So, here is the most recent problem I’ve been having. Plex is now displaying all of my titles as the file name instead of the title in the metadata. I tag all of my content and therefore have Plex agents set to Personal Media at the top of each list. I use iDentify to tag everything and up until a few days ago it all looked fine. What’s really strange is last night I deleted the library and decided to watch Plex create it and initially it all looked as it should, so I left it and went to bed only to find this morning that it had reverted to using the file names and listing the year as 2016. Here is an example of my file structure.
I can’t seem to think of a way to show you how it should look, but the examples above should simply display as “Aliens” and “Aliens - Special Edition” with the year as 1986 not 2016.
Also, this is every single item in my library. It lists the file name as the title and the year as 2016.
For the titles, I think that’s a side effect of using local assets as the agent, which is necessary for you because you’ve got those extras you want to be picked up. I have the same local assets scanner agent set up, and I just have to either manually edit the titles when they get into Plex or use something like Subler to edit the metadata in the file itself before it’s scanned and picked up by Plex.
For the 2016 thing, I’m not sure. That may be embedded in the metadata of your files or it might be a bug in the Plex scanner. Logs would help.
Ahh, log files. Good point, I forgot about those. I found the folder and theres quite a list. Any suggestions as to which would be the most helpful to root out the problem?
In regard to the other options you mentioned, I do use iDentify to fill in all of the necessary metadata for the files and these have worked before without issue. I’ve been having problems recently with my system trying to transcode everything, so I’ve been deleting and creating libraries to find a solution. What’s strange is that once the transcode problem stopped this started. Would deleting everything Plex related from the NAS and reinstalling be worth a shot?
Once you post these to this thread, hopefully a Plex ninja will come along and give us some more information about whether the problem is local to the files themselves or due to some bug in the Plex scanner. If it’s a bug in the scanner, deleting Plex and reinstalling it will just be a waste of time.
I suspect the Plex scanner might be picking up file creation or modification date as the year of the movie, or maybe the program you used to populate metadata stuck 2016 in the wrong field. The logs should help sort that out.
My impatience got the better of me. Mere moments after submitting my previous question I deleted all Plex related files from my NAS and reinstalled. I then created a new library and let it process over night. This morning I find that it says it’s complete, but I have no artwork visible and the titles are slightly skewed like L.A. Confidential is now L a Confidential, weird stuff. I check my Agents under Settings and find that there are none listed. So, I’m going to add the logs I do have and not touch anything until I hear from someone.
MediaInfo displays much of the information so I grabbed a screenshot of the Aliens tag to show what data I have in there. Maybe that will give insight.
Unfortunately this is last on my to-do list now. After the recent update nothing works. Any title I select just tells me that the media can’t be found. I click on Settings and the settings can’t be found. Apparently nothing can be found.
Media not found might simply mean that you haven’t mounted the volume onto the computer you’re running the plex server off of – seems like a simple thing but it’s happened to me more than a few times. Or it’s mounted but plex is looking in the wrong place for it. Double-check your movie folder’s location on the home page of the plex web app.
Before you nuke everything, try this: move all of your movies out of the movie folder. Then scan it, optimize the database, clean bundles, and empty the trash. Then change the agent for movies to something other than what you have now, maybe move “the movie database” up to the top if it’s not now. Then move all your movies back into the correct folder and scan everything again.
Also, Plex may not like the folder structure you have going. It might be that dividing up the movies into “A” folders and “B” folders and so on is messing up the scanner. You might try dumping all of your “A” movies into the movie folder itself and see if that makes a difference. I’m not sure it will, and as far as I can tell the naming conventions aren’t clear on that score.
Thanks again camnchar, I need to figure out what you mean by “optimize the database” and “clean bundles”, but once I do I’ll try that. Update 10:23 pm: I found the location of these two actions. I’ll give it a shot tomorrow.
hthighway, ideally I would like to be able to have one item in the library list that would lead to multiple versions if the the move had them. For example, currently I have five versions of Blade Runner or four versions of Army of Darkness in my library. It would be nice if I had one Blade Runner in the library and was then able to choose from the multiple cuts inside the Blade Runner info page. I wasn’t aware that Plex was set up that way, if it is.
