Server details (v1.42.2.10156-f737b826c)
Dec 30, 2025 02:08:16.678 [139893523073848] INFO - Plex Media Server v1.42.2.10156-f737b826c - Debian GNU/Linux ASUSTeK COMPUTER INC. STRIX B250F GAMING x86_64 - build: linux-x86_64 debian - GMT 00:00
Dec 30, 2025 02:08:16.678 [139893523073848] INFO - Linux version: 12 (bookworm), language: en-US
Dec 30, 2025 02:08:16.678 [139893523073848] INFO - Processor: 8-core Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz
Dec 30, 2025 02:08:16.678 [139893523073848] INFO - Compiler is - Clang 11.0.1 (https://plex.tv 9b997da8e5b47bdb4a9425b3a3b290be393b4b1f)
Player details
./Plex Transcoder Statistics.log:<Player address=192.168.0.11 device=16_JAZZM_UHD machineIdentifier=REDACTED model=UE55KS7000 platform=Tizen platformVersion=2.4 playbackId=4f798518-2ede-4432-ad73-648f985df20f playbackSessionId=9bbb76cf-ff5d-4ef2-a378-dfbe8fbeaa0e product=Plex for Samsung title=TV 2016 vendor=Samsung version=5.93.2 local=1 relayed=0 secure=1 userID=1 />
I am having some issues with playback from my Linux server to my Samsung smart TV (see details above) inasmuch as playback fails. However, everything works as expected when attempting playback to both the Xbox app and the web application.
The exact same files played without issue (on the same TV) from a previously installed Windows 11 based setup, so I am a bit confused as to why playback is failing from the newly installed Linux setup (which is the only thing that has thence changed).
Here are some further log snippets that seemed to me to be relevant.
Log snippet 0
Jan 04, 2026 14:28:21.390 [139893514206008] DEBUG - Completed: [192.168.0.11:36608] 200 GET /photo/:/transcode?width=240&height=360&url=%2Flibrary%2Fmetadata%2F9%2Fthumb%2F1766365502&minSize=1&upscale=1 (4 live) #2ad8a TLS GZIP 1ms 17903 bytes (pipelined: 7)
Jan 04, 2026 14:28:23.115 [139893407251256] DEBUG - Request: [192.168.0.11:36608 (Subnet)] GET /library/metadata/58/children (4 live) #2ad8b TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:23.120 [139893407251256] DEBUG - [Req#2ad8b] It took 0.000000 ms to retrieve 102 items.
Jan 04, 2026 14:28:23.122 [139893514206008] DEBUG - Completed: [192.168.0.11:36608] 200 GET /library/metadata/58/children (4 live) #2ad8b TLS GZIP 7ms 1166 bytes (pipelined: 8)
Jan 04, 2026 14:28:23.615 [139893407251256] DEBUG - Request: [192.168.0.11:36608 (Subnet)] GET /library/metadata/61?includeUserState=1 (4 live) #2ad8e TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:23.621 [139893407251256] DEBUG - We're going to try to auto-select an audio stream for account 1.
Jan 04, 2026 14:28:23.621 [139893407251256] DEBUG - Selecting best audio stream for part ID 68 (language: )
Jan 04, 2026 14:28:23.621 [139893407251256] DEBUG - We're going to try to auto-select a subtitle for account 1.
Jan 04, 2026 14:28:23.621 [139893407251256] DEBUG - Audio Stream: 899, Subtitle Stream: -1
Jan 04, 2026 14:28:23.621 [139893512096568] DEBUG - Completed: [192.168.0.11:36608] 200 GET /library/metadata/61?includeUserState=1 (4 live) #2ad8e TLS GZIP 6ms 3330 bytes (pipelined: 9)
Jan 04, 2026 14:28:23.910 [139893407251256] DEBUG - Request: [192.168.0.11:36608 (Subnet)] GET /library/metadata/59/children?includeUserState=1&includeReviews=1&excludeElements=Actor%2CCollection%2CCountry%2CLabel%2CMood%2CPart%2CProducer%2CSimilar%2CPhoto%2CVast%2CTopic&excludeFields=file%2Ctagline (4 live) #2ad8f TLS Page 0-119 GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:23.916 [139893407251256] DEBUG - [Req#2ad8f] Setting container serialization range to [0, 119] (total=-1)
Jan 04, 2026 14:28:23.936 [139893407251256] DEBUG - [Req#2ad8f] Setting container serialization range to [0, 119] (total=22)
Jan 04, 2026 14:28:23.945 [139893514206008] DEBUG - Completed: [192.168.0.11:36608] 200 GET /library/metadata/59/children?includeUserState=1&includeReviews=1&excludeElements=Actor%2CCollection%2CCountry%2CLabel%2CMood%2CPart%2CProducer%2CSimilar%2CPhoto%2CVast%2CTopic&excludeFields=file%2Ctagline (4 live) #2ad8f TLS GZIP Page 0-119 34ms 6978 bytes (pipelined: 10)
Jan 04, 2026 14:28:24.053 [139893407251256] DEBUG - Request: [192.168.0.11:36608 (Subnet)] GET /library/metadata/58/theme/1767044792/metadata?checkFiles=1&includeChapters=1&includeMarkers=1&includeUserState=1 (4 live) #2ad94 TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:24.061 [139893407251256] DEBUG - [Req#2ad94] It took 0.000000 ms to retrieve 102 items.
