It’s great to hear you’re actively looking to add more features to playlists. Did I come across as obnoxious? Honestly, being obnoxious but acknowledged is a step up from being completely ignored for years on end. Are you seriously in an 8 year old thread telling me you’re “actively looking to add more features to playlists” and do you not realize how patronizing that sounds? I sincerely come here a couple times a year to check on a laundry list of items and find no progress or comms on anything, just a forum filled with closed topics. Features implemented, but not tested, broken in certain use cases, reported as bugged, acknowledged as a problem by Plex staff, reproduced even, but then no comms ever again.
I’ve had what I felt was a pleasant attitude prior. I gave sufficient details, suggestions with mockup images. Always felt lucky if a staff member even saw it and acknowledged it. Ecstatic if I got a bugfix a year later.
How can you sincerely look around these forums and not see people talking about being completely ignored?
I actually remember when Plex moved to this forum software and it felt like a huge step back. It’s a jumbled mess and it feels like nothing is being tracked. Maybe you have a slick bug tracker internally, but the feedback to users is sorely lacking. Are you tracking what forum threads reported what internally tracked bugs, and updating them appropriately? Do you have a way to merge suggestion threads or bug report threads if they’re for the same thing?
Every time I run into a bug or problem I’m trying to work out I come to these forums and run a search and sure enough there’s a bunch of threads where a user had the same problem, posted about it, no replies (or maybe other members saying “yeah they don’t care”), then it was closed by your forum software, so the next people all make their own threads with no replies. A lot of the problems I’ve had I don’t even bother to post because it’s so demoralizing seeing so many closed topics about the same thing with no intention to fix.
So yeah in case you didn’t get the memo managed users have been left by the wayside. I’m currently migrating my kids and wife to their own external users because several features simply were not implemented to take into account managed users and they break. Of course then I run into fun problems like how Plex has no playlist management and I cannot export/copy playlists from the managed users to external users so I get to recreate all the playlists manually.