However, that’s a wish list item. Because, right now my problem is the way Plex is displaying all of my titles with the filename instead of the meta data info. My first post has images of what I’m talking about.
camnchar, I know I promised not to nuke my system until I heard from someone, but I didn’t hear from anyone and I like to tinker. Now I’ve got a fresh new install, it’s doing the same thing as before and I’m out of ideas, so this time I will attach the current log files and leave my system alone until I hear otherwise.
Have you checked your media for internal metadata. If Local Media Assets is enabled and given priority, Plex will pick up internal metadata from mp4 /m4v.
camnchar, I tried it and it didn’t work. I moved my files out of the movies folder. Scanned, optimized, cleaned, emptied, and set TMDB as my main agent. Then I moved my files back, scanned again and nothing has changed.
astrofisher, that’s my problem. In the past, Plex read all of my internal data and populated info fields with that. Now it displays the filenames instead of the titles and the dates are all wrong. My first post has examples. When I tried to direct it to use other agents and not use my metadata. It displayed everything properly, but when I tried to play a title it would tell me that it couldn’t be found.
You’re going to need someone smarter than me for this one. Maybe @ChuckPa could help?
For reference, though, what is your system like? What device do you run Plex Media Server from? What is the OS? How is the storage set up – is it a NAS, external hard drive, or internal hard drive? Is the media server device hooked directly to the storage device? Can you see the storage device mounted on the desktop? What client devices do you have? Give us a little background tour of your system.
Following what BigWheel just said and hthighway’s post,
We need to sort out how PMS is identifying the files for you. the GUID and the difference in running time (theatrical versus release) will be a contributing factor in how they are identified.
To that end:
move all the files out (but not the parent “alien” directory) from where PMS sees it
update the libary and let it quiesce
empty the trash
clean the bundles and let that quiesce again
shut down PMS
delete the scanner, analysis, and server logs (all of them)
Start PMS and let it quiesce (it takes a moment for the Notify events to complete and flush to the log file)
Now, one main movie at a time:
8a. Move in one file and let PMS process it. If it fails to notify you it’s processing complete, update the library
8b. Move in the other file and let PMS process that one. same rule applies about updating if it doesn’t process it.
When all is quiet, you should see two versions (the ‘2’ in the upper right corner) but most likely won’t.
If this is true Stop PMS, collect all the logs, zip them up and attach them here to your next post for us to look at.
For each of the films added, hover over the 3 dots and click ‘info’ -> View XML. Copy and paste the XML for each here as well.
To Format that best, use the ‘Code’ formatting control at the top of the reply window. (It protects it from being interpreted as XML / markdown)
camnchar, but you ask all the smart questions. Thanks for your willingness to always help.
BigWheel and ChuckPa, I’m going to lay out my system to the best of my knowledge as camnchar has suggested and then try and get all of the info you’ve asked for. I’ll be back.
PMS is on a Synology DS1513+ 2.13 GHz Intel Atom w/2 GB RAM and 12+ TB storage capacity.
Client devices are 2.37 Ghz i7 Mac Mini, iPad Air 2, Apple TV 4, iPhone 5S. iPad and ATV are the primaries.
The Mini and the ATV are hardwired through a Netgear GS108 gigabit switch to a Calix modem/router. The Synology is hardwired directly to the Calix through a bonded link.
ChuckPa, I hope I followed your instructions correctly. After everything was finished I was back at the beginning again. I chose Aliens as the title to process and both are back with the same naming problem. Maybe that was actually your intent.