Jan 04, 2026 14:28:24.062 [139893407251256] DEBUG - [Req#2ad94] Calculated media file path for path [metadata://themes/tv.plex.agents.series_be2f980e78f146b27d3bbae68fc781ad1baf9000]: ["/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Metadata/TV Shows/7/55b580dab5d108b5b559d80edce6ec0e61e37a4.bundle/Contents/_combined/themes/tv.plex.agents.series_be2f980e78f146b27d3bbae68fc781ad1baf9000"]
Jan 04, 2026 14:28:24.065 [139893407251256] DEBUG - [Req#2ad94] Added new metadata item (tv.plex.agents) with ID 128
Jan 04, 2026 14:28:24.065 [139893407251256] DEBUG - [Req#2ad94] Updating metadata item (save) (tv.plex.agents) with ID 128
Jan 04, 2026 14:28:24.066 [139893455960888] DEBUG - [Req#2ad94] HubCache: Expiring '1/continueWatching/1/hubs/continueWatching/en-GBexternal-media,indirect-media/contentDirectoryID=1%2C2%2C3&excludeElements=Actor%2CCollection%2CCountry%2CLabel%2CMood%2CPart%2CProducer%2CSimilar%2CPhoto%2CVast%2CTopic&excludeFields=file%2Ctagline&includeDetails=1' because of event plex.event.item.created.
Jan 04, 2026 14:28:24.069 [139893407251256] DEBUG - [Req#2ad94] Updating part with ID=147 [/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Metadata/TV Shows/7/55b580dab5d108b5b559d80edce6ec0e61e37a4.bundle/Contents/_combined/themes/tv.plex.agents.series_be2f980e78f146b27d3bbae68fc781ad1baf9000]
Jan 04, 2026 14:28:24.070 [139893452962616] DEBUG - [Req#2ad94] Media Analyzer: Performing on-the-fly analysis on 1 item.
Jan 04, 2026 14:28:24.070 [139893452962616] DEBUG - [Req#2ad94/JobRunner] Job running: FFMPEG_EXTERNAL_LIBS='/var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Codecs/46f74ab-560174306fe167a5978a79dd-linux-x86_64/' X_PLEX_TOKEN=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx "/usr/lib/plexmediaserver/Plex Media Scanner" --analyze --log-file-suffix " Analysis" --item 128
Jan 04, 2026 14:28:24.071 [139893452962616] DEBUG - [Req#2ad94/JobRunner] Jobs: Starting child process with pid 23222
Jan 04, 2026 14:28:24.176 [139893444606776] DEBUG - Request: [192.168.0.11:36614 (Subnet)] GET /library/metadata/61?includeUserState=1&includeExtras=1&includeReviews=1&checkFiles=1&asyncAugmentMetadata=1 (5 live) #2ad72 TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:24.178 [139893444606776] DEBUG - We're going to try to auto-select an audio stream for account 1.
Jan 04, 2026 14:28:24.178 [139893444606776] DEBUG - Selecting best audio stream for part ID 68 (language: )
Jan 04, 2026 14:28:24.178 [139893444606776] DEBUG - We're going to try to auto-select a subtitle for account 1.
