Playlists are empty, but aren't. Library Problem?

Plex Players Streaming Devices
1

Server Version: 1.18.2.2058
Player Version: Plex Web Version 4.16.4
App Version: Plex for Android version 7.25.3.14365 on my OnePlus 6

Description:

  1. Some playlists don’t show the content. I can start the playback of the affected playlists via the three points, but as soon as I open those playlists the message Unable to load items appears. This happens on all players (android app, web, windows player).

  2. The opening screen on the android app shows me the Error Loading Content Screen when opening it.

  3. Some librarys show There was an unexpected error loading this library. Please visit our forums if you continue to experience problems. Even when creating a new library with the same content it keeps showing it.

  4. Some artist pages can’t be accessed. I get the same message like in 3.

The three problems appeared together at once. I updated the PMS (on a synology NAS), but can’t recall if it was on the same days of the week when the problems occourred.

Steps to reproduce:

  1. Opened app
  2. Navigated to Playlist section
  3. Open one of the affected playlists
  4. Get “Unable to load items”

Expected: Playlist should show all included songs.

Steps so far:

  • optimized database
  • logout/login on devices

Which parts of the log can I provide to solve those issues?
Any ideas where to start on this problems?

Thanks in advance!

2

The problem was actually the library.

I found errors in the Plex Media Server.log such as:

ERROR - SQLITE3:(nil), 11, database corruption at line 64757 of [bf8c1b2b7a]
ERROR - SQLITE3:(nil), 11, database corruption at line 64798 of [bf8c1b2b7a]
ERROR - SQLITE3:(nil), 11, statement aborts at 171: [insert into metadata_items (library_section_id,parent_id,metadata_type,guid,hash,media_item_count,title,title_sort,original_title,studio,rating,audience_rating,rating_count,tagline,su
ERROR - Exception inside transaction (inside=1) (../Library/MetadataItem.cpp:1038): sqlite3_statement_backend::loadOne: database disk image is malformed
ERROR - Exception inside transaction (inside=1) (../Library/MetadataItem.cpp:3519): sqlite3_statement_backend::loadOne: database disk image is malformed
Exception assimilating media item in Folder1/Folder12: sqlite3_statement_backend::loadOne: database disk image is malformed

Repairing the database solved it. I followed the steps on https://support.plex.tv/articles/201100678-repair-a-corrupt-database/

All problems solved.

Cheers

3

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