Aliens - Special Edition XML <MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="9" librarySectionTitle="Movies" librarySectionUUID="47df243d-3fe2-4e9e-b51f-8956392fc858" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1466734036"> <Video ratingKey="23913" key="/library/metadata/23913" guid="com.plexapp.agents.none://fc2b2222ebfc0afa3f0a33bfc302ca951144cfa5?lang=xn" librarySectionID="9" studio="Twentieth Century Fox Film Corporation" type="movie" title="Aliens (1986) [Special Edition]" contentRating="R" summary="When Ripley's lifepod is found by a salvage crew over 50 years later, she finds that terra-formers are on the very planet they found the alien species. When the company sends a family of colonists out to investigate her story... all contact is lost with the planet and colonists. They enlist Ripley and the colonial marines to return and search for answers." year="2016" thumb="/library/metadata/23913/thumb/1467173923" art="/library/metadata/23913/art/1467173923" duration="9267030" originallyAvailableAt="2016-01-08" addedAt="1467173870" updatedAt="1467173923" chapterSource="media"> <Media videoResolution="1080" id="22370" duration="9267030" bitrate="5732" width="1920" height="1080" aspectRatio="1.78" audioChannels="6" audioCodec="ac3" videoCodec="h264" container="mp4" videoFrameRate="24p" optimizedForStreaming="0" has64bitOffsets="1" videoProfile="high"> <Part accessible="1" exists="1" id="22370" key="/library/parts/22370/1452271783/file.m4v" duration="9267030" file="/volume2/video/Movies/A/Aliens (1986)/Aliens (1986) [Special Edition].m4v" size="6640132137" container="mp4" has64bitOffsets="1" hasChapterTextStream="1" hasThumbnail="1" optimizedForStreaming="0" videoProfile="high"> <Stream id="35520" streamType="1" default="1" codec="h264" index="0" bitrate="5000" language="English" languageCode="eng" bitDepth="8" cabac="1" chromaSubsampling="4:2:0" codecID="avc1" duration="9266967" frameRate="23.976" frameRateMode="cfr" hasScalingMatrix="0" height="1080" level="40" pixelFormat="yuv420p" profile="high" refFrames="4" scanType="progressive" streamIdentifier="1" width="1920"/> <Stream id="35521" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" bitrate="160" language="English" languageCode="eng" bitrateMode="vbr" codecID="40" duration="9267030" profile="lc" samplingRate="48000" streamIdentifier="2"/> <Stream id="35522" streamType="2" codec="aac" index="2" channels="2" bitrate="160" language="English" languageCode="eng" bitrateMode="vbr" codecID="40" duration="9267030" profile="lc" samplingRate="48000" streamIdentifier="3"/> <Stream id="35523" streamType="2" codec="ac3" index="3" channels="6" bitrate="448" language="English" languageCode="eng" audioChannelLayout="5.1(side)" bitDepth="16" bitrateMode="cbr" codecID="ac-3" dialogNorm="-31" duration="9266976" samplingRate="48000" streamIdentifier="4"/> </Part> </Media> <Genre id="12743" tag="Aliens" count="2"/> <Writer id="7001" tag="James Cameron" count="5"/> <Director id="6999" tag="James Cameron" count="5"/> <Role id="9278" tag="Sigourney Weaver" count="9" role=""/> <Role id="12736" tag="Carrie Henn" count="2" role=""/> <Role id="2176" tag="Michael Biehn" count="2" role=""/> <Role id="7173" tag="Lance Henriksen" count="2" role=""/> <Role id="12737" tag="Paul Reiser" count="2" role=""/> <Role id="1641" tag="Bill Paxton" count="2" role=""/> <Role id="9362" tag="William Hope" count="2" role=""/> <Role id="6368" tag="Jenette Goldstein" count="2" role=""/> <Role id="6075" tag="Al Matthews" count="2" role=""/> <Role id="5438" tag="Mark Rolston" count="2" role=""/> <Role id="12738" tag="Colette Hiller" count="2" role=""/> <Role id="12739" tag="Daniel Kash" count="2" role=""/> <Role id="12740" tag="Cynthia Dale Scott" count="2" role=""/> <Role id="12741" tag="Ricco Ross" count="2" role=""/> <Role id="12742" tag="Tip Tipping" count="2" role=""/> <Extras size="0"></Extras> </Video> </MediaContainer>
