20
Jun 12, 2025 11:00:19.774 [12764] Debug — [Req#c556] PlayQueue: Added 20 items in 0.0 sec.
Jun 12, 2025 11:00:19.774 [3588] Debug — Completed: [192.168.0.102:35310] 200 POST /playQueues?type=video&continuous=1&uri=server%3A%2F%2Fee005634794eb1fec84cafdd737e7a0091b2523b%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F72094&repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1 (14 live) #c556 TLS GZIP 5ms 680 bytes (pipelined: 2)

Followed by playing it on Android

Jun 12, 2025 11:00:39.362 [12764] Debug — Request: [192.168.0.97:39468 (Subnet)] GET /library/parts/173173/indexes/sd?interval=10000 (14 live) #c54d TLS GZIP Signed-in Token (Lylesback2)
Jun 12, 2025 11:00:39.362 [20380] Debug — Request: [192.168.0.97:39486 (Subnet)] GET /library/parts/173173/indexes/sd?interval=10000 (14 live) #c46e TLS GZIP Signed-in Token (Lylesback2)
Jun 12, 2025 11:00:39.362 [15300] Debug — Request: [192.168.0.97:39488 (Subnet)] GET /library/parts/173173/indexes/sd?interval=10000 (14 live) #c53b TLS GZIP Signed-in Token (Lylesback2)
Jun 12, 2025 11:00:39.362 [12528] Debug — Request: [192.168.0.97:39510 (Subnet)] GET /library/metadata/72094?includeRelated=1&includeLoudnessRamps=1&includeChapters=1&includeMarkers=1 (14 live) #c546 TLS GZIP Signed-in Token (Lylesback2)
Jun 12, 2025 11:00:39.364 [20380] Debug — Content-Length is 3836250 (of total: 3836250).
Jun 12, 2025 11:00:39.364 [12764] Debug — Content-Length is 3836250 (of total: 3836250).
Jun 12, 2025 11:00:39.364 [20380] Warning — Failed to set up two way stream, caught exception: write: protocol is shutdown (SSL routines) [asio.ssl:167772367]
Jun 12, 2025 11:00:39.364 [12764] Warning — Failed to set up two way stream, caught exception: write: protocol is shutdown (SSL routines) [asio.ssl:167772367]
Jun 12, 2025 11:00:39.364 [20380] Debug — Completed after connection close: [192.168.0.97:39486] 200 GET /library/parts/173173/indexes/sd?interval=10000 (14 live) #c46e TLS GZIP 2ms 0 bytes (pipelined: 2)
Jun 12, 2025 11:00:39.364 [12764] Debug — Completed after connection close: [192.168.0.97:39468] 200 GET /library/parts/173173/indexes/sd?interval=10000 (14 live) #c54d TLS GZIP 2ms 0 bytes (pipelined: 3)
Jun 12, 2025 11:00:39.365 [15300] Debug — Content-Length is 3836250 (of total: 3836250).
Jun 12, 2025 11:00:39.365 [15300] Warning — Failed to set up two way stream, caught exception: write: protocol is shutdown (SSL routines) [asio.ssl:167772367]
Jun 12, 2025 11:00:39.365 [15300] Debug — Completed after connection close: [192.168.0.97:39488] 200 GET /library/parts/173173/indexes/sd?interval=10000 (14 live) #c53b TLS GZIP 3ms 0 bytes (pipelined: 2)
Jun 12, 2025 11:00:39.366 [12528] Debug — We're going to try to auto-select an audio stream for account 1.
Jun 12, 2025 11:00:39.366 [12528] Debug — Selecting best audio stream for part ID 173173 (language: en)
Jun 12, 2025 11:00:39.366 [12528] Debug — We're going to try to auto-select a subtitle for account 1.
Jun 12, 2025 11:00:39.366 [12528] Debug — Audio Stream: 538623, Subtitle Stream: -1
Jun 12, 2025 11:00:39.369 [3588] Debug — Completed after connection close: [192.168.0.97:39510] 200 GET /library/metadata/72094?includeRelated=1&includeLoudnessRamps=1&includeChapters=1&includeMarkers=1 (16 live) #c546 TLS GZIP 7ms 0 bytes (pipelined: 2)
Jun 12, 2025 11:00:39.381 [12528] Debug — Request: [192.168.0.97:43998 (Subnet)] GET /library/parts/173173/indexes/sd?interval=10000 (15 live) #c557 TLS GZIP Signed-in Token (Lylesback2)
Jun 12, 2025 11:00:39.381 [15300] Debug — Request: [192.168.0.97:44010 (Subnet)] GET /library/metadata/72094?includeRelated=1&includeLoudnessRamps=1&includeChapters=1&includeMarkers=1 (15 live) #c589 TLS GZIP Signed-in Token (Lylesback2)
Jun 12, 2025 11:00:39.383 [12528] Debug — Content-Length is 3836250 (of total: 3836250).
Jun 12, 2025 11:00:39.384 [15300] Debug — We're going to try to auto-select an audio stream for account 1.
Jun 12, 2025 11:00:39.384 [15300] Debug — Selecting best audio stream for part ID 173173 (language: en)