Jan 04, 2026 14:28:24.178 [139893444606776] DEBUG - Audio Stream: 899, Subtitle Stream: -1
Jan 04, 2026 14:28:24.179 [139893514206008] DEBUG - Completed: [192.168.0.11:36614] 200 GET /library/metadata/61?includeUserState=1&includeExtras=1&includeReviews=1&checkFiles=1&asyncAugmentMetadata=1 (5 live) #2ad72 TLS GZIP 3ms 3357 bytes (pipelined: 1)
Jan 04, 2026 14:28:24.181 [139893444606776] DEBUG - Request: [127.0.0.1:50096 (Loopback)] GET /:/metadata/notify/changeItemState?librarySectionID=-2&metadataItemID=128&metadataType=10&state=-1&parentID=-1&rootID=-1&mediaState=analyzing (6 live) #2ad9b GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:24.182 [139893514206008] DEBUG - Completed: [127.0.0.1:50096] 200 GET /:/metadata/notify/changeItemState?librarySectionID=-2&metadataItemID=128&metadataType=10&state=-1&parentID=-1&rootID=-1&mediaState=analyzing (6 live) #2ad9b GZIP 0ms 195 bytes (pipelined: 1)
Jan 04, 2026 14:28:24.183 [139893444606776] DEBUG - Request: [127.0.0.1:50096 (Loopback)] GET /library/changestamp (6 live) #2ad9e GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:24.183 [139893512096568] DEBUG - Completed: [127.0.0.1:50096] 200 GET /library/changestamp (7 live) #2ad9e GZIP 0ms 418 bytes (pipelined: 2)
Jan 04, 2026 14:28:24.183 [139893435149112] DEBUG - Request: [127.0.0.1:50104 (Loopback)] GET /:/metadata/notify/changeItemState?librarySectionID=-2&metadataItemID=128&metadataType=10&state=-1&parentID=-1&rootID=-1&mediaState=idle (7 live) #2ad9d GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:24.183 [139893514206008] DEBUG - Completed: [127.0.0.1:50104] 200 GET /:/metadata/notify/changeItemState?librarySectionID=-2&metadataItemID=128&metadataType=10&state=-1&parentID=-1&rootID=-1&mediaState=idle (7 live) #2ad9d GZIP 0ms 195 bytes (pipelined: 1)
Jan 04, 2026 14:28:24.186 [139893520964408] DEBUG - Jobs: '/usr/lib/plexmediaserver/Plex Media Scanner' exit code for process 23222 is 0 (success)
Jan 04, 2026 14:28:24.186 [139893452962616] DEBUG - [Req#2ad94] Killing job.
Jan 04, 2026 14:28:24.186 [139893452962616] DEBUG - [Req#2ad94] Signalling job ID 23222 with 9
Jan 04, 2026 14:28:24.186 [139893452962616] DEBUG - [Req#2ad94] Media Analyzer: Background analysis completed in 0.1 seconds, removing 1 IDs
Jan 04, 2026 14:28:24.188 [139893512096568] DEBUG - Completed: [192.168.0.11:36608] 200 GET /library/metadata/58/theme/1767044792/metadata?checkFiles=1&includeChapters=1&includeMarkers=1&includeUserState=1 (5 live) #2ad94 TLS GZIP 135ms 921 bytes (pipelined: 11)
Jan 04, 2026 14:28:24.967 [139893444606776] DEBUG - Request: [192.168.0.11:36614 (Subnet)] GET /music/:/transcode/universal/decision?directPlay=0&directStream=1&directStreamAudio=1&protocol=hls&fastSeek=1&path=%2Flibrary%2Fmetadata%2F128&session=iapuwbenl2eblzkcmoj4chez&mediaIndex=0&partIndex=0&mediaBufferSize=25000&hasMDE=1&audioBoost=-150&musicBitrate=256&location=lan (5 live) #2ad9c TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:24.967 [139893444606776] DEBUG - [Req#2ad9c/Transcode] Found session GUID of iapuwbenl2eblzkcmoj4chez in session start.
Jan 04, 2026 14:28:24.967 [139893444606776] DEBUG - [Req#2ad9c/Transcode] TranscodeUniversalRequest: adapting profile with augmentation data: add-transcode-target(type=musicProfile&context=all&protocol=hls&container=mpegts&videoCodec=&audioCodec=aac)+add-limitation(scope=videoAudioCodec&scopeName=aac&type=upperBound&name=audio.samplingRate&value=48000)
Jan 04, 2026 14:28:24.967 [139893444606776] DEBUG - [Req#2ad9c/Transcode] TranscodeUniversalRequest: using augmented profile Generic
Jan 04, 2026 14:28:24.967 [139893444606776] DEBUG - [Req#2ad9c/Transcode] Downloading document http://127.0.0.1:32400/library/metadata/128?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=090fn5zp2hmeqpbpn5dd9gay
Jan 04, 2026 14:28:24.972 [139893444606776] DEBUG - [Req#2ad9c/Transcode] MDE: Selected protocol hls; container: mpegts
Jan 04, 2026 14:28:24.972 [139893444606776] DEBUG - [Req#2ad9c/Transcode] MDE: analyzing media item 147
Jan 04, 2026 14:28:24.972 [139893444606776] DEBUG - [Req#2ad9c/Transcode] MDE: tv.plex.agents: Direct Play is disabled
Jan 04, 2026 14:28:24.972 [139893444606776] DEBUG - [Req#2ad9c/Transcode] MDE: tv.plex.agents: media must be transcoded in order to use the hls protocol
Jan 04, 2026 14:28:24.972 [139893444606776] DEBUG - [Req#2ad9c/Transcode] MDE: tv.plex.agents: no direct play music profile exists for http/mp3/mp3
Jan 04, 2026 14:28:24.972 [139893444606776] DEBUG - [Req#2ad9c/Transcode] MDE: Cannot direct stream audio stream due to codec mp3 when profile only allows aac
Jan 04, 2026 14:28:24.972 [139893444606776] DEBUG - [Req#2ad9c/Transcode] MDE: tv.plex.agents: selected media 0 / 147
Jan 04, 2026 14:28:24.972 [139893444606776] DEBUG - [Req#2ad9c/Transcode] Streaming Resource: Calculated bandwidth of 271kbps exceeds bandwidth limit. Changing decision parameters provided by client to fit bandwidth limit of 256kbps
Jan 04, 2026 14:28:24.972 [139893444606776] DEBUG - [Req#2ad9c/Transcode] Streaming Resource: Determining preferred transcode encoders through transcode only decision.