Aliens - Theatrical Cut XML <MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="9" librarySectionTitle="Movies" librarySectionUUID="47df243d-3fe2-4e9e-b51f-8956392fc858" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1466734036"> <Video ratingKey="23912" key="/library/metadata/23912" guid="com.plexapp.agents.none://652f109809a760a4e79660e61d57249538e31eef?lang=xn" librarySectionID="9" studio="Twentieth Century Fox Film Corporation" type="movie" title="Aliens (1986) [Theatrical Cut]" contentRating="R" summary="When Ripley's lifepod is found by a salvage crew over 50 years later, she finds that terra-formers are on the very planet they found the alien species. When the company sends a family of colonists out to investigate her story... all contact is lost with the planet and colonists. They enlist Ripley and the colonial marines to return and search for answers." year="2016" thumb="/library/metadata/23912/thumb/1467174593" art="/library/metadata/23912/art/1467174593" duration="8234102" originallyAvailableAt="2016-01-08" addedAt="1467173727" updatedAt="1467174593" chapterSource="media"> <Media videoResolution="1080" id="22369" duration="8234102" bitrate="7271" width="1920" height="1080" aspectRatio="1.78" audioChannels="6" audioCodec="ac3" videoCodec="h264" container="mp4" videoFrameRate="24p" optimizedForStreaming="0" has64bitOffsets="1" videoProfile="high"> <Part accessible="1" exists="1" id="22369" key="/library/parts/22369/1452271747/file.m4v" duration="8234102" file="/volume2/video/Movies/A/Aliens (1986)/Aliens (1986) [Theatrical Cut].m4v" size="7483432761" container="mp4" has64bitOffsets="1" hasChapterTextStream="1" hasThumbnail="1" optimizedForStreaming="0" videoProfile="high"> <Stream id="35511" streamType="1" default="1" codec="h264" index="0" bitrate="5000" language="English" languageCode="eng" bitDepth="8" cabac="1" chromaSubsampling="4:2:0" codecID="avc1" duration="8234060" frameRate="23.976" frameRateMode="cfr" hasScalingMatrix="0" height="1080" level="40" pixelFormat="yuv420p" profile="high" refFrames="4" scanType="progressive" streamIdentifier="1" width="1920"/> <Stream id="35512" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" bitrate="160" language="English" languageCode="eng" bitrateMode="vbr" codecID="40" duration="8234102" profile="lc" samplingRate="48000" streamIdentifier="2"/> <Stream id="35513" streamType="2" codec="aac" index="2" channels="2" bitrate="160" language="English" languageCode="eng" bitrateMode="vbr" codecID="40" duration="8234102" profile="lc" samplingRate="48000" streamIdentifier="3"/> <Stream id="35514" streamType="2" codec="aac" index="3" channels="2" bitrate="88" language="English" languageCode="eng" bitrateMode="vbr" codecID="40" duration="8234102" profile="lc" samplingRate="48000" streamIdentifier="4"/> <Stream id="35515" streamType="2" codec="aac" index="4" channels="2" bitrate="88" language="English" languageCode="eng" bitrateMode="vbr" codecID="40" duration="8234102" profile="lc" samplingRate="48000" streamIdentifier="5"/> <Stream id="35516" streamType="2" codec="ac3" index="5" channels="6" bitrate="448" language="English" languageCode="eng" audioChannelLayout="5.1(side)" bitDepth="16" bitrateMode="cbr" codecID="ac-3" dialogNorm="-31" duration="8234080" samplingRate="48000" streamIdentifier="6"/> <Stream id="35517" streamType="2" codec="ac3" index="6" channels="6" bitrate="448" language="English" languageCode="eng" audioChannelLayout="5.1(side)" bitDepth="16" bitrateMode="cbr" codecID="ac-3" dialogNorm="-31" duration="8234080" samplingRate="48000" streamIdentifier="7"/> <Stream