Plex can NOT renew certificate for secure connection

[lagreca]

Server Version#: 1.27.2.5929-a806c5905
Player Version#:

After a server crash from the hard drive filling up, and doing a VM restore, my certificate can NOT be renewed. I found this from these logs:

Aug 26, 2022 20:43:02.679 [0x7fde4a54db38] DEBUG - Request: plaintext connection from 10.0.1.142:56817 rejected because secure connections are required

Aug 26, 2022 20:43:03.718 [0x7fde4a54db38] DEBUG - Request: plaintext connection from 10.0.1.142:56818 rejected because secure connections are required

Aug 26, 2022 20:44:40.187 [0x7fde4a1a9b38] DEBUG - CERT: Forcing refresh.

Aug 26, 2022 20:44:40.187 [0x7fde4a1a9b38] DEBUG - CERT: Certificate did not exist, fetching a new one.

Aug 26, 2022 20:44:40.188 [0x7fde4a1a9b38] DEBUG - [HCl#7f] HTTP requesting GET https://plex.tv/api/v2/devices/aab386a5bbe4103bb6d3d28cbb72bebacf6c24e5/certificate/subject

Aug 26, 2022 20:44:40.743 [0x7fde4a2ccb38] DEBUG - [HttpClient/HCl#7f] HTTP/2.0 (0.6s) 200 response from GET https://plex.tv/api/v2/devices/aab386a5bbe4103bb6d3d28cbb72bebacf6c24e>

Aug 26, 2022 20:44:41.058 [0x7fde4a1a9b38] DEBUG - [HCl#80] HTTP requesting PUT https://plex.tv/api/v2/devices/aab386a5bbe4103bb6d3d28cbb72bebacf6c24e5/certificate/csr?reason=miss>

Aug 26, 2022 20:44:41.233 [0x7fde4a2ccb38] DEBUG - [HttpClient/HCl#80] HTTP/2.0 (0.2s) 429 response from PUT https://plex.tv/api/v2/devices/aab386a5bbe4103bb6d3d28cbb72bebacf6c24e>

Aug 26, 2022 20:44:41.233 [0x7fde4a1a9b38] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>

Aug 26, 2022 20:44:41.235 [0x7fde4a52ab38] DEBUG - [CERT] MyPlex: Last published value didn’t change, we’re done.

Aug 26, 2022 20:46:14.067 [0x7fde4bbb8b38] DEBUG - Shutting down with signal 15 (Terminated)

Aug 26, 2022 20:46:14.067 [0x7fde4bbb8b38] DEBUG - Ordered to stop server.

Aug 26, 2022 20:46:14.067 [0x7fde4f3e30d0] DEBUG - Stopping server…

Aug 26, 2022 20:46:14.067 [0x7fde4f3e30d0] DEBUG - HttpServer: Stopping server.

Aug 26, 2022 20:46:14.068 [0x7fde49c66b38] DEBUG - MetadataItemClusterRequestHandler: a shutdown event has been received

Aug 26, 2022 20:46:14.068 [0x7fde49c66b38] DEBUG - TranscodeJobManager: [Running] onServerShutdown

Aug 26, 2022 20:46:14.068 [0x7fde49c66b38] DEBUG - TranscodeJobManager: [Running] → [Shutdown]

Aug 26, 2022 20:46:14.068 [0x7fde4f3e30d0] DEBUG - Server stopped.

I was reading that this is something support can reset on the back end? Wondering how to go about doing that?

[ChuckPa]

We have a normal thread for these requests:

Plex Employee to Reset Server Certificate? "API rate limit exceeded" error

My Plex Media Server is crashing once or twice a day. It seems like I am having the same issue as the person noted here. Can a Plex Employee check out the log details below, and let me know if I am having an issue with my server certificate? May 14, 2021 02:56:03.473 [15996] DEBUG - CERT: Forcing refresh. May 14, 2021 02:56:03.476 [15996] DEBUG - CERT: Existing certificate was not issued by the intermediate on disk, fetching a new one. May 14, 2021 02:56:03.476 [15996] DEBUG - HTTP requesti…

I have reset your certificate…

Restart your server and give it a little extra time to start.
(The certificate server is very busy generating new certs … all day)

It will get a new certificate.

[mashie2]

Can you reset mine as well? I made a post here a couple hours ago, maybe I put it in the wrong place, but my server has been acting up since the latest Nvidia Shield update.