Jun 12, 2025 11:00:39.384 [15300] Debug — We're going to try to auto-select a subtitle for account 1.
Jun 12, 2025 11:00:39.384 [15300] Debug — Audio Stream: 538623, Subtitle Stream: -1
Jun 12, 2025 11:00:39.388 [3380] Debug — Completed: [192.168.0.97:44010] 200 GET /library/metadata/72094?includeRelated=1&includeLoudnessRamps=1&includeChapters=1&includeMarkers=1 (15 live) #c589 TLS GZIP 6ms 4265 bytes (pipelined: 1)
Jun 12, 2025 11:00:39.442 [15300] Debug — Request: [192.168.0.97:44022 (Subnet)] GET /video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=0&autoAdjustSubtitle=1&directPlay=1&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=82560&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F72094&protocol=*&session=592780c08b9842a3-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (16 live) #c58a TLS GZIP Signed-in Token (Lylesback2)
Jun 12, 2025 11:00:39.442 [15300] Debug — [Req#c58a/Transcode] Found session GUID of 592780c08b9842a3-com-plexapp-android in session start.
Jun 12, 2025 11:00:39.445 [15300] Debug — [Req#c58a/Transcode] TranscodeUniversalRequest: adapting profile with augmentation data: add-limitation(scope=videoCodec&scopeName=h264&type=upperBound&name=video.level&value=60)+add-limitation(scope=videoCodec&scopeName=*&type=upperBound&name=video.width&value=3840&replace=true)+add-limitation(scope=videoCodec&scopeName=*&type=upperBound&name=video.height&value=2160&replace=true)+add-limitation(scope=videoCodec&scopeName=hevc&type=notMatch&name=video.DOVIProfile&value=5)+add-transcode-target(type=videoProfile&context=streaming&protocol=hls&container=mkv&videoCodec=h264,hevc&audioCodec=aac_latm,aac,aac,ac3,alac,dca,eac3,flac,mp1,mp2,mp3,opus,vorbis,wmav1,wmav2,wmalossless,wmapro,wmavoice&subtitleCodec=ass,pgs,subrip,dvd_subtitle,mov_text,vtt,dvb_subtitle&replace=true)+add-transcode-target-settings(type=videoProfile&context=streaming&protocol=hls&CopyMatroskaAttachments=true)+add-limitation(scope=videoAudioCodec&scopeName=aac&type=upperBound&name=audio.channels&value=8&replace=true)+add-transcode-target-audio-codec(type=videoProfile&context=streaming&protocol=hls&audioCodec=mp3)+add-transcode-target-audio-codec(type=videoProfile&context=streaming&protocol=hls&audioCodec=ac3)+add-transcode-target-audio-codec(type=videoProfile&context=streaming&protocol=hls&audioCodec=eac3)+add-transcode-target-audio-codec(type=videoProfile&context=streaming&protocol=hls&audioCodec=dca)+add-transcode-target-audio-codec(type=videoProfile&context=streaming&protocol=hls&audioCodec=opus)+add-limitation(scope=videoCodec&scopeName=*&type=NotMatch&name=video.anamorphic&value=999&replace=true)+add-transcode-target(type=subtitleProfile&context=streaming&protocol=http&container=mkv&subtitleCodec=srt)+append-transcode-target-codec(type=videoProfile&context=streaming&protocol=hls&videoCodec=hevc)+add-limitation(scope=videoCodec&scopeName=hevc&type=Match&name=video.profile&list=main|main 10)+add-limitation(scope=videoTranscodeTarget&scopeName=hevc&scopeType=videoCodec&context=streaming&protocol=hls&type=match&name=video.colorTrc&list=smpte2084|bt709|bt470m|smpte240m|smpte170m|bt470bg|bt2020-10&isRequired=false)
Jun 12, 2025 11:00:39.446 [15300] Debug — [Req#c58a/Transcode] TranscodeUniversalRequest: using augmented profile Android
Jun 12, 2025 11:00:39.446 [15300] Debug — [Req#c58a/Transcode] Downloading document http://127.0.0.1:32400/library/metadata/72094?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=592780c08b9842a3-com-plexapp-android
Jun 12, 2025 11:00:39.449 [15300] Debug — [Req#c58a/Transcode] We're going to try to auto-select an audio stream for account 1.
Jun 12, 2025 11:00:39.449 [15300] Debug — [Req#c58a/Transcode] Selecting best audio stream for part ID 173173 (language: en)
Jun 12, 2025 11:00:39.449 [15300] Debug — [Req#c58a/Transcode] We're going to try to auto-select a subtitle for account 1.
Jun 12, 2025 11:00:39.449 [15300] Debug — [Req#c58a/Transcode] Audio Stream: 538623, Subtitle Stream: -1