Jan 04, 2026 14:28:24.973 [139893444606776] DEBUG - [Req#2ad9c/Transcode] Streaming Resource: Reducing playback quality for 243kbps stream bitrate
Jan 04, 2026 14:28:24.973 [139893444606776] DEBUG - [Req#2ad9c/Transcode] MDE: Selected protocol hls; container: mpegts
Jan 04, 2026 14:28:24.973 [139893444606776] DEBUG - [Req#2ad9c/Transcode] MDE: analyzing media item 147
Jan 04, 2026 14:28:24.973 [139893444606776] DEBUG - [Req#2ad9c/Transcode] MDE: tv.plex.agents: Direct Play is disabled
Jan 04, 2026 14:28:24.973 [139893444606776] DEBUG - [Req#2ad9c/Transcode] MDE: tv.plex.agents: media must be transcoded in order to use the hls protocol
Jan 04, 2026 14:28:24.973 [139893444606776] DEBUG - [Req#2ad9c/Transcode] MDE: tv.plex.agents: no direct play music profile exists for http/mp3/mp3
Jan 04, 2026 14:28:24.973 [139893444606776] DEBUG - [Req#2ad9c/Transcode] MDE: Cannot direct stream audio stream due to codec mp3 when profile only allows aac
Jan 04, 2026 14:28:24.973 [139893444606776] DEBUG - [Req#2ad9c/Transcode] MDE: tv.plex.agents: selected media 0 / 147
Jan 04, 2026 14:28:24.973 [139893444606776] DEBUG - [Req#2ad9c/Transcode] Streaming Resource: Added session 0x7f3b7d396d78:090fn5zp2hmeqpbpn5dd9gay
Jan 04, 2026 14:28:24.973 [139893444606776] DEBUG - [Req#2ad9c/Transcode] Streaming Resource: Reached Decision id=128 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=147 part=(id=147 decision=transcode protocol=hls streams=(Audio=(id=1249 decision=transcode bitrate=243 encoder=aac channels=2 rate=44100))))
Jan 04, 2026 14:28:24.973 [139893512096568] DEBUG - Completed: [192.168.0.11:36614] 200 GET /music/:/transcode/universal/decision?directPlay=0&directStream=1&directStreamAudio=1&protocol=hls&fastSeek=1&path=%2Flibrary%2Fmetadata%2F128&session=iapuwbenl2eblzkcmoj4chez&mediaIndex=0&partIndex=0&mediaBufferSize=25000&hasMDE=1&audioBoost=-150&musicBitrate=256&location=lan (5 live) #2ad9c TLS GZIP 6ms 924 bytes (pipelined: 2)
Log snippet 1
Jan 04, 2026 14:28:32.354 [139893407251256] DEBUG - Request: [192.168.0.11:36614 (Subnet)] GET /library/metadata/60?includeUserState=1&includeExtras=1&includeReviews=1&checkFiles=1&asyncAugmentMetadata=1 (6 live) #2adbf TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:32.360 [139893407251256] DEBUG - We're going to try to auto-select an audio stream for account 1.
