Playback Error when Image in Root Directory and View Set to Album

Plex Media Server
1

Unless I’m completely misunderstanding the functionality for displaying photos I believe I may have identified a bug. I have three folders setup in my Photos library. For purposes of this post call them /Photos1, /Photos2, and /Photos3. The /Photos1 folder contains subfolders of photos that become albums in Plex. Folders /Photos2 and /Photos3 too contain subfolders but, more importantly, also contain images in their root. When I attempt to view any of the images stored in either of those root folders I get a “Playback Error. An error occurred loading items to play.” but only when I have the “Albums” view selected:

Screenshot 2020-12-06 at 3.17.12 PM~2
Screenshot 2020-12-06 at 3.17.12 PM~2946×490 60.2 KB

If I change the view to “Photos” I’m able to display the exact same images without issue. For the sake of argument I ran this article to Repair a Corrupt Database but that did not do the trick. As I mentioned above the images do come up. They just don’t seem to when they are in the root of a folder and “Ablums” is set as the view.

Am I wrong here or is this a bug?

Server Version#: Linux 1.21.0.3711
Player Version#: Web player and Samsung App 5.5.1

2

I’m seeing the same exact issue on the web app.

Plex Server 1.21.0.3711
Web Player 4.48.1
Centos 7.9.2009
Firefox

3

DEBUG (not VERBOSE) logs please which capture this failure happening?

4

Here are my logs:

(File removed)

5

Looking through the logs I get the impression is the difference is that when in “Albums” view Plex is interpreting the image as if it were an album or folder. I inspected the the two calls for the same image (one from “Albums” and one from “Photos”) and saw that they were exactly the same save for one parameter. I’ve posted the snippet from the URL that differs below:

From Albums view (Failed Request) = com.plexapp.plugins.library/library/sections/7/folder
From Photos view (Valid Request) = com.plexapp.plugins.library/library/sections/7/all

6

Thank you for looking.

I’m seeing that as well.

I am going to ask the Plex/web team to take a look. They will know what’s missing but I think you’re onto the root issue