Dear Sir
My monthly account of plex changed to life-time account on Feb 6 2018, but right now I cann’t access to my account as I already paid
life-time VIP; could you please help me to check it out as soon as possible? The attached for your reference.
Looking forward to hear from you soon!
Thanks very much.
Best Regards
Order Summary
PlanA lifetime Plex Pass
Transaction No. ********** (removed by Moderator for privacy)
Promo Code ********* (removed by Moderator for privacy)
DateFeb 6, 2018
Jason,
For all your apps and your server, including the forum, Sign out and back in. Everything should see your Plex Pass after signing back in
Then where is Jason’s Plex Pass badge ^^ on this forum?
@sGarver said:
Then where is Jason’s Plex Pass badge ^^ on this forum?
I’m taking care of it.
Thanks
It still hasn’t been solved
Thanks for trying.
I alerted the staff to look as soon as I saw your initial post.
Thank you very much for your help
I come from China, time difference, go to sleep ,Thank you very much for your help。
@Jason-Hu
Jason,
After the purchase was made (as a Gift), it was never applied to your account ( plex.tv/redeem )
If you go there and supply the information, then sign out/back in as I have shared above, you will see it activate