Server Version#: newest 11/11/24 Player Version#: newest 11/11/24 <If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled> So the plex player (the app thingy) for windows has started dropping all sound on my server (where pms is installed). Checked al…

Happens with all media. Well, all I checked, including playing themes and like mono audio from ancient popeye cartoons. The app just loses all ability to play audio! So far hasn’t happened on other computers. I even tried “dedicated audio” (whatever it’s called) that mutes/ignores all other audio …

Did you select a valid sound interface in the advanced player settings? Did you select a HDMI port for audio output? And if you did, did you tick any of the checkboxes for audio “passthrough”? Have you ever, during playback, moved the mouse over the bottom player bar, then the speaker icon in the…

Yes to interface. Tried hdmi on/off. No passthrough. The pc outs to a fairly new Samsung tv. Sound volume is maxed/not muted in plex app. Windows volume mixer ditto (and the plex app is also maxed). So - this happened both times not during playback. I believe I hit the stop button (possibly pause)…

Do you have “exclusive mode” enabled? Do you have another app running at the same time, which also has exclusive mode enabled in its settings? This means that whichever app is started first, is reserving the audio interface exclusively and all apps started after that don’t get to play any sound.

Tried exclusive on/off. No difference. Nothing else is pre-empting plex either, so far as I can see.

Happened again. A guess - I had installed an equalizer mid-play because the audio was extremely low. Worked great. But, after the file finished, started a new movie and the sound was kaput. Prior to this it is -possible- that I had been closing some junkware (sonic studio) - another app that is an …

And it happened again. Also tried wiping pms codec folder. No joy. I also use Parsec remote desktop as well as Steam remote. These things switch the audio device whilst streaming. Maybe this is confusing the plex app? Still, the problem persists between reboots and uninstall/reinstalls of plex app. …

Plex app (win11) drops all sound

Plex Players

OttoKerner November 11, 2024, 4:24pm 2

Maybe [BUG] Problem with (E-)AC3 Codec and Windows update 24H2 - #59 by rhalibur

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Plex app (win11) drops all sound

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