Jan 04, 2026 14:28:32.360 [139893407251256] DEBUG - Selecting best audio stream for part ID 67 (language: )
Jan 04, 2026 14:28:32.360 [139893407251256] DEBUG - Audio Stream: 897, Subtitle Stream: 940
Jan 04, 2026 14:28:32.360 [139893514206008] DEBUG - Completed: [192.168.0.11:36614] 200 GET /library/metadata/60?includeUserState=1&includeExtras=1&includeReviews=1&checkFiles=1&asyncAugmentMetadata=1 (6 live) #2adbf TLS GZIP 7ms 3270 bytes (pipelined: 12)
Jan 04, 2026 14:28:34.164 [139893435149112] DEBUG - Request: [192.168.0.11:36614 (Subnet)] GET /photo/:/transcode?width=380&height=213&url=%2Flibrary%2Fmetadata%2F65%2Fthumb%2F1767044792&minSize=1&upscale=1 (6 live) #2adc0 TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:34.164 [139893435149112] DEBUG - [Req#2adc0/PhotoTranscoder] Request for url [/library/metadata/65/thumb/1767044792] (is local: 1 upscaled: 1)
Jan 04, 2026 14:28:34.164 [139893435149112] DEBUG - Content-Length of /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/PhotoTranscoder/90/9000bd289402f2ad054361cb621a2fda28eeaebc.jpg is 9620 (of total: 9620).
Jan 04, 2026 14:28:34.164 [139893512096568] DEBUG - Completed: [192.168.0.11:36614] 200 GET /photo/:/transcode?width=380&height=213&url=%2Flibrary%2Fmetadata%2F65%2Fthumb%2F1767044792&minSize=1&upscale=1 (6 live) #2adc0 TLS GZIP 1ms 9620 bytes (pipelined: 13)
Jan 04, 2026 14:28:34.436 [139893444606776] DEBUG - Request: [192.168.0.11:36614 (Subnet)] GET /library/metadata/63?includeUserState=1&includeExtras=1&includeReviews=1&checkFiles=1&asyncAugmentMetadata=1 (6 live) #2adc1 TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:34.443 [139893444606776] DEBUG - We're going to try to auto-select an audio stream for account 1.
Jan 04, 2026 14:28:34.443 [139893444606776] DEBUG - Selecting best audio stream for part ID 70 (language: )
Jan 04, 2026 14:28:34.443 [139893444606776] DEBUG - We're going to try to auto-select a subtitle for account 1.
Jan 04, 2026 14:28:34.443 [139893444606776] DEBUG - Audio Stream: 903, Subtitle Stream: -1
Jan 04, 2026 14:28:34.443 [139893514206008] DEBUG - Completed: [192.168.0.11:36614] 200 GET /library/metadata/63?includeUserState=1&includeExtras=1&includeReviews=1&checkFiles=1&asyncAugmentMetadata=1 (6 live) #2adc1 TLS GZIP 7ms 3235 bytes (pipelined: 14)
Jan 04, 2026 14:28:34.600 [139893435149112] DEBUG - Request: [192.168.0.11:36614 (Subnet)] GET /library/metadata/59?includeExtras=1&includeUserState=1 (6 live) #2adc2 TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:34.609 [139893514206008] DEBUG - Completed: [192.168.0.11:36614] 200 GET /library/metadata/59?includeExtras=1&includeUserState=1 (6 live) #2adc2 TLS GZIP 9ms 1005 bytes (pipelined: 15)
Jan 04, 2026 14:28:34.713 [139893407251256] DEBUG - Request: [192.168.0.11:36614 (Subnet)] GET /hubs/metadata/60/related?excludeElements=Actor%2CCollection%2CCountry%2CLabel%2CMood%2CPart%2CProducer%2CSimilar%2CPhoto%2CVast%2CTopic&excludeFields=file%2Ctagline&includeAugmentations=1&includeExternalMetadata=1&includeMeta=1&wait=1 (6 live) #2adc3 TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:34.719 [139893512096568] DEBUG - Completed: [192.168.0.11:36614] 200 GET /hubs/metadata/60/related?excludeElements=Actor%2CCollection%2CCountry%2CLabel%2CMood%2CPart%2CProducer%2CSimilar%2CPhoto%2CVast%2CTopic&excludeFields=file%2Ctagline&includeAugmentations=1&includeExternalMetadata=1&includeMeta=1&wait=1 (6 live) #2adc3 TLS GZIP 6ms 478 bytes (pipelined: 16)
Jan 04, 2026 14:28:35.734 [139893444606776] DEBUG - Request: [192.168.0.11:36614 (Subnet)] GET /library/metadata/62?includeUserState=1&includeExtras=1&includeReviews=1&checkFiles=1&asyncAugmentMetadata=1 (6 live) #2adc4 TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:35.739 [139893444606776] DEBUG - We're going to try to auto-select an audio stream for account 1.
