Plex Android TV freeze play in Movies and TV shows

Plex Players Player Betas
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1

Hi Plex team.

In the latest versions of PLEX, TV shows sometimes not playing, I selected episode and click Play, loading circles always spin and after some time, the program restarts.
Maybe this started after adding new player to Plex for Android TV.
I tried to turn off the new player but the problem still happen.
This issue I saw in 7.25* / 7.26* / 7.27* versions

For the test, I installed the old beta version 7.23.0.13123, and everything works fine for me, moreover old application works faster than new versions 7.27*

If you need logs I am ready to provide, please only just show where they are.

Plex server 1.18.4.2171 Windows
Plex player on Sony TV Android 8.0
Plex second player Native Plex on LG TV 2012 - not use

Please help.
Thank you.
Sorry for my English :wink:

1 Like
2

Hello again

Still have issue with play TV shows on my Android TV Sony XG9505

Now a shows always loading, but sometimes is started playing.

I recorded video with this issue.

3

Thanks for your report. Here are the instructions on how to obtain logs from the device: https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/. First, enable network logging in the settings, then go to the player and wait for a minute. If the episode doesn’t play in that time, you can grab the logs and post them here.

1 Like
4

Hello marekszulik.

Thank you for your work.
This is logs.
logging.txt (1.1 MB)
Plex Media Server Logs_2020-01-31_20-00-00.zip (3.9 MB)

I have Sony X950G (US name) XG9505 (EU name) with Android 9.0
it’s next gen Sony Bravia platform on new SOC chip, supported 8K
This TV suported all audio and video formats, include HDR10, DV, HLG, Dolgy Atmos (TrueHD), DTSX (MA HD)

Thank you.

5

Now i test to enable DLNA, and when a movie starting play the server displaying Generic profile for my TV

Feb 02, 2020 10:48:32.715 [0472] DEBUG - Mapped client to generic profile: X-AV-Physical-Unit-Info: pa="BRAVIA KD-55XG9505";; X-AV-Client-Info: av=5.0; cn="Sony Corporation"; mn="BRAVIA KD-55XG9505"; mv="3.0";; Host: 192.168.1.101:32469; User-Agent: UPnP/1.0 DLNADOC/1.51; Content-Length: 273; Content-Type: text/xml; charset="utf-8"; SOAPACTION: "urn:schemas-upnp-org:service:ConnectionManager:1#GetProtocolInfo"
Feb 02, 2020 10:48:33.386 [3324] DEBUG - OnGetProtocolInfo from 192.168.1.99
Feb 02, 2020 10:48:33.386 [3324] DEBUG - Mapped client to generic profile: X-AV-Physical-Unit-Info: pa="BRAVIA KD-55XG9505";; X-AV-Client-Info: av=5.0; cn="Sony Corporation"; mn="BRAVIA KD-55XG9505"; mv="3.0";; Host: 192.168.1.101:32469; User-Agent: UPnP/1.0 DLNADOC/1.51; Content-Length: 273; Content-Type: text/xml; charset="utf-8"; SOAPACTION: "urn:schemas-upnp-org:service:ConnectionManager:1#GetProtocolInfo"
Feb 02, 2020 10:48:33.698 [1388] DEBUG - GET for http://192.168.1.101:32469/proxy/dbea16e23ab06947e8d4/260x260.jpg
Feb 02, 2020 10:48:33.698 [1388] DEBUG - Mapped client to generic profile: User-Agent: Dalvik/2.1.0 (Linux; U; Android 9; BRAVIA 4K UR2 Build/PTT1.190515.001.S43); Host: 192.168.1.101:32469; Connection: Keep-Alive; Accept-Encoding: gzip
6

Still not working on new beta version 7.28.0.15375

I tryed resume play simple mkv video 548Mb, it is loadind and loading… and again.
new log file from 12.02.2020
logging_02-12.txt (124.3 KB)

about my device:
Sony KD-55XG9505
BRAVIA_UR2_4K_EU
RAM memory: 2.5GB
Total: 2303Mb
Free: 453 Mb
Platform: mt5893
Core: 4x ARM Cortex-A73 @ 1500 Mhz
64-bit ARMv8-A (32-bit mode)
revision CPU: r0p2
GPU: Mali-G71
OpenGL: 3.2
Android 9 (Pie)

7

Still not working on latest version 7.29.0.15822-beta

On old 7.23 all works well.

