Plex cannot install my Hauppauge wintv-quadHD on Ubuntu

Live TV & DVR
1

Server Version#: Version 1.31.3.6868
Player Version#:
Tuner Make/Model: Hauppauge WinTV-quadHD
Guide/Lineup name:
Using XMLTV?:
Channel number/Name:
I recently am trying to get DVR installed. My Ubuntu server sees the card but when I try to install on PLEX it does not see the card to install. HELP Please as I am stuck.

2
  1. Which version of ubuntu?
  2. Are the card drivers installed?
  3. Is the udev package installed ?
  4. Lastly, if you look at the file system where the card is realized in /dev,
    is user ‘plex’ a member of the same group (has permission) to the UID/GID which owns the card ?
3
  1. 22.04
  2. Yes
  3. Yes I believe so, at least udevadm works
  4. I do not have a plex user in /etc/passwd. The device is listed under root. I did a chmod 777 to all of the /dev/dvb/adapter0 etc. Plex still does not see
4

Did you install Plex from the Ubuntu app store or manually downloaded from plex.tv/downloads ?

If from the Ubuntu store, you got the snap package.
It won’t work.

You can install the DPKG package and then move your SNAP-based installation to the native package where it will work with udev

5

I installed from the Ubuntu app store. Do I just download from Plex.tv and reinstall? Not sure how to install DPKG and move the snap install

6

Using linux, this is something you’ll need to learn so it’s urged you gain the command line skills for this.

  1. Download PMS for your computer from https://plex.tv/downloads from the PUBLIC (PlexPass button turned off)
  • If Intel, you’ll want the 64 bit package.
  • If ARMv8, you’ll want the AARCH64 package

  1. In your “Downloads” directory, you’ll find the DEB file

  2. Open a command line “terminal” session.

cd  Downloads
ls -la *.deb

  1. You should now see the plexmediaserver .deb file
    ( this file: plexmediaserver_1.31.3.6868-28fc46b27_amd64.deb )

  2. Stop the SNAP package first (only one can run at a time)
    type: sudo snap stop plexmediaserver

  3. Now install the DEB file
    type: sudo dpkg -i plexmediaserver_1.31.3.6868-28fc46b27_amd64.deb

  4. The dpkg/apt installer will run and install PMS.

  5. It will give you an informational summary

Now it gets a little complicated and I want you to copy/paste my instructions, exactly as given, into the terminal window.

What I’m going to do is transfer your existing PMS to the new PMS installation

(If that’s not what you want – stop here and let me know)

  1. in the terminal window
sudo bash
cd /var/snap/plexmediaserver/common
tar cf - ./Library | ( cd /var/lib/plexmediaserver ; tar xf - )
chown -R plex:plex /var/lib/plexmediaserver

What this just did was:

  1. Give you admin/root privileges
  2. Get into the directory where SNAP PMS is stored
  3. Using linux ‘tar’ command, make a copy and –
  4. In a second process (other side of the ‘|’) changed to where native PMS is stored and wrote it all out; overwriting the empty installation.
  5. This ‘cloned’ the first installation to be ‘here’ as the native package.
  6. We fixed permissions with ‘chown’

Now we only need to start PMS and confirm it’s all working

sudo systemctl start plexmediaserver

Let me know when you get here and it’s running.
I’ll help with the final cleanup and then we can address the tuner if still needed

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