Playback issues

Dev Community Apps & Creations
1

Hi guys

 

I've been running plex connect on my iMac and streaming to my ATV3 and its been working flawlessly.

Though in the last 2 days movies keep buffering and struggle to play. When i use my laptop , phone or iPad to play the movies it works fine just the ATV is the problem.

 

When I've had the issue in the past i just restarted the ATV and it worked fine but thats not working now :(

 

any ideas? I'm a bit of a computer noob but ill provide info if needed. Ive reset router and iMac but still no luck. Ive updated PMS but i haven't updated "plex connect" for ages if thats the issue?

 

Any help will be appreciated!! thanks

 

 

2

Can you post all the information in the “read before posting” thread, specifically the troubleshooting section. And include the media I for for one of the effected movies. This helps in investigating the issue

3

Hi thanks for your help, like i said im a bit of a computer noob but Ive had a go at the information.

let me know if im missing something.

  • Your ATV model (2 or 3) ATV 3

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS):

  • The local IP address of the device that PlexConnect is installed on: 10.0.0.99

  • The device and operating system (including version number) that PlexConnect is installed on: IMac osx 10.6.8

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on:IMac osx 10.6.8

  • The Plex media server (PMS) version number you are running (do not put 'latest'): 0.9.9.7

  • The local IP address of the device that the Plex media server (PMS) is installed on: 10.0.0.99

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork. How do i find this?

  • The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c) 

  • [PlexConnect]

    enable_webserver_ssl = True
    port_pms = 32400
    ip_plexconnect = 0.0.0.0
    certfile = /Applications/PlexConnect-master/assets/certificates/trailers.pem
    ip_dnsmaster = 8.8.8.8
    ip_pms = 192.168.178.10
    port_webserver = 80
    loglevel = Normal
    logpath = .
    enable_dnsserver = True
    enable_plexgdm = True
    port_ssl = 443
    prevent_atv_update = True
    port_dnsserver = 53
    enable_plexconnect_autodetect = True

  • Detail on the media file if it is an issue related to playing a media file It does it for all 720p and 1080p MKV files, but only from 2 days ago it has played flawlessly until now

 

Im just working out how to do the plex connect log

4

I just rolled back pms and still no success. Played perfect on laptop, ipad, and phone but slows to a crawl on atv. Even trying to watch a preview on atv won’t load and buffers. But if I turn off pms and try the previews again it runs fine with no buffering??

5

What machine is you PMS running on? Did you force transcoding for aTV?

6

Hi Baa, thanks for the reply.

Its running on an old Imac upstairs that i only use or the server. 

I will try the force transcoding when i get home, i guess its just on the pms settings section?

7

>> old imac

How old? Is it capable of doing a proper transcoding job?

>> force transcoding

No... oher way around. Try to replay without forced transcoding - if it was set for any reason. Setting in aTV->PlexConnect->Settings.

8

Hi baa

i changed the settings on the atv to transcoder (is was on auto) and it all seems to be working :)

not sure why it would start causing issues all of a sudden i never changed the setting.

Anyway thanks for ya help greatly appreciated, keep up the good work!!!!

9

Network/bandwidth issues?

10

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