Plex App on nvidia shield (and web browser client) cannot connect to any servers

Plex Players
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1

I recently had my shield and tv unplugged to move some furniture. When I reconnected everything, the shield was unable to connect to any of my servers. All my other clients are having no problem.

I’ve tried:

  • restarting the shield
  • clearing the plex app cache/data
  • logging out and back in (relinking) the plex account
  • updating the shield itself and the plex app
  • doing all of the above with the new updated app

The problem is still the same, and now when I try to use the “new updated plex app” it is entirely frozen after I tell it to use the server which it says is unavailable. What else can I try?

edit for more details:

  • at least one plex media server is up to date
  • the shield is on the same network as my other clients, but all my servers are remote
  • there was no problem two days ago before I unplugged the shield and moved everything
  • here are the network logs from the shield
  • the web browser plex client has the same problem as the nvidia shield (it even has the same “new” interface), but my desktop app client is working fine
  • none of my clients or servers have any updates pending
  • if I connect my desktop to a VPN, then the web browser client is able to connect to the server via the VPN local address
2

Plex experiencing DNS issues affecting many clients. The problem started earlier today. You can monitor the problem at https://status.plex.tv/.

3

Interesting, I guess that makes sense with the last detail I found about the VPN making the browser client work. I also noticed that the new client rollout is pretty wide, so I thought it had something to do with my client recently being updated to the new interface/version while my server didn’t have any updates this week.

Thanks for the tip. I’ll keep an eye on that DNS issue.