Plex cannot resume files

Plex Media Server Desktops & Laptops
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1

Server Version# : 1.13.8.5395 (Fedora 28 64Bit)
Player Version#: 7.6.1.7056 (Nexus Player)

Hey Guys,

I am having a problem that is driving me crazy. Plex will no longer let me resume a file. No matter what file type when trying to resume the file I get the error “playback has stopped because the connection to the plex media server has been lost”

This happens on every file resume. If I start t the file again it works no problem. I have attached my logs.

Any help would be great this is driving me crazy.

Plex Media Server Logs_2018-09-30_21-45-12.zip (1.1 MB)

2

Your Sync lists are a mess which isn’ helping anything.
Apparently someone is trying to sync media from you who isn’t allowed. Also, previously allowed devices have removed items.

I first suggest you manually clean up your sync list(s) and get PMS back in order.

Sep 27, 2018 21:19:38.584 [0x7fb4cabff700] ERROR - Sync: failed to generate query for path library://c3e5b9df-59d5-4226-89e4-7072667d741e/item/%2Flibrary%2Fmetadata%2F33524 in sync item 27638611
Sep 27, 2018 21:19:38.584 [0x7fb4cabff700] ERROR - Sync: skipping items for sync list 25795461, sync item 27638611: unable to generate sync set query
Sep 27, 2018 21:19:38.731 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.560000 seconds
Sep 27, 2018 21:19:39.016 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.400000 seconds
Sep 27, 2018 21:19:39.274 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.380000 seconds
Sep 27, 2018 21:19:39.534 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.390000 seconds
Sep 27, 2018 21:19:39.801 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.140000 seconds
Sep 27, 2018 21:19:40.066 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.130000 seconds
Sep 27, 2018 21:19:40.313 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.120000 seconds
Sep 27, 2018 21:19:40.560 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.120000 seconds
Sep 27, 2018 21:19:40.812 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.130000 seconds
Sep 27, 2018 21:19:41.070 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.130000 seconds
Sep 27, 2018 21:19:41.322 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.120000 seconds
Sep 27, 2018 21:19:41.592 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.130000 seconds
Sep 27, 2018 21:19:41.858 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.350000 seconds
Sep 27, 2018 21:19:42.123 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.260000 seconds
Sep 27, 2018 21:19:42.382 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.260000 seconds
Sep 27, 2018 21:19:42.767 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.210000 seconds
Sep 27, 2018 21:19:43.053 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.140000 seconds
Sep 27, 2018 21:19:43.378 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.130000 seconds
Sep 27, 2018 21:19:43.731 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.140000 seconds
Sep 27, 2018 21:19:44.005 [0x7fb4cabff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.120000 seconds
Sep 27, 2018 21:20:44.456 [0x7fb4d4bfd700] ERROR - QueryParser: Invalid field 'onlyTransient' found, ignoring.
Sep 27, 2018 21:20:45.977 [0x7fb4be7fe700] ERROR - QueryParser: Invalid field 'onlyTransient' found, ignoring.
Sep 27, 2018 21:20:49.673 [0x7fb4be7fe700] ERROR - QueryParser: Invalid field 'onlyTransient' found, ignoring.
Sep 27, 2018 21:21:07.201 [0x7fb4d6bff700] WARN - Sync: sync item 25364040 in sync list 23835819 belonging to user 8966869 () is not authorized to sync
Sep 27, 2018 21:21:07.201 [0x7fb4d6bff700] WARN - Sync: sync item 25364048 in sync list 23835819 belonging to user 8966869 () is not authorized to sync
Sep 27, 2018 21:21:07.201 [0x7fb4d6bff700] WARN - Sync: sync item 25168711 in sync list 22091223 belonging to user 14855304 () is not authorized to sync
Sep 27, 2018 21:21:07.201 [0x7fb4d6bff700] WARN - Sync: sync item 25177743 in sync list 22091223 belonging to user 14855304 () is not authorized to sync
Sep 27, 2018 21:21:07.201 [0x7fb4d6bff700] WARN - Sync: sync item 25179354 in sync list 22091223 belonging to user 14855304 () is not authorized to sync
Sep 27, 2018 21:21:07.201 [0x7fb4d6bff700] WARN - Sync: sync item 26416484 in sync list 22091223 belonging to user 14855304 () is not authorized to sync
