Playback Error on Certain files since Server Update

General Discussions
1

Since updating to the latest version of Plex Media Server every movie I’ve added since comes up with a Playback Error “An error occurred loading items to play.” when attempted to play them remotely or locally via Plex. The files themselves play perfectly fine locally through Windows. I have log files but it won’t let me upload them here because I’m a “new user” so here’s the Google Drive link: https://drive.google.com/drive/folders/1G1ilbmJEdM2Sab9BO0vuWdIdfnlT70wy?usp=sharing

I’ve tried uninstalling and reinstalling Plex and that successfully fixed the issue to the point that new movies added don’t have the same issue… However it didn’t fix the issue for those half-dozen movies that produced the error while the issue persisted. And yes I’ve tried taking them out of the source folder, quitting the server, adding them back and restarted. They still come up with that error.

I’ve also just discovered that the metadata is a factor. On at least two of the movies I unmated them from the metadata and it allowed me to play it. However unmatching didn’t work on the rest of them.

Thanks for any help you can offer.

3

Unfortunately unsuccessful.

The only step I wasn’t able to complete fully was empty trash, and that was only for one of a separate library that didn’t have to do with this specific issue. All other steps I completed successfully, readied the movies and the same issue persisted.

5

It won’t let me upload it on here since I’m a new user, but here’s the zip file on Google Drive.

https://drive.google.com/file/d/1BtOH37noKOZS0qPemwp5LURgGiEDVAd2/view?usp=sharing

7

The repair worked! Thanks for your help.

8

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