Players can't load content from server (no errors in logs...)

Plex Media Server
1

Server Version#: 1.28.1.6104
Player Version#: 4.89.1 (desktop), 9.6.3.34515 (Android Pixel 3a), 9.6.2.34353 (Android Asus Zen Pad 3s)
Hardware / Software : Intel NUC (NUC8i7HNK - Core i7-8705G) with Ubuntu 22.04.1 LTS + Qnap (‎TS-231P2)

Hello,

Since a power failure, my server is not working properly.
The content doesn’t load anymore (loading data from a movie for example)

Screenshot_20220822-030805
Screenshot_20220822-030805493×1014 25 KB

I don’t see any error in the logs.
Plex Media Server Logs_2022-08-22_02-33-54.zip (4.8 MB)

The system (Ubuntu) seems to be ok. It is up to date and Plex server has been updated several times.
The only thing I notice, from the command line status, is maybe a high memory (12 GB) and CPU (3h07min) usage after 4 days since the last reboot.

To solve this problem, I have to restart the server. Sometimes the problem disappears by itself…

Do I have to reinstall my server ?

Thanks for your help !

Logs (test from my smartphone Pixel 3a) :
ug 22, 2022 02:32:28.320 [0x7f643bf6fb00] VERBOSE - WebSocket: processed 1 frame(s)
Aug 22, 2022 02:32:28.320 [0x7f643bf6fb00] VERBOSE - WebSocket: processed 1 frame(s)
Aug 22, 2022 02:32:32.453 [0x7f643bf92b00] VERBOSE - WebSocket: processed 1 frame(s)
Aug 22, 2022 02:32:34.097 [0x7f643b8c2b00] DEBUG - Request: [192.168.1.17:46020 (Subnet)] GET /library/metadata/11053?asyncAugmentMetadata=1&checkFiles=1&includeExtras=1&includeReviews=1 (31 live) #80c TLS GZIP Signed-in Token (olorin.fr) (Pixel 3a) / Accept => application/json / Accept-Encoding => gzip / Accept-Language => fr-fr / Connection => Keep-Alive / Host => 192.168.1.50:32400 / If-Modified-Since => Sun, 21 Aug 2022 02:07:56 GMT / User-Agent => Mozilla/5.0 (Linux; Android 12; Pixel 3a Build/SP2A.220505.006; wv)PlexMobile/9.6.3.34515 / X-Plex-Advertising-DoNotTrack => 0 / X-Plex-Advertising-Identifier => 41aa4a03-8383-4f12-b0d3-01d63fdd3d66 / X-Plex-Client-Identifier => 7151e84242bfce79-com-plexapp-android / X-Plex-Device => Pixel 3a / X-Plex-Device-Screen-Density => 540 / X-Plex-Device-Screen-Resolution => 2220x1080 (Mobile) / X-Plex-Device-Vendor => Google / X-Plex-DRM => widevine:video / X-Plex-Features => external-media,indirect-media,hub-style-list / X-Plex-Language => fr-fr / X-Plex-Marketplace => googlePlay / X-Plex-Model => sargo / X-Plex-Platform => Android / X-Plex-Platform-Version => 12 / X-Plex-Product => Plex for Android (Mobile) / X-Plex-Provider-Version => 5.1.0 / X-Plex-Provides => player,pubsub-player,controller,sync-target / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 9.6.3.34515
Aug 22, 2022 02:32:34.101 [0x7f643b8c2b00] DEBUG - [Req#80c] It took 0.000000 ms to retrieve 164 items.
Aug 22, 2022 02:32:34.387 [0x7f643bf6fb00] VERBOSE - WebSocket: processed 1 frame(s)
Aug 22, 2022 02:32:38.352 [0x7f643bf92b00] VERBOSE - WebSocket: processed 1 frame(s)
Aug 22, 2022 02:32:38.352 [0x7f643bf6fb00] VERBOSE - WebSocket: processed 1 frame(s)
Aug 22, 2022 02:32:42.454 [0x7f643bf92b00] VERBOSE - WebSocket: processed 1 frame(s)
Aug 22, 2022 02:32:44.387 [0x7f643bf6fb00] VERBOSE - WebSocket: processed 1 frame(s)
Aug 22, 2022 02:32:48.286 [0x7f643bf6fb00] VERBOSE - WebSocket: processed 1 frame(s)
Aug 22, 2022 02:32:48.287 [0x7f643bf6fb00] VERBOSE - WebSocket: processed 1 frame(s)
Aug 22, 2022 02:32:52.456 [0x7f643bf92b00] VERBOSE - WebSocket: processed 1 frame(s)
Aug 22, 2022 02:32:54.389 [0x7f643bf6fb00] VERBOSE - WebSocket: processed 1 frame(s)

2

Please upload a set of server log files.

