"There was an unexpected error loading this library"

Plex Players Desktop Players
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I’m suddenly seeing the message “There was an unexpected error loading this library” when trying to view my TV section in Plex Web. I have no such problems viewing the section in Plex Media Player or the iOS app. I’m running the current version of the server (1.4.4.3495), restarting it didn’t solve the problem.

1 Like
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First try database optimization:


If this doesn’t resolve the issue please provide logs:

This might be a database corruption:

Just fyi, latest and greatest PMS version is 1.5.1

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Interestingly enough, I could still access my TV section when using Plex Web on my iPad; so, I cleared all Plex-related cookies in my desktop browser and that fixed the issue.

Just fyi, latest and greatest PMS version is 1.5.1

Running that now, thanks (I think I was running the latest public version, not the latest Pass version).

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i fixed this issue by doing a metadata refresh on the affected section

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I’m having the same problem. It happens on my Home Videos, Movies, and TV Shows. I’ve tried clearing cookies and refreshing metadata.

I’m running PMS 1.12.2.4929. What’s weird is when I click on “What’s New” in the server update section, it references PMS 1.13.4.5271. The “Check for Updates” button is grayed-out.

Any suggestions?

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Run Plex Server “as Admin”.
-Right Click Plex Server icon
-Run as Administrator

Solve for me

1 Like
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How about the same issue on ubuntu server? Ain’t “run as an admin” tick :3
Help please <3

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How about the same issue on ubuntu server? Ain’t “run as an admin” tick :3
Help please <3

Same issue. Ubuntu 18.04.2 LTS, headless server, I can see things on Roku. I can see things on the local IP from the dashboard, but if you try to go into a library you get this error.

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I get same error “There was an unexpected error loading this library”.
Even tried this on my dell running same LINUX OS and same issue. It appears to have a problem with the path, or maybe I need to add the plex media server to a specific group like sudo?

  • Running: Parrot Security OS LINUX v4.5 updated to v4.6
  • Lenova 64bit AMD laptop
  • 2 gigs RAM

Could someone help me with this please? Otherwise I may as well cancel my subscription, it will be of no use to me…

2 Likes
10

delete your movies library, select other videos and add the folder where the movies are kept.

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the way i fixed it for me was for each affected library:
empty trash
clean up bundles (not sure where this is now)??
refresh meta data
and it works till it doesn’t

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