Jun 12, 2025 11:00:39.451 [15300] Debug — [Req#c58a/Transcode] Streaming Resource: Reached Decision id=72094 codes=(MDE=1000,Direct play OK.) media=(id=144077 part=(id=173173 decision=direct play protocol=* streams=(Video=(id=538622 decision= width=1920 height=1080) Audio=(id=538623 decision= channels=0 rate=0))))
Jun 12, 2025 11:00:39.451 [3588] Debug — Completed: [192.168.0.97:44022] 200 GET /video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=0&autoAdjustSubtitle=1&directPlay=1&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=82560&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F72094&protocol=*&session=592780c08b9842a3-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (16 live) #c58a TLS GZIP 8ms 2954 bytes (pipelined: 1)
Jun 12, 2025 11:00:39.476 [15300] Debug — Request: [192.168.0.97:44022 (Subnet)] GET /library/parts/173173/1743357561/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=82560 (16 live) #c5b7 TLS Signed-in Token (Lylesback2)
Jun 12, 2025 11:00:39.477 [15300] Debug — Content-Length of E:\PlexMedia\Television Shows\Black Mirror\Season 4\Black Mirror - S04E01 - USS Callister.mkv is 3182770176 (of total: 3182770176).
Jun 12, 2025 11:00:39.549 [3588] Debug — Completed: [192.168.0.97:43998] 200 GET /library/parts/173173/indexes/sd?interval=10000 (16 live) #c557 TLS GZIP 168ms 3836250 bytes (pipelined: 1)
Jun 12, 2025 11:00:39.684 [3588] Debug — Failed to stream media, client probably disconnected after 147456 bytes: 10054 - An existing connection was forcibly closed by the remote host
Jun 12, 2025 11:00:39.684 [3588] Debug — Completed after connection close: [192.168.0.97:44022] 200 GET /library/parts/173173/1743357561/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=82560 (17 live) #c5b7 TLS 207ms 147456 bytes (pipelined: 2)
Jun 12, 2025 11:00:39.696 [15300] Debug — Request: [192.168.0.97:44028 (Subnet)] GET /library/parts/173173/1743357561/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=82560 (16 live) #c59f TLS Signed-in Token (Lylesback2) (range: bytes=3182760116-) 
Jun 12, 2025 11:00:39.698 [15300] Debug — Content-Length of E:\PlexMedia\Television Shows\Black Mirror\Season 4\Black Mirror - S04E01 - USS Callister.mkv is 10060 (of total: 3182770176).
Jun 12, 2025 11:00:39.698 [3588] Debug — Completed: [192.168.0.97:44028] 206 GET /library/parts/173173/1743357561/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=82560 (16 live) #c59f TLS 1ms 10060 bytes (pipelined: 1) (range: bytes=3182760116-) 
Jun 12, 2025 11:00:39.708 [15300] Debug — Request: [192.168.0.97:43998 (Subnet)] GET /library/parts/173173/1743357561/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=82560 (16 live) #c5be TLS Signed-in Token (Lylesback2) (range: bytes=8866-) 
Jun 12, 2025 11:00:39.709 [15300] Debug — Content-Length of E:\PlexMedia\Television Shows\Black Mirror\Season 4\Black Mirror - S04E01 - USS Callister.mkv is 3182761310 (of total: 3182770176).
Jun 12, 2025 11:00:40.183 [15300] Debug — Request: [192.168.0.97:44028 (Subnet)] POST /playQueues?includeChapters=1&continuous=1&includeLoudnessRamps=1&repeat=0&type=video&shuffle=0&uri=server%3A%2F%2Fee005634794eb1fec84cafdd737e7a0091b2523b%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F72094&key=%2Flibrary%2Fmetadata%2F72094 (16 live) #c5cb TLS GZIP Signed-in Token (Lylesback2)
Jun 12, 2025 11:00:40.183 [15300] Debug — [Req#c5cb] PlayQueue: Converted 'server://ee005634794eb1fec84cafdd737e7a0091b2523b/com.plexapp.plugins.library/library/metadata/72094' to 'library://x/item/%2Flibrary%2Fmetadata%2F72094'
Jun 12, 2025 11:00:40.187 [15300] Debug — [Req#c5cb] PlayQueue: Start index: 0 End index: 19 Count: 20
Jun 12, 2025 11:00:40.188 [15300] Debug — [Req#c5cb] PlayQueue: Added 20 items in 0.0 sec.
Jun 12, 2025 11:00:40.188 [3588] Debug — Completed: [192.168.0.97:44028] 200 POST /playQueues?includeChapters=1&continuous=1&includeLoudnessRamps=1&repeat=0&type=video&shuffle=0&uri=server%3A%2F%2Fee005634794eb1fec84cafdd737e7a0091b2523b%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F72094&key=%2Flibrary%2Fmetadata%2F72094 (16 live) #c5cb TLS GZIP 5ms 586 bytes (pipelined: 2)
7

