please help me; i have already paid 119.99 USD to buy a lifetime plex pass

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please help me; i have already paid 119.99 USD to buy a lifetime plex pass

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Dear Sir

My monthly account of plex changed to life-time account on Feb 6 2018, but right now I cann’t access to my account as I already paid

life-time VIP; could you please help me to check it out as soon as possible? The attached for your reference.
Looking forward to hear from you soon!

Best Regards

Order Summary

PlanA lifetime Plex Pass

Transaction No. 4BZXD4MD

Promo Code RGANQHZT

DateFeb 6, 2018

2

Did you follow instruction email sent to ilovemature1983@sina.com to redeem it, as the page says at the top?
Seems you bought it as a gift.