Playback stops after 61 minutes

Plex Media Server
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1

Server Version#1.42.2.10102:
Player Version#:10.30.4.4092
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Odd thing I have noticed during playback, it always stops at 61 minutes of playtime (either a movie or two episodes). Tonight it stopped at 9:43 while watching a recorded TV show. here is the log, perhaps this can see why?

partial-log-playback-failed.log (182.7 KB)

2
  1. 21:43:05.843: A transcode job is killed due to the playback being paused for too long:
    “Playback has been paused for too long”.
  2. Immediately after, the system attempts cleanup of the transcoding session but hits an access-denied error when trying to delete the session directory, specifically the file media-00017.ts (which is a transcode HLS).
  3. Starting from approximately 21:43:16, repeated attempts are made to retrieve the segment 00193.ts via universal transcode requests, but the server responds with 404 errors (“Not Found”) for each request.
  4. Simultaneously, there are socket connection error logs:
    “Error in browser handle read: 10061 (No connection could be made because the target machine actively refused it)”.

What you should check:

  • Check directory permissions: Ensure Plex has full write/delete access to its transcode session folders.
  • Adjust session timeout: If possible, tweak settings so Plex doesn’t end sessions so aggressively upon pausing.
  • Verify media and playback client: Confirm the files remain accessible and the client remains connected (no firewall or network dropouts).
3

Thanks for the reply. I actually don’t have anything paused and was actively streaming.

I did find this setting, Terminate Sessions Paused for Longer Than was set to 60 minutes.

I will disable this setting, see if that resolves the playback issues.

4

Your logs start too late. Some issues start earlier and then time out so the logs at the time you see the issue is to late. Do you have the logs starting from the start of playback?

5

For sure, here is over an hour of logs from that session

Plex Media Server.log (2.8 MB)