I have a bunch of files that are encoded H265 HEVC at about 3K vbs and when sending them to IOS, I don’t see a movie at all. The server shows the playback as active when I start/stop. I have tried direct as well as different conversion formats and still the screen does not show a movie. (Playback does work to other devices)
On some movies when I change to original quality, then direct play works. (specifying to allow direct play has no effect on direct play). I appears that any non-direct play movie fails. When I drag the time bar, the popup window does show the movie pics. A few movies do not seem to allow direct play, so I’m stuck (downloading the movie also has no effect on playback)
You don’t have debug logging enabled, so there isn’t any info in the logs. Can you enable that setting and reproduce so we can get a new log? Only turn on debug, I do not want verbose.
Your logs still have verbose enabled. You need to restart PMS when disabling a log level Disabling doesn’t go into affect until after the restart.
It’s ok in this case I was still able to read the log. I don’t see any errors and PMS appears to be working correctly. It is transcoding the movie, but it’s not making it out to your phone.
Mar 01, 2023 18:48:21.118 [0x7f68657d2b38] DEBUG - [Req#b30] Streaming Resource: Estimated bandwidth for 078964A1-9730-4D6C-9844-E12B4AB3EA10 to be 0kbps over 2.50s
In your phone’s settings, there is an option for the Plex app to allow it access to your local network. Please make sure this is enabled, if not, enable it, restart your phone and try again.
I attached new logs. I restarted the media server before sending this. On both movies, I switched to direct play and that works (so it’s not the local network setting). But when set to automatic, nothing appears on the phone. I tried setting the old player on the iphone and that had no effect. So I presume the error is in the ios app but it could also be in the negotiation of sending the data over.
Don’t use the old player. You also have verbose logging enabled in the iOS app, please turn that off. You don’t need to restart the app. Can you playback again without the old player and get me a new log? I don’t need the server log. This appears to be something with the client.
