"There was an unexpected error loading this library"

plex-web

#1

I'm suddenly seeing the message "There was an unexpected error loading this library" when trying to view my TV section in Plex Web. I have no such problems viewing the section in Plex Media Player or the iOS app. I'm running the current version of the server (1.4.4.3495), restarting it didn't solve the problem.


#2

First try database optimization:


If this doesn’t resolve the issue please provide logs:

This might be a database corruption:

Just fyi, latest and greatest PMS version is 1.5.1


#3

Interestingly enough, I could still access my TV section when using Plex Web on my iPad; so, I cleared all Plex-related cookies in my desktop browser and that fixed the issue.

Just fyi, latest and greatest PMS version is 1.5.1

Running that now, thanks (I think I was running the latest public version, not the latest Pass version).


#4

i fixed this issue by doing a metadata refresh on the affected section


#5

I’m having the same problem. It happens on my Home Videos, Movies, and TV Shows. I’ve tried clearing cookies and refreshing metadata.

I’m running PMS 1.12.2.4929. What’s weird is when I click on “What’s New” in the server update section, it references PMS 1.13.4.5271. The “Check for Updates” button is grayed-out.

Any suggestions?