Sep 27, 2018 21:21:07.201 [0x7fb4d6bff700] WARN - Sync: sync item 26551237 in sync list 22091223 belonging to user 14855304 () is not authorized to sync
Sep 27, 2018 21:21:07.201 [0x7fb4d6bff700] WARN - Sync: sync item 27743342 in sync list 22091223 belonging to user 14855304 () is not authorized to sync
Sep 27, 2018 21:21:07.206 [0x7fb4d6bff700] ERROR - LPE: unknown item 32953.
Sep 27, 2018 21:21:07.206 [0x7fb4d6bff700] ERROR - Sync: failed to generate query for path library://c3e5b9df-59d5-4226-89e4-7072667d741e/item/%2Flibrary%2Fmetadata%2F32953 in sync item 27638607
Sep 27, 2018 21:21:07.206 [0x7fb4d6bff700] ERROR - Sync: skipping items for sync list 25795461, sync item 27638607: unable to generate sync set query
Sep 27, 2018 21:21:07.207 [0x7fb4d6bff700] ERROR - LPE: unknown item 33280.
Sep 27, 2018 21:21:07.207 [0x7fb4d6bff700] ERROR - Sync: failed to generate query for path library://c3e5b9df-59d5-4226-89e4-7072667d741e/item/%2Flibrary%2Fmetadata%2F33280 in sync item 27638608
Sep 27, 2018 21:21:07.207 [0x7fb4d6bff700] ERROR - Sync: skipping items for sync list 25795461, sync item 27638608: unable to generate sync set query
Sep 27, 2018 21:21:07.207 [0x7fb4d6bff700] ERROR - LPE: unknown item 33458.
Sep 27, 2018 21:21:07.207 [0x7fb4d6bff700] ERROR - Sync: failed to generate query for path library://c3e5b9df-59d5-4226-89e4-7072667d741e/item/%2Flibrary%2Fmetadata%2F33458 in sync item 27638610
Sep 27, 2018 21:21:07.207 [0x7fb4d6bff700] ERROR - Sync: skipping items for sync list 25795461, sync item 27638610: unable to generate sync set query
Sep 27, 2018 21:21:07.208 [0x7fb4d6bff700] ERROR - LPE: unknown item 33524.
Sep 27, 2018 21:21:07.208 [0x7fb4d6bff700] ERROR - Sync: failed to generate query for path library://c3e5b9df-59d5-4226-89e4-7072667d741e/item/%2Flibrary%2Fmetadata%2F33524 in sync item 27638611
Sep 27, 2018 21:21:07.208 [0x7fb4d6bff700] ERROR - Sync: skipping items for sync list 25795461, sync item 27638611: unable to generate sync set query
Sep 27, 2018 21:21:07.344 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.130000 seconds
Sep 27, 2018 21:21:07.650 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.130000 seconds
Sep 27, 2018 21:21:07.929 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.140000 seconds
Sep 27, 2018 21:21:08.209 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.140000 seconds
Sep 27, 2018 21:21:08.502 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.150000 seconds
Sep 27, 2018 21:21:08.794 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.130000 seconds
Sep 27, 2018 21:21:09.067 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.130000 seconds
Sep 27, 2018 21:21:09.333 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.130000 seconds
Sep 27, 2018 21:21:09.586 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.120000 seconds
Sep 27, 2018 21:21:09.851 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.140000 seconds
Sep 27, 2018 21:21:10.123 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.140000 seconds
Sep 27, 2018 21:21:10.403 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.130000 seconds
Sep 27, 2018 21:21:10.667 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.120000 seconds
Sep 27, 2018 21:21:10.929 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.120000 seconds
Sep 27, 2018 21:21:11.188 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.130000 seconds
Sep 27, 2018 21:21:11.568 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.140000 seconds
Sep 27, 2018 21:21:11.855 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.140000 seconds
Sep 27, 2018 21:21:12.185 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.120000 seconds
Sep 27, 2018 21:21:12.542 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.150000 seconds
Sep 27, 2018 21:21:12.821 [0x7fb4d6bff700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:153): 0.130000 seconds

I then request you re-enable DEBUG logging. We cannot see what is happening with ERROR/INFO only.

3

Hey ChuckPA,

Thanks for the prompt reply.

Is there a way to clean the Sync list. I am happy to clear it and start again.

4

Update:

Hey ChuckPA,

I have removed all the sync items and lists using Tautulli.

I will now turn on Debug and generate some new logs.

5

Removed.

Starting with a fresh install.

6

ChuckPA,

Any update?

7

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