I ran the database integrity_check and i get thrown an error:

Execution finished with errors.
Result: unknown tokenizer: collating
At line 1:
PRAGMA integrity_check
8

I updated to 1.41.9.9912 and i am still experiencing issues. I know the changelog didn’t specify any changes, but thought it will still be helpful to report my issues are still present.

Here is a preview of my dashboard. You can clearly see there is local traffic (i’m playing a video) but it doesn’t show anything playing.

no-data
no-data902×554 44.5 KB

9

An update:

I am running Version 1.42.1.10060 of PMS.

I updated my Nvidia Drivers to Version 580.87

I added Plex Media Server.exe to my allow list under Malwarebytes

I ran ChuckPA’s DBRepair tool for windows, there were no warnings or errors, logs below:

11:40:01.90 --  ====== Session begins. (2025-08-18) ====== 
11:40:02.22 -- Performing DB cleanup tasks 
11:40:03.05 --  Exporting Main DB 
11:40:34.16 --  Exporting Blobs DB 
11:41:10.12 --  Exporting Complete. 
11:41:10.12 --  Creating Main DB 
11:41:20.13 --  Verifying Main DB 
11:41:23.20 --  Main DB verification check is: ok 
11:41:23.20 --  Main DB verification successful. 
11:41:23.20 --  Creating Blobs DB 
11:41:35.77 --  Verifying Blobs DB 
11:41:36.80 --  Blobs DB verification check is: ok 
11:41:36.80 --  Blobs DB verification successful. 
11:41:36.81 --  Import and verification complete. 
11:41:36.81 --  Reindexing Main DB 
11:41:41.15 --  Reindexing Blobs DB 
11:41:42.87 --  Reindexing complete. 
11:41:42.88 --  Moving current DBs to DBTMP and making new databases active 
11:41:42.88 --  Database repair/rebuild/reindex completed. 
11:41:42.88 --  ====== Session completed. ======

I am still getting An error occurred loading items to play. on all videos when I play through my browser or Plex player on another PC. My Nvidia Shield and Plex for Android 10.26.0.2578 still works, but no history being updated on my continue watching.

I have tried Plex for Android 2025.22.0 and I get playback issues, so I continue to use 10.26.0. All videos throw an error they cannot be played, similar to the browser issue.

My watch history under My Profile > Me shows correctly, but only because i manually mark episodes as watched when i am done.

One thing I noticed is with Plex for Android (Tablet), that when there is a partially watched episode while watching offline, when it reconnects to my network, it will show as partially watched on my Continue Watching.

I am unsure where to go at this point. I would be willing to run any alpha or developer preview build to help figure out my issues.

10

Same issue and still no fix. I have been looking for a solution for weeks.

1 Like
11

I was able to resolve my issue.

I found a backup from April 2025 and restored that. Playback now works in browser, partially watched episodes now show as partially watched, and the dashboard shows what is being watched.

I am happy to help any Plex Developer resolve the issue by comparing my April 2025 database with my September 2025 database. Please reach out here or DM.