please help me; i have already paid 119.99 USD to buy a lifetime plex pass

Plex Media Server NAS & Devices
1

Dear Sir

My monthly account of plex changed to life-time account on Feb 6 2018, but right now I cann’t access to my account as I already paid

life-time VIP; could you please help me to check it out as soon as possible? The attached for your reference.
Looking forward to hear from you soon!

Thanks very much.

Best Regards

Order Summary

PlanA lifetime Plex Pass

Transaction No. ********** (removed by Moderator for privacy)

Promo Code ********* (removed by Moderator for privacy)

DateFeb 6, 2018

2

Jason,
For all your apps and your server, including the forum, Sign out and back in. Everything should see your Plex Pass after signing back in

3

Then where is Jason’s Plex Pass badge ^^ on this forum?

4

@sGarver said:
Then where is Jason’s Plex Pass badge ^^ on this forum?

I’m taking care of it.
Thanks

5

sorry，I don’t know that.

6

It still hasn’t been solved

7

Thanks for trying.
I alerted the staff to look as soon as I saw your initial post.

8

Thank you very much for your help

9

I come from China, time difference, go to sleep ，Thank you very much for your help。

10

@Jason-Hu

Jason,
After the purchase was made (as a Gift), it was never applied to your account ( plex.tv/redeem )

If you go there and supply the information, then sign out/back in as I have shared above, you will see it activate