Jan 04, 2026 14:28:35.739 [139893444606776] DEBUG - Selecting best audio stream for part ID 69 (language: )
Jan 04, 2026 14:28:35.739 [139893444606776] DEBUG - We're going to try to auto-select a subtitle for account 1.
Jan 04, 2026 14:28:35.739 [139893444606776] DEBUG - Audio Stream: 901, Subtitle Stream: -1
Jan 04, 2026 14:28:35.740 [139893512096568] DEBUG - Completed: [192.168.0.11:36614] 200 GET /library/metadata/62?includeUserState=1&includeExtras=1&includeReviews=1&checkFiles=1&asyncAugmentMetadata=1 (6 live) #2adc4 TLS GZIP 6ms 2778 bytes (pipelined: 17)
Jan 04, 2026 14:28:35.970 [139893435149112] DEBUG - Request: [192.168.0.11:36614 (Subnet)] GET /library/metadata/59?includeExtras=1&includeUserState=1 (6 live) #2adc5 TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:35.977 [139893514206008] DEBUG - Completed: [192.168.0.11:36614] 200 GET /library/metadata/59?includeExtras=1&includeUserState=1 (6 live) #2adc5 TLS GZIP 6ms 1005 bytes (pipelined: 18)
Jan 04, 2026 14:28:36.079 [139893407251256] DEBUG - Request: [192.168.0.11:36614 (Subnet)] GET /hubs/metadata/63/related?excludeElements=Actor%2CCollection%2CCountry%2CLabel%2CMood%2CPart%2CProducer%2CSimilar%2CPhoto%2CVast%2CTopic&excludeFields=file%2Ctagline&includeAugmentations=1&includeExternalMetadata=1&includeMeta=1&wait=1 (6 live) #2adc6 TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:36.085 [139893512096568] DEBUG - Completed: [192.168.0.11:36614] 200 GET /hubs/metadata/63/related?excludeElements=Actor%2CCollection%2CCountry%2CLabel%2CMood%2CPart%2CProducer%2CSimilar%2CPhoto%2CVast%2CTopic&excludeFields=file%2Ctagline&includeAugmentations=1&includeExternalMetadata=1&includeMeta=1&wait=1 (6 live) #2adc6 TLS GZIP 6ms 478 bytes (pipelined: 19)
Jan 04, 2026 14:28:37.221 [139893444606776] DEBUG - Request: [192.168.0.11:36614 (Subnet)] GET /library/metadata/59?includeExtras=1&includeUserState=1 (6 live) #2adc7 TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:37.228 [139893514206008] DEBUG - Completed: [192.168.0.11:36614] 200 GET /library/metadata/59?includeExtras=1&includeUserState=1 (6 live) #2adc7 TLS GZIP 6ms 1005 bytes (pipelined: 20)
Jan 04, 2026 14:28:37.337 [139893435149112] DEBUG - Request: [192.168.0.11:36614 (Subnet)] GET /hubs/metadata/62/related?excludeElements=Actor%2CCollection%2CCountry%2CLabel%2CMood%2CPart%2CProducer%2CSimilar%2CPhoto%2CVast%2CTopic&excludeFields=file%2Ctagline&includeAugmentations=1&includeExternalMetadata=1&includeMeta=1&wait=1 (6 live) #2adc8 TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:37.342 [139893512096568] DEBUG - Completed: [192.168.0.11:36614] 200 GET /hubs/metadata/62/related?excludeElements=Actor%2CCollection%2CCountry%2CLabel%2CMood%2CPart%2CProducer%2CSimilar%2CPhoto%2CVast%2CTopic&excludeFields=file%2Ctagline&includeAugmentations=1&includeExternalMetadata=1&includeMeta=1&wait=1 (6 live) #2adc8 TLS GZIP 5ms 478 bytes (pipelined: 21)
Jan 04, 2026 14:28:55.650 [139893435149112] DEBUG - Request: [192.168.0.11:36614 (Subnet)] POST /playQueues?own=1&excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CProducer%2CRole%2CSimilar%2CWriter%2CPhoto&excludeFields=file%2Ctagline&uri=server%3A%2F%2F7259867697b02fbcedeccb45caeb3e59c546b5ca%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F58&type=video&continuous=1&includeRelated=0&shuffle=0&repeat=0&key=%2Flibrary%2Fmetadata%2F61 (4 live) #2adc9 TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:55.650 [139893435149112] DEBUG - [Req#2adc9] PlayQueue: Converted 'server://7259867697b02fbcedeccb45caeb3e59c546b5ca/com.plexapp.plugins.library/library/metadata/58' to 'library://x/item/%2Flibrary%2Fmetadata%2F58'
Jan 04, 2026 14:28:55.656 [139893435149112] DEBUG - [Req#2adc9] PlayQueue: Start index: 0 End index: 21 Count: 22
Jan 04, 2026 14:28:55.656 [139893435149112] DEBUG - [Req#2adc9] PlayQueue: Added 22 items in 0.0 sec.
