Please check that the file exists and the necessary drive is mounted

[barzalou]

Server Version#: 1.18.6.2350
Player Version#: 4.34.4
Hello,

Plex media server is installed on Linux Mint 20 Ulyana base: Ubuntu 20.04. My movie files are located on a USB mount located at /media//<mount_name>. From the localhost web access, I see my library with no problem. But, trying to access this library from a remote computer inside the local network is impossible as I’m getting the message : “Please check that the file exists and the necessary drive is mounted.” I understand that this is a permissions issue but, for the life of me, I can’t figure out how to do this. Can someone help?

Thank you

[ChuckPa]

Using EXT, NTFS, or other format drives (internal or external) on Linux

This document is of primary interest to anyone who has connected USB drives or has media on other internal drives but user plex can’t access it due to Linux’s default security mechanisms. WARNING: This procedure will not work for SNAP, Docker or other container mechanisms unless expressly handled within the confines of the container. This procedure is intended for use with the dpkg package. We will walk through the steps needed to add these external USB hard drives and internal hard drives…

[barzalou]

Beautiful! Thank you, it worked.