Also still not working in Ontario, Canada.
Working fine here in Ontario for me.
Back working in Edmonton. I had to force PLEX to stop on my Qnap, and then restart it and it worked.
To be clear, PMS does not unclaim itself if the internet goes out. If your client can’t find your server on the same LAN, something else is going on. Having internet available is masking this issue.
Right. Pissed off user here, I depend on this ■■■■ for a whole heap of things and as such I pay for this ■■■■.
- As has been pointed out; how does someone your side ■■■■ something up so spectacularly that we all lose our local media?
- How am I now sat here with Plex’s web services refusing to start up?
- How many of us have to bin you off before you stop developing ■■■■ we don’t want, and start fixing the issues that have been around for years
You act like a bunch of kids with a hobby, but charge like a business providing a service. Pick which one you are, let us know so we can go do what we need based on that. Utterly unacceptable and shows nothing but contempt for your customers.
Unfortunately with so many down times Plex authentication server, having internet doesn’t mean anything!
Because apparently Plex server needs to ping Plex Inc. server to play local contents!
I was in the middle of having my family playing movies and all their streams stopped playing just because there’s a blip on Plex authentication server.
Instead of apologizing to paying users and free users, and a decent post mortem and future measures, this is what we get for a paid service.
This is the biggest reason I’m trying Emby as an alternative. This remote authentication to allow access to a local server which many of us pay for is not acceptable and needs unpicking from future versions.
What’s going on? All my local content on pc, mobile devices working with kodi but plex saying no connection to server across pc, and mobile devices…
I am using an nvidia shield. I can log into the client plex, but now nvidia shield client does not realise there is a nvidia shield plex server running off the same device. As part of my troubleshooting I allowed the server to make insecure connections across the LAN (not WAN).
I have been into the settings to stop and restart the plex server (which is the only configuration/system call I have to the daemon/service). It still does not recognise that there is a server available - in fact the plex client is asking if I want to install a server when I view it on the mac browser client.
As part of this issue, none of my media libraries are showing up and there are no options available to re-add libraries.
Is this likely to be due to the authentication services being down (as described earlier in this thread)?
I am interested in hearing how I can fix the issue if it is likely to be at my end. I was surprised
Thanks,
Stu
Not true. All Plex clients will cache your credentials, so if your internet goes out, it should still be able to access your server. However this will depend on how the client was contacting your server when it did have internet access.
Plex clients will first attempt to connect to your server using a local secured connection, if that doesn’t work, it switches to a secured remote connection, followed by unsecured connections (if allowed). So if it is using a secured or unsecured local connection, this should not brake if the internet goes out. If it was using the secured or unsecured remote connection, then that would brake. Also if you are using other internet related connection methods such as custom URLs, DDNS, reverse proxies, these could also cause the connection to fail if the client was using one of these connections. This is what I meant by the issue being masked.
Sure, there may be a bug with what I’ve said above, but we do try to test for the loss of internet. But if your client was using a standard secured/unsecured local connection, you should still be able to access your server even without internet or a failure in our authentication system.
During the recent outage both my and my family was separately watching something and the player abruptly ended with some error. We couldn’t resume playback. I could play by SSH tunnel to the server which is local server and use Plex web, but who would do that for watching on phone, tablet,or TV?
Plex authentication is ridiculous and the fact that they think this doesn’t matter ( not a problem) will only accelerate losing both free and paying customers. When you lose eye balls you are bound to lose data collected and that sweet advertising money
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This is why Plex probably destined to fail. Plex rely on paying customers and eye balls for that data collection and advertising but instead of acknowledging the pain that many of your users complained in internet forums, Plex just doesn’t even see it as a problem, nor is it a problem to have weak centralized authentication server that it’s outage would cause service disruption to the users.
I don’t understand BizDev in Plex Inc. “Let’s ignore the problem the users having because of this outage so that it will hurt our revenue” ?!?!
Plex isn’t ignoring the problem. There are discussions about having local authentication, but there are issues with that too. It’s not that simple a thing to implement.
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Other Plex competitor has local authentication and phone home server once a month. It works great with paying subscribers too!
I’d like to stay with Plex, but if there are more service disruption because of the technical implementation choices that Plex chose, then I, like many others, will simply jump ship at the first competitor who can get it “working good enough” similar to Plex.
If Plex really wants to have centralized everything, you better have really good High Availability system because customers will hold Plex responsible for every outage, especially paying customers. And every outage will definitely cause lower advertising income because once we move on to other software, we most likely won’t be back using Plex.
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