Jan 04, 2026 14:28:55.672 [139893512096568] DEBUG - Completed: [192.168.0.11:36614] 200 POST /playQueues?own=1&excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CProducer%2CRole%2CSimilar%2CWriter%2CPhoto&excludeFields=file%2Ctagline&uri=server%3A%2F%2F7259867697b02fbcedeccb45caeb3e59c546b5ca%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F58&type=video&continuous=1&includeRelated=0&shuffle=0&repeat=0&key=%2Flibrary%2Fmetadata%2F61 (4 live) #2adc9 TLS GZIP 21ms 7218 bytes (pipelined: 22)
Jan 04, 2026 14:28:55.895 [139893435149112] DEBUG - Request: [192.168.0.11:36614 (Subnet)] GET /library/metadata/61?checkFiles=1&includeChapters=1&includeMarkers=1&includeUserState=1 (4 live) #2add0 TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:55.905 [139893435149112] DEBUG - We're going to try to auto-select an audio stream for account 1.
Jan 04, 2026 14:28:55.905 [139893435149112] DEBUG - Selecting best audio stream for part ID 68 (language: )
Jan 04, 2026 14:28:55.905 [139893435149112] DEBUG - We're going to try to auto-select a subtitle for account 1.
Jan 04, 2026 14:28:55.905 [139893435149112] DEBUG - Audio Stream: 899, Subtitle Stream: -1
Jan 04, 2026 14:28:55.909 [139893514206008] DEBUG - Completed: [192.168.0.11:36614] 200 GET /library/metadata/61?checkFiles=1&includeChapters=1&includeMarkers=1&includeUserState=1 (4 live) #2add0 TLS GZIP 13ms 3492 bytes (pipelined: 23)
Jan 04, 2026 14:28:56.381 [139893435149112] DEBUG - Request: [192.168.0.11:36614 (Subnet)] GET /video/:/transcode/universal/decision?directPlay=0&directStream=1&directStreamAudio=0&protocol=dash&fastSeek=1&path=%2Flibrary%2Fmetadata%2F61&session=loktd6bycen3j4g7l8g70nd9&mediaIndex=0&partIndex=0&mediaBufferSize=50000&hasMDE=1&subtitleSize=100&videoQuality=100&videoResolution=4096x2160&audioBoost=100&subtitles=none&location=lan (4 live) #2add1 TLS GZIP Signed-in Token (negative70)
Jan 04, 2026 14:28:56.381 [139893435149112] DEBUG - [Req#2add1/Transcode] Found session GUID of loktd6bycen3j4g7l8g70nd9 in session start.
Jan 04, 2026 14:28:56.382 [139893435149112] DEBUG - [Req#2add1/Transcode] TranscodeUniversalRequest: adapting profile with augmentation data: add-transcode-target(type=videoProfile&context=all&protocol=dash&container=mp4&videoCodec=h264,hevc&audioCodec=aac,ac3,eac3)+add-limitation(scope=videoAudioCodec&scopeName=hevc&scopeType=videoCodec&context=all&protocol=dash&type=match&name=video.orientation&list=0)+add-limitation(scope=videoCodec&scopeName=h264&type=upperBound&name=video.level&value=41)+add-limitation(scope=videoTranscodeTarget&scopeName=h264&scopeType=videoCodec&context=all&protocol=dash&type=upperBound&name=video.width&value=4096)+add-limitation(scope=videoTranscodeTarget&scopeName=h264&scopeType=videoCodec&context=all&protocol=dash&type=upperBound&name=video.height&value=2160)+add-limitation(scope=videoTranscodeTarget&scopeName=h264&scopeType=videoCodec&context=all&protocol=dash&type=upperBound&name=video.bitDepth&value=8)+add-limitation(scope=videoTranscodeTarget&scopeName=h264&scopeType=videoCodec&context=all&protocol=dash&type=upperBound&name=video.frameRate&value=60)+add-limitation(scope=videoTranscodeTarget&scopeName=h264&scopeType=videoCodec&context=all&protocol=dash&type=upperBound&name=video.bitrate&value=60000)+add-limitation(scope=videoTranscodeTarget&scopeName=hevc&scopeType=videoCodec&context=all&protocol=dash&type=upperBound&name=video.width&value=4096)+add-limitation(scope=videoTranscodeTarget&scopeName=hevc&scopeType=videoCodec&context=all&protocol=dash&type=upperBound&name=video.height&value=2160)+add-limitation(scope=videoTranscodeTarget&scopeName=hevc&scopeType=videoCodec&context=all&protocol=dash&type=upperBound&name=video.bitDepth&value=10)+add-limitation(scope=videoTranscodeTarget&scopeName=hevc&scopeType=videoCodec&context=all&protocol=dash&type=upperBound&name=video.frameRate&value=60)+add-limitation(scope=videoTranscodeTarget&scopeName=hevc&scopeType=videoCodec&context=all&protocol=dash&type=upperBound&name=video.bitrate&value=80000)+add-limitation(scope=videoTranscodeTarget&scopeName=hevc&scopeType=videoCodec&context=all&type=match&name=video.colorTrc&protocol=dash&list=bt709|bt470m|bt470bg|smpte170m|smpte240m|bt2020-10|smpte2084&isRequired=false)+add-limitation(scope=videoCodec&scopeName=hevc&type=notMatch&name=video.DOVIProfile&value=5)+add-transcode-target-settings(type=videoProfile&context=all&protocol=dash&IncludeMapInEmptyVTT=true&BreakNonKeyframes=true)
Jan 04, 2026 14:28:56.383 [139893435149112] DEBUG - [Req#2add1/Transcode] TranscodeUniversalRequest: using augmented profile Generic
Jan 04, 2026 14:28:56.383 [139893435149112] DEBUG - [Req#2add1/Transcode] Downloading document http://127.0.0.1:32400/library/metadata/61?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=090fn5zp2hmeqpbpn5dd9gay
Jan 04, 2026 14:28:56.387 [139893435149112] DEBUG - [Req#2add1/Transcode] We're going to try to auto-select an audio stream for account 1.
Jan 04, 2026 14:28:56.387 [139893435149112] DEBUG - [Req#2add1/Transcode] Selecting best audio stream for part ID 68 (language: )
Jan 04, 2026 14:28:56.387 [139893435149112] DEBUG - [Req#2add1/Transcode] We're going to try to auto-select a subtitle for account 1.
Jan 04, 2026 14:28:56.387 [139893435149112] DEBUG - [Req#2add1/Transcode] Audio Stream: 899, Subtitle Stream: -1
Jan 04, 2026 14:28:56.388 [139893435149112] DEBUG - [Req#2add1/Transcode] MDE: Selected protocol dash; container: mp4
Jan 04, 2026 14:28:56.388 [139893435149112] DEBUG - [Req#2add1/Transcode] MDE: analyzing media item 68
Jan 04, 2026 14:28:56.388 [139893435149112] DEBUG - [Req#2add1/Transcode] MDE: E2 - Forfeiture: Direct Play is disabled
Jan 04, 2026 14:28:56.388 [139893435149112] DEBUG - [Req#2add1/Transcode] MDE: E2 - Forfeiture: media must be transcoded in order to use the dash protocol
Jan 04, 2026 14:28:56.388 [139893435149112] DEBUG - [Req#2add1/Transcode] MDE: E2 - Forfeiture: no direct play video profile exists for http/mkv/hevc
Jan 04, 2026 14:28:56.388 [139893435149112] DEBUG - [Req#2add1/Transcode] MDE: E2 - Forfeiture: no direct play video profile exists for http/mkv/hevc/flac
Jan 04, 2026 14:28:56.388 [139893435149112] DEBUG - [Req#2add1/Transcode] MDE: E2 - Forfeiture: Audio Direct Streaming is disabled, so video's audio stream will be transcoded
Jan 04, 2026 14:28:56.388 [139893435149112] DEBUG - [Req#2add1/Transcode] MDE: Cannot direct stream audio stream due to profile or setting limitations
Jan 04, 2026 14:28:56.388 [139893435149112] DEBUG - [Req#2add1/Transcode] MDE: Texhnolyze - S1 E2 - Forfeiture: selected media 0 / 68
Jan 04, 2026 14:28:56.388 [139893435149112] DEBUG - [Req#2add1/Transcode] Streaming Resource: Reached Decision id=61 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=68 part=(id=68 decision=transcode container=mp4 protocol=dash streams=(Video=(id=898 decision=copy width=1024 height=576) Audio=(id=899 decision=transcode bitrate=258 encoder=aac channels=2 rate=48000))))
Things I have already tried:
- Lowering the video quality below original.
- Setting ‘Maximum H.264 Level’ below recommended.
- Setting ‘Maximum H.264 Level’ above recommended.
- Setting ‘Maximum H.264 Level’ to ‘None’.
- Forcing ‘Direct Play’.
Any assistance on this matter would be much appreciated.