id="35518" streamType="2" codec="ac3" index="7" channels="6" bitrate="448" language="English" languageCode="eng" audioChannelLayout="5.1(side)" bitDepth="16" bitrateMode="cbr" codecID="ac-3" dialogNorm="-31" duration="8234080" samplingRate="48000" streamIdentifier="8"/> <Stream id="35519" streamType="2" codec="ac3" index="8" channels="6" bitrate="448" language="English" languageCode="eng" audioChannelLayout="5.1(side)" bitDepth="16" bitrateMode="cbr" codecID="ac-3" dialogNorm="-31" duration="8234080" samplingRate="48000" streamIdentifier="9"/> </Part> </Media> <Genre id="12743" tag="Aliens" count="2"/> <Writer id="7001" tag="James Cameron" count="5"/> <Director id="6999" tag="James Cameron" count="5"/> <Role id="9278" tag="Sigourney Weaver" count="9" role=""/> <Role id="12736" tag="Carrie Henn" count="2" role=""/> <Role id="2176" tag="Michael Biehn" count="2" role=""/> <Role id="7173" tag="Lance Henriksen" count="2" role=""/> <Role id="12737" tag="Paul Reiser" count="2" role=""/> <Role id="1641" tag="Bill Paxton" count="2" role=""/> <Role id="9362" tag="William Hope" count="2" role=""/> <Role id="6368" tag="Jenette Goldstein" count="2" role=""/> <Role id="6075" tag="Al Matthews" count="2" role=""/> <Role id="5438" tag="Mark Rolston" count="2" role=""/> <Role id="12738" tag="Colette Hiller" count="2" role=""/> <Role id="12739" tag="Daniel Kash" count="2" role=""/> <Role id="12740" tag="Cynthia Dale Scott" count="2" role=""/> <Role id="12741" tag="Ricco Ross" count="2" role=""/> <Role id="12742" tag="Tip Tipping" count="2" role=""/> <Extras size="0"></Extras> </Video> </MediaContainer>
Thanks for all the help, I appreciate it. If I can do anything else, please let me know.
Thank you very much for the logs. There is information picked up in them which isn’t being decoded. I do not know if that is an error or simply extra, unnecessary data.
Jun 28, 2016 21:17:52.943 [0xf4001780] DEBUG - Opening 20 database sessions to library, SQLite 3.8.9, threadsafe=1
Jun 28, 2016 21:17:53.484 [0xf4001780] DEBUG - Analyzing media parts for item 23913 (Aliens (1986) [Special Edition]): 22370
Jun 28, 2016 21:17:53.484 [0xf4001780] DEBUG - [ID 22370] Media part analysis: /volume2/video/Movies/A/Aliens (1986)/Aliens (1986) [Special Edition].m4v
Jun 28, 2016 21:17:57.391 [0xf4001780] DEBUG - [MI] Opening input file: /volume2/video/Movies/A/Aliens (1986)/Aliens (1986) [Special Edition].m4v
Jun 28, 2016 21:17:57.392 [0xf4001780] DEBUG - [FFMPEG] - Setting default whitelist 'file,crypto'
Jun 28, 2016 21:17:57.392 [0xf4001780] DEBUG - [FFMPEG] - Format mov,mp4,m4a,3gp,3g2,mj2 probed with size=2048 and score=100
Jun 28, 2016 21:17:57.393 [0xf4001780] DEBUG - [FFMPEG] - ISO: File Type Major Brand: M4V
Jun 28, 2016 21:17:57.393 [0xf4001780] DEBUG - [FFMPEG] - Unknown dref type 0x08206c7275 size 12
Jun 28, 2016 21:17:57.478 [0xf4001780] DEBUG - [FFMPEG] - Unknown dref type 0x08206c7275 size 12
Jun 28, 2016 21:17:57.624 [0xf4001780] DEBUG - [FFMPEG] - Unknown dref type 0x08206c7275 size 12
Jun 28, 2016 21:17:57.769 [0xf4001780] DEBUG - [FFMPEG] - Unknown dref type 0x08206c7275 size 12
Jun 28, 2016 21:17:57.909 [0xf4001780] DEBUG - [FFMPEG] - Unknown dref type 0x08206c7275 size 12
Jun 28, 2016 21:17:57.909 [0xf4001780] ERROR - [FFMPEG] - Referenced QT chapter track not found
Jun 28, 2016 21:17:57.909 [0xf4001780] WARN - [FFMPEG] - stream 0, timescale not set
Jun 28, 2016 21:17:57.910 [0xf4001780] DEBUG - [FFMPEG] - Before avformat_find_stream_info() pos: 6640132137 bytes read:19854265 seeks:2
Jun 28, 2016 21:17:57.910 [0xf4001780] VERBOSE - [FFMPEG] - Rescanning for external libs: '/volume2/Plex/Library/Application\ Support/Plex\ Media\ Server/