Plex changing movie title even though it's locked

Plex Media Server Desktops & Laptops
81

Thanks. Now can you provide me the entire log package from PMS?

82

@MovieFan.Plex said:
Thanks. Now can you provide me the entire log package from PMS?

Here is a link to the PMS log package.

83

This also happened again with several James Bond films. I haven’t touched anything after the sort title reverted from James Bond 16 back to just “Goldeneye”. My PMS info hasn’t been changed since my last post and I’m not sure why it reverted back.

Thanks.

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="3" librarySectionTitle="Movies" librarySectionUUID="2573c639-8590-4ee0-b798-98d032493f96" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1507223980">
<Video ratingKey="25751" key="/library/metadata/25751" guid="com.plexapp.agents.themoviedb://710?lang=en" librarySectionID="3" librarySectionKey="/library/sections/3" studio="United Artists" type="movie" title="GoldenEye" contentRating="PG-13" summary="James Bond must unmask the mysterious head of the Janus Syndicate and prevent the leader from utilizing the GoldenEye weapons system to inflict devastating revenge on Britain." rating="6.6" year="1995" tagline="No limits. No fears. No substitutes." thumb="/library/metadata/25751/thumb/1507996186" art="/library/metadata/25751/art/1507996186" duration="7800334" originallyAvailableAt="1995-11-16" addedAt="1507496835" updatedAt="1507996186" chapterSource="media">
<Media videoResolution="1080" id="28325" duration="7800334" bitrate="10834" width="1920" height="824" aspectRatio="2.35" audioChannels="6" audioCodec="dca" videoCodec="h264" container="mkv" videoFrameRate="24p" audioProfile="dts" videoProfile="high">
<Part accessible="1" exists="1" id="28342" key="/library/parts/28342/1348162666/file.mkv" duration="7800334" file="X:\Movies\GoldenEye (1995)\GoldenEye (1995).mkv" size="10564029547" audioProfile="dts" container="mkv" videoProfile="high">
<Stream id="84962" streamType="1" default="1" codec="h264" index="0" bitrate="9298" language="English" languageCode="eng" bitDepth="8" chromaSubsampling="4:2:0" frameRate="23.976" hasScalingMatrix="0" height="824" level="41" profile="high" refFrames="5" scanType="progressive" width="1920"/>
<Stream id="84963" streamType="2" selected="1" default="1" codec="dca" index="1" channels="6" bitrate="1536" language="English" languageCode="eng" audioChannelLayout="5.1(side)" profile="dts" samplingRate="48000"/>
<Stream id="84964" streamType="3" codec="srt" index="2" language="English" languageCode="eng"/>
</Part>
</Media>
<Genre id="318" filter="genre=318" tag="Adventure"/>
<Genre id="366" filter="genre=366" tag="Action"/>
<Genre id="18" filter="genre=18" tag="Thriller"/>
<Director id="16676" filter="director=16676" tag="Martin Campbell"/>
<Writer id="17627" filter="writer=17627" tag="Jeffrey Caine"/>
<Writer id="20888" filter="writer=20888" tag="Bruce Feirstein"/>
<Producer id="15402" filter="producer=15402" tag="Barbara Broccoli"/>
<Producer id="15403" filter="producer=15403" tag="Michael G. Wilson"/>
<Producer id="20895" filter="producer=20895" tag="Anthony Waye"/>
<Country id="217" filter="country=217" tag="United Kingdom"/>
<Country id="23" filter="country=23" tag="USA"/>
<Collection id="56904" filter="collection=56904" tag="James Bond"/>
<Role id="14123" filter="actor=14123" tag="Pierce Brosnan" role="James Bond" thumb="http://image.tmdb.org/t/p/original/1JXL0zrA26JjdoX8sqf57fJRDVM.jpg"/>
<Role id="12374" filter="actor=12374" tag="Sean Bean" role="Alec Trevelyan" thumb="http://image.tmdb.org/t/p/original/iIxP2IzvcLgr5WaTBD4UfSqaV3q.jpg"/>
