I cannot fathom why I have a setting on that does not limit my bandwidth if Plex is going to limit it anyways. I’ve been troubleshooting this issue for the past 6 hours and cannot figure out what in the hell is going on. I pay for a service and cannot get assistance from the company themselves? Instead I have to turn to a forum for a service I pay for.
I have Google Fiber internet. Gigabit Up and Down. I’ve tested my speeds time and time again. Network is not the issue here. CPU usage is not the issue here. RAM is not the issue here. GPU is not the issue here. I’ve tried every setting possible to get this 4K HDR stream to work but Plex refuses it.
I’ve attached a screenshot of the Plex Web Player for a TV series I’m trying to watch. Everything about Plex has worked perfectly fine for all my 1080p content. HOWEVER. I have this 4K HDR TV Series I’m trying to watch, which works perfectly fine on it’s own. But the moment I try to watch it on my TV from my Laptop which is on the same network. All hell breaks loose and I cannot watch it. It takes a very long time load, and once it loads it starts freezing and then Plex tells me it cannot play it because it cannot give a stable connection.
However Plex also believes it only needs 17.8 Mbps for 4K HDR content. AND ALSO BELIEVES it only needs 20 Mbps for 1080p content. Where does this make sense? 3.2 times more pixels and it wants 2.2 Mbps less of data?
CPU is no where near 100%, GPU is no where near 100%, RAM is no where near 100%.
I have a Ryzen 2600x, a RTX 2070, and 16GB of RAM.
Does anyone have ANY idea why I cannot playback 4k?
That that HEVC? Web (except Safari) does not support hevc so it has to transcode to h264.
The values you see in that menu are maximums. PMS does not upscale so that 20 Mbps means it will convert to H264, 1080p, with at most 20 Mbps. Since your original is 17.8 HEVC, PMS needs to increase the bitrate when using H264 to maintain the same level of quality, so it will get converted up to 20 Mbps.
Edit - The problems you see are likely due to your server not being able to handle the conversion. hevc to h264 takes a lot of power.
Is it a 4K Rolu TV? If so, it should support hevc and not need to transcode. If it’s a 1080p Roku TV, then these don’t support hevc and you get the same issue.
If understand properly, you are having issues streaming outside your local network (i.e. away from your home). You can check your upload settings on your server. Under Settings -> Remote Access (Make sure that you’re in the Advanced View mode) scroll to bottom and Choose your Upload Speed. If you have 1Gbps, then insert 1000 Mbps. Then for “Limit remote stream bitrate” choose original.
I had a Roku TV a while back (got rid of it). I did notice that when I was using MP4 videos it played ok, but when I played MKV files this is when the CPU maxed out. The file you have, what kind of encoding is in? If it is an MKV can you convert it to MP4? Or, can you choose to optimize the video.
As noted the plex web app doesn’t direct play hevc, other than on safari.
The dash board @ https://app.plex.tv/desktop# - settings - dashboard will show you if something is being transcoded, and whether it’s a local or remote stream.
That remote limit doesn’t apply to local streaming.
So basically, with my current hardware, I can’t direct play 4K, even though my PC is capable of playing 4K, it can’t transcode 4K to the Laptop in my living room because ■■■■ that’s a lot of resources.
So the answer is NVidia Shield Pro will allow me to stream 4K content to my TV?
Your roku tv should mostly play 4K, within the limits of;
don’t use truehd audio, pick ac3/dts, otherwise the server will transcode the audio, which I don’t know whether your server can handle or not.
subtitles + audio transcoding = video transcoding
almost/all tv have 100meg Ethernet, and some full bit rate remuxes will exceed that and buffer and/or stutter. WiFi may or may not be better which depends entirely on your network environment.
