Playback session still not resuming after being paused in Plex web

Fortsetzung der Diskussion von Plex Web:

I was so happy to read, that this eternal error was finally addressed. This issue has been going on in Plex web for several years already and I just lived with it.

However, I was happy to test, paused my stream in the web app for a few minutes coming to the same problem as always, which is that the transcoding won’t continue and the stream is going to end after the transcoder buffer is used.

Very sad to see after my initial joy :frowning:

Also, for those trying to test this. You will get different results when you:

  1. keep the browser window active/focused
  2. go to a different tab or window

It’s #2 that’s the problem. #1 worked fine the last time I tested it. As long as the window is in focus the whole time, you can resume no problem.

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Oh okay! That’s a good catch, I didn’t know. Sadly you (or just me) don’t always stay in the same tab if you pause a video, because you’re doing something else, hence the pause.

It would be awesome if case #2 could be fixed as well :pray:

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Trust me I’ve been complaining about it for years on Reddit.

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Yeah I can totally imagine. I didn’t post it anywhere, but it’s grinding my gears for years as well :smiley: Like how can such a very rudimental issue not be addressed? For years? Better focus on Plex Arcade and Discover Together :last_quarter_moon_with_face:

The way youtube handles it is it just refreshes the whole page if it can’t get any more “stream” data. Because, yes, the disconnect happens on youtube too if you alt tab for a few minutes while a video is paused. I’m guessing the loaded javascript can detect when it can no longer re-establish the connection and just refreshes the whole page.

The annoying part is not that it can’t re-connect, the annoying part is that there’s no indication to the user at all of what’s happening. So someone could just be sitting there for a minute (aka THE ABYSS OF ETERNITY) waiting for a resume that will never happen. Creates a very bad user experience.

Even just a small popup telling the user to manually refresh would solve this.

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I’m not much on YT, so I’ve never noticed this. It definitely doesn’t happen on my Emby streams. Running an Emby server parallel to Plex. I’m not enough of a dev to say how to circumvent this, but it should be possible to achieve somehow :person_shrugging: Which would be great

Yeah agreed. While implementing a pop-up or some sort of notification would be good to inform the user, it doesn’t fix the root cause. But I agree that this would be beneficial from a user’s perspective

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