<Role id="20889" filter="actor=20889" tag="Izabella Scorupco" role="Natalya Fyodorovna Simonova" thumb="http://image.tmdb.org/t/p/original/hMhy6vd7vyWb06aKqbbx9Nba55X.jpg"/>
<Role id="14943" filter="actor=14943" tag="Famke Janssen" role="Xenia Onatopp" thumb="http://image.tmdb.org/t/p/original/9wHWq6Mnfpn8L1diMxjr26ReZWl.jpg"/>
<Role id="10603" filter="actor=10603" tag="Joe Don Baker" role="Jack Wade" thumb="http://image.tmdb.org/t/p/original/bLvWzzb9SyoyjwPpj5pgzXb9tuC.jpg"/>
<Role id="11969" filter="actor=11969" tag="Judi Dench" role="M" thumb="http://image.tmdb.org/t/p/original/2is9RvJ3BQAku2EtCmyk5EZoxzT.jpg"/>
<Role id="20890" filter="actor=20890" tag="Gottfried John" role="General Arkady Grigorovich Ourumov" thumb="http://image.tmdb.org/t/p/original/hOVrTlQwZX4THosi9usXISC7mNS.jpg"/>
<Role id="9434" filter="actor=9434" tag="Robbie Coltrane" role="Valentin Dmitrovich Zukovsky" thumb="http://image.tmdb.org/t/p/original/u07QKPs7wvXxzjXi1UUBSGjjmQm.jpg"/>
<Role id="17798" filter="actor=17798" tag="Alan ■■■■■■■" role="Boris Grishenko" thumb="http://image.tmdb.org/t/p/original/sGlkbGy5yWAKuAOzWVWPMONxM4f.jpg"/>
<Role id="5459" filter="actor=5459" tag="Tchéky Karyo" role="Defense Minister Dmitri Mishkin" thumb="http://image.tmdb.org/t/p/original/9rMF25F5r3Giix9jkwfuUz2utHv.jpg"/>
<Role id="15320" filter="actor=15320" tag="Desmond Llewelyn" role="Q" thumb="http://image.tmdb.org/t/p/original/6dYMQoMSZ6iVZTbcgjpzypTZ2pr.jpg"/>
<Role id="15398" filter="actor=15398" tag="Samantha Bond" role="Miss Moneypenny" thumb="http://image.tmdb.org/t/p/original/vBPkMGAHIoOP2ni9yYKoxCbw4Z0.jpg"/>
<Role id="20891" filter="actor=20891" tag="Michael Kitchen" role="Bill Tanner" thumb="http://image.tmdb.org/t/p/original/bt1UWcegfSflLONcFN6XNqgayZt.jpg"/>
<Role id="20892" filter="actor=20892" tag="Serena Gordon" role="Caroline" thumb="http://image.tmdb.org/t/p/original/uiqwc2Y7wP7gSbT0h3db9Mm8YDh.jpg"/>
<Role id="10711" filter="actor=10711" tag="Simon Kunz" role="Severnaya Duty Officer" thumb="http://image.tmdb.org/t/p/original/tkjaXZuR8F94q6r2RW5aeHXWJhZ.jpg"/>
<Role id="20893" filter="actor=20893" tag="Billy J. Mitchell" role="Admiral Chuck Farrell"/>
<Role id="20894" filter="actor=20894" tag="Constantine Gregory" role="Computer Store Manager" thumb="http://image.tmdb.org/t/p/original/2zJA2LCS6utcD9hvXpDkRtY55ZO.jpg"/>
<Role id="5696" filter="actor=5696" tag="Minnie Driver" role="Irina" thumb="http://image.tmdb.org/t/p/original/iWqTeFmdoY8V8RLcH89K75AKeQN.jpg"/>
<Role id="19698" filter="actor=19698" tag="Michelle Arthur" role="Anna" thumb="http://image.tmdb.org/t/p/original/zKQFuK3W4LMzfIz8W86RYf6jGp7.jpg"/>
<Role id="15035" filter="actor=15035" tag="Ravil Isyanov" role="Mig Pilot" thumb="http://image.tmdb.org/t/p/original/kJkFC0qq7OeXgFTpBffWaSaeuOZ.jpg"/>
<Field locked="1" name="thumb"/>
<Extras size="0"></Extras>
</Video>
</MediaContainer>
84

Thanks for the PMS logs. Unfortunately, the info I was looking for was too long ago and has been overwritten. So I can’t say exactly what happened. However, looking at your logs, I see the scanner rechecking a bunch of movies. It didn’t update anything because nothing was found to have changed. What’s puzzling is that since you have your movies in individual folders, it should only be checking them if something within each folder has changed. The scanner checking them would indicate something is accessing your movie folders triggering a notification that something has changed. It’s possible that whatever this was caused some actual change in those other movies, enough that the scanner thought they were new and reset all the metadata. That’s just a guess. Without the logs from the time when the change actually occurred, it’s hard to know for sure what happened.

