Playstation 4 playback problem

Plex Players Gaming Consoles
1

My friends PS4 recently started having this happen, within the last week or so. No video will play and the message “this video did not start playing in time” comes up. It does not ever register on my plex server as an active stream either. Below is the last snipet of my log file when my buddy tried to play something from his ps4:

ERROR - Unable to find client profile for device; platform=WebMAF, platformVersion=01.55, device=PlayStation 4, model=
Nov 16, 2017 18:53:52.887 [0x7fbb8dffc700] ERROR - Unable to find client profile for device; platform=WebMAF, platformVersion=01.55, device=PlayStation 4, model=
Nov 16, 2017 18:54:05.548 [0x7fbb877fd700] ERROR - Unable to find client profile for device; platform=WebMAF, platformVersion=01.55, device=PlayStation 4, model=
Nov 16, 2017 18:54:05.820 [0x7fbb877fd700] ERROR - Unable to find client profile for device; platform=WebMAF, platformVersion=01.55, device=PlayStation 4, model=
Nov 16, 2017 18:59:06.982 [0x7fbbaa7ff700] WARN - LongPoll: Got error, closing.

Has anyone else had this problem recently? I searched around on the forums, but I couldnt find anything recent.
Maybe an update for the ps4 plex player can be worked on to fix this.

2

I am seen the same.

I have latest Plex update on PS4. And I am running Media Server under Ubuntu Version 1.11.3.4803

3

I can’t watch movies on my PS4. They play ok on other devices but constantly buffering and not loading on PS4

1 Like
4

I have this issue on my PS4 also, but a little different… movies will play, but they’ll stop randomly. I need to “play from beginning”, and fast forward to just after the time stamp of the fail, and it usually plays to the end. This current video I’m watching stopped three times, but I watched something yesterday that didn’t stop at all. Movies played from my Roku 3 are fine. Redownloaded PS4 Plex app, no go. PS4 firmware 5.55. Plex error is “Unable to find client profile for device; platform=WebMAF, platformVersion=01.55, device=PlayStation 4, model=”