Maybe after adding support DV this issue is started.

8

Still not working on lates Plex for Android 8.0.0.17168-beta

I tried install MrMC app with Plex plugin and from this app all works well.
And on old version 7.23 all OK

9

Hello,

I think I am describing the same issue as you here:

10

Create new video with issue, why i cant use official Plex client?

11

@marekszulik @daioio @jesusmc @romancamelia

I got logs from ADB and found some errors with VideoDecoder


getConfig(0xef8285c0:google.vorbis.decoder, ConfigAndroidVendorExtension(0x6f100004)) ERROR: Undefined(0x80001001)
2020-04-28 09:56:04.627 2679-4156/? I/OMXMaster: makeComponentInstance(OMX.google.vorbis.decoder) in omx@1.0-service process
2020-04-28 09:56:04.631 2679-23282/? E/OMXNodeInstance: getConfig(0xef828fe0:google.vorbis.decoder, ConfigAndroidVendorExtension(0x6f100004)) ERROR: Undefined(0x80001001)
2020-04-28 09:56:05.253 2679-4156/? I/OMXMaster: makeComponentInstance(OMX.MTK.VIDEO.DECODER.AVC.kick) in omx@1.0-service process
2020-04-28 09:56:05.295 2664-26485/? I/GRM: MtkRmServiceQueryResource enter! resName: VideoDecoder.
2020-04-28 09:56:05.297 2664-26485/? I/GRM: query resource(VideoDecoder), value(3)
2020-04-28 09:56:05.297 2664-26485/? I/GRM: Resource(VideoDecoder), value(3) is free

In attachment full log
plex decoder err.txt (14.1 KB)

12

What PMS version are you connecting to…
I’m running locally and remote Fire TV 4K sticks with beta version
kepler-armv7a-amazon-fireExo-8.0.0.17191-b491d88a
with PMS version 1.19.1.2701
Other then UI issues everything plays fine…
Also I run PMS on Window 7 systems…

EDIT: using the new player also…

13

PMS 1.19.2.2737, but it is not server issue, all other devices working well, and old Sony XF9005 works well.

Only my new Sony XG9505 have this issue, this TV use new SoC and Android 9.

14

Just pointing out the combination that’s working for me…

I posted a thread a while back showing that an old PMS version and I think 7.26 worked but every PMS version after had issues.

The issue’s were with the Android OS, ExoPlayer (new player) used by Amazon, and Plex… All three were working on Player issues that affected APPs on a host of devices not just the Plex Client. As soon as one thing was fixed by one of them it broke something else… The OS seems now to be stable, ExoPlayer for the most part has reached a solid point, and Plex is making headway with the latest beta releases.

(only pointing out the parts that affected Plex as other Clients had issues)
Till someone breaks something tomorrow…

15

Thanks for the video and logs, but unfortunately the logs barely contain any useful information (it contains just a bunch of device-generic information, not from the Plex app). Could you reproduce the issue, then follow https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/ to generate new logs? It’d be useful if you could grab logs from server too, and also provide a small sample of the item that cannot be played so we can use it to test it in our end? Thanks in advance

16

@jesusmc Thank you.

I tried play one Video and it started, I go back to Home screen and click resume play this video, and now it not played anymore.
Time started play ± 17:26 (5.5.2020)

Video file:

Logs from server: 5.5.2020
PMS_logs.zip (740.8 KB)

Logs from Plex app Android TV Sony XG9505
Plex_freez_movies_log_from_App.txt (1.1 MB)

17

Looks like latest beta version Plex for Android 8.1.0.17650-beta solved my issue. Now all videos started without any freezing.

I will do more tests.

Thanks Plex team!

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