Is your X drive an internal drive, external, or networked drive? If it’s external or network, it’s also possible that the drive became unavailable during an earlier scan so they were removed from PMS, then the next scan added them back in since they are new again.

85

My X drive is actually an external raid but none of my settings have it going down. It’s an “always on” drive. The strange thing is that the only thing that was changed is the sort title. My poster artwork that I changed remains just the sort title reverted. So in the case of Indiana Jones I’d rather them be chronological than alphabetical so I changed the sort title to “Indiana Jones 02” for instance but it reverted back to Indiana Jones and the Temple of Doom but yet the specific poster I chose remained. So it seems like only that one piece of metadata was affected. Weirdly only 2 of the Indiana Jones films were changed and the other two weren’t.

86

¯\_(ツ)_/¯

That is very odd.

87

I have a similar problem. I recently moved some movies around. In the old folders they were named something like 01 Scary Movie, 02 Scary Movie 2, etc. I moved them and renamed them removing the 01, 02, etc. It was successful in dozens of cases. Not so for 3 different sequel movies. It still displays the old name. I have tried moving them out of the folder, scanning, cleaning bundles, optimizing the DB, and then moving them back. STILL has the wrong name displayed.

88

@cooookhouse said:
I have a similar problem. I recently moved some movies around. In the old folders they were named something like 01 Scary Movie, 02 Scary Movie 2, etc. I moved them and renamed them removing the 01, 02, etc. It was successful in dozens of cases. Not so for 3 different sequel movies. It still displays the old name. I have tried moving them out of the folder, scanning, cleaning bundles, optimizing the DB, and then moving them back. STILL has the wrong name displayed.

You missed a step to empty the trash, unless you have that set to automatically run on each library update.

I have tried moving them out of the folder, scanning, empty trash, cleaning bundles, optimizing the DB, and then moving them back.

Another possibility is that you are using MP4 files and the title is embedded inside the file. You then have the local media assets agent enabled and set at the top of your agents list, which then causes Plex to use the embedded name. Move that agent below the actual movie agent and do the above steps again.

89

Thank you MovieFan! Empty the trash! That did it. Funny thing is this problem only occurred on a few movies.

90

Spoke too soon. Initially in the scan it recognized the correct file name. Then after the metadata download (I think) it reverted to the incorrect name with the number in front. Yes they are MP4 files but the name that keeps reappearing is not the original file name and should not be contained in the files. It was simply a rename of the file on disk.

91

@cooookhouse said:
Spoke too soon. Initially in the scan it recognized the correct file name. Then after the metadata download (I think) it reverted to the incorrect name with the number in front. Yes they are MP4 files but the name that keeps reappearing is not the original file name and should not be contained in the files. It was simply a rename of the file on disk.

Resolved. These files were MP4 and by chance the embedded title info matched my naming system.

92

Can I ask what the purpose of the title lock is? I have the same issues mentioned here and it’s quite frustrating. I think if the lock symbol didn’t exist, I could deal better with what I’m seeing. It seems that a lock is not a lock if it’s a Plex lock


93

Did you change something with your file? Plex should reuse the info and not change any custom edits you’ve made. Unless, you changed your file in a way that Plex could not identify that the new file was the same as the old file. So it will make a new entry in the database with all new data.

94

Seriously, WHY is a LOCKED field being changed/modified/“updated”? I’m having the exact same scenario as ben_levine above: James Bond series movies. I have each of them set with a SORT title of “James Bond ##” so that they should appear in my library in order of release. However, a random number of them get their sort title changed back to match movie title, and it is frustrating as hell!

The problem isn’t not following Plex’s naming standards, the problem isn’t not having the movies in some “other media” category, and the problem isn’t where the flipping “personal media” appears in the agent list. The problem is that PMS is CHANGING LOCKED FIELDS.

Let me say that again – PMS IS CHANGING LOCKED FIELDS!

1 Like
95

This was happening to me when i was trying to put in promo videos from toonami.

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