Server Version#: 1.16.3.1402 amd64
Player Version#: 2.005 (Samsung J-series 2015)
Hey guys,
I’m having issues with movies stopping either after just a minute or halfway into a movie. Problem seems to be worst with Transcoded movies but I think it might also be happening to Direct Streamed movies too.
As it is a lot easier to reproduce with transcoded movies I have picked one which often fail within a minute of playing.
The symptoms are that the TV will stop with a error message saying “The requested stream could not be found”.
I’ve enabled Debug logging and set my Plex App to send logs to PMS.
In short what appears to be happening is that everything works well. The Plex app reports playback state every 5 seconds. Then all off a sudden the server reports,
Aug 12, 2019 11:19:10.950 [0x7fa43effd700] DEBUG - Streaming Resource: Terminating session 0x7fa47c080b20:h3cisibyertf4 which is using transcoder slot. Used slots is now 0
Aug 12, 2019 11:19:10.950 [0x7fa43effd700] DEBUG - Streaming Resource: Terminated session 0x7fa47c080b20:h3cisibyertf4 with reason **Client stopped playback.**
Aug 12, 2019 11:19:10.950 [0x7fa43effd700] DEBUG - Streaming Resource: Removing session 0x7fa47c080b20:h3cisibyertf4
Aug 12, 2019 11:19:10.950 [0x7fa43effd700] DEBUG - Streaming Resource: Attempting to create AdHoc dp session for part 113529
Aug 12, 2019 11:19:10.950 [0x7fa46affd700] DEBUG - Killing job.
Aug 12, 2019 11:19:10.950 [0x7fa46affd700] DEBUG - Signalling job ID 1991 with 9
Aug 12, 2019 11:19:10.950 [0x7fa46affd700] DEBUG - Job was already killed, not killing again.
Aug 12, 2019 11:19:10.950 [0x7fa46affd700] DEBUG - Stopping transcode session h3cisibyertf4
Aug 12, 2019 11:19:10.952 [0x7fa46affd700] DEBUG - Transcoder: Cleaning old transcode directories.
Aug 12, 2019 11:19:10.953 [0x7fa46affd700] DEBUG - Transcoder: Cleaning old transcode directory: "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-h3cisibyertf4-23a6a607-6f13-4d6a-a5e0-a73053ca4ede"
Aug 12, 2019 11:19:10.954 [0x7fa43effd700] DEBUG - TranscodeUniversalRequest: using profile Generic
I can then see the Plex client continues to playback each [0-9]*.ts file until it catches up to where the transcoder stopped, and then logically it tries to access a file that doesn’t exist and the TV stops the playback. The Samsung Plex App then reports back to PMS,
Aug 12, 2019 11:32:57.778 [0x7fa4c9071700] WARN - [PlexforSamsung] [Player.js] - Player Stream Not Found!
Prior to that the Samsung App does not report anything to PMS, the last previous logged messages were just in relationship to starting the playback from the start without resuming.
What causes the PMS server to think that the “Client stopped playback.” when there is no evidence in the Samsung App log that it has? I can see the Samsung App reporting back playback state every 5 seconds, including after the transcoder terminated.
So what else can cause PMS to jump to this conclusion the client has requested a stop when none have been sent and regular playback progress is being reported back?