Settings → Troubleshooting → Download Logs.

Attach the entire zip file to the thread.

3

It’s done.
I have edit my post with :
Plex Media Server Logs_2022-08-22_02-33-54.zip

4

FYI you have enabled Verbose logging which makes debugging harder.

5

I have uncheck logging verbose in the settings. Thanks for this tips.

Here a new export :
Plex Media Server Logs_2022-08-22_04-46-57.zip (3.9 MB)

I have restart plexmediaserver service and the content was able to load a few minutes later

6

Verbose is still enabled. You need to restart Plex Media Server when lowering the logging level (Verbose → Debug). The need for a restart was added a few months back.

When you mentioned a power failure, I was concerned about database corruption. However, there are no SQLITE errors in the log files.

There are 3000+ network change messages in the log files.
From Plex Media Server.log:

Aug 22, 2022 03:23:59.906 [0x7f0a26547b00] DEBUG - NetworkInterface: received Netlink message len=64, type=RTM_NEWLINK, flags=0x0
Aug 22, 2022 03:23:59.906 [0x7f0a26547b00] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=4, flags=0x1003, change=0x0
Aug 22, 2022 03:23:59.906 [0x7f0a26547b00] DEBUG - Network change.
Aug 22, 2022 03:23:59.906 [0x7f0a26547b00] DEBUG - NetworkInterface: Notified of network changed (force=0)
Aug 22, 2022 03:23:59.906 [0x7f0a26547b00] DEBUG - Network change notification but nothing changed.

Please check the network connection for your server.

I cannot tell if the problem is physical (bad cable, bad switch port, etc) or a configuration issue (MTU size, etc).

Reboot the server and monitor the log files. If the situation continues, start verifying the system network configuration, swapping the Ethernet cable, etc.

It is normal to see network change messages when the server first starts, as the network interface is initialized. There should be very few afterwards.

7

Thanks for your help !

I just had the problem again when everything was working properly for 2 days.

Impossible to load the content or to read from my different clients (PC, smarthpone or tablet)…

Here is the status after the problem:

fabien@fabien-NUC:/etc$ service plexmediaserver status
● plexmediaserver.service - Plex Media Server
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vend>
Active: active (running) since Mon 2022-08-22 21:02:30 CEST; 2 days ago
Main PID: 121308 (Plex Media Serv)
Tasks: 52 (limit: 19017)
Memory: 4.8G
CPU: 15min 57.345s
CGroup: /system.slice/plexmediaserver.service
├─121308 “/usr/lib/plexmediaserver/Plex Media Server”
├─121338 “Plex Plug-in [com.plexapp.system]” /usr/lib/plexmediaser>
└─121385 “/usr/lib/plexmediaserver/Plex Tuner Service” /usr/lib/pl>

août 24 12:23:21 fabien-NUC Plex Media Server[394952]: The ‘–scan’ operation i>
août 24 13:43:20 fabien-NUC Plex Media Server[403671]: The ‘–scan’ operation i>
août 24 14:58:20 fabien-NUC Plex Media Server[411897]: The ‘–scan’ operation i>
août 24 16:13:20 fabien-NUC Plex Media Server[421160]: The ‘–scan’ operation i>

Here is the status after restarting the plexmediaserver service:

fabien@fabien-NUC:/etc$ service plexmediaserver status
● plexmediaserver.service - Plex Media Server
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vend>
Active: active (running) since Thu 2022-08-25 01:22:46 CEST; 8min ago
Process: 483133 ExecStartPre=/bin/sh -c /usr/bin/test -d "${PLEX_MEDIA_SERV>
Main PID: 483135 (Plex Media Serv)
Tasks: 73 (limit: 19017)
Memory: 104.3M
CPU: 7.089s
CGroup: /system.slice/plexmediaserver.service
├─483135 “/usr/lib/plexmediaserver/Plex Media Server”
├─483165 “Plex Plug-in [com.plexapp.system]” /usr/lib/plexmediaser>
├─483209 “/usr/lib/plexmediaserver/Plex Tuner Service” /usr/lib/pl>
└─483257 “Plex Plug-in [com.plexapp.agents.imdb]” /usr/lib/plexmed>

août 25 01:22:46 fabien-NUC systemd[1]: Starting Plex Media Server…
août 25 01:22:46 fabien-NUC systemd[1]: Started Plex Media Server.

The problem is still present after restarting the service

The network connection and system resources seem ok to me. This server is only used to run plex.

I restarted the server and now the problem is no longer present.
Here the logs :
Plex Media Server Logs_2022-08-25_01-44-22.zip (3.1 MB)

8

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