Plex app for xbox one x crashing when playing certain media

Server Version#: 1.20.1.3252
Player Version#: 5.1.3.1

The plex app for xbox one x keeps crashing when playing specific media. I can play this media from other devices, so it appears to be specific to the xbox one x app. It’s a tv show and this issue seems to happen for all episodes of the current season. I’ve looked through the logs on my server but can’t find anything helpful. I’m just wondering how to start troubleshooting this. I can play other titles, so this issue seems to be specific to the content I’m trying to play. Any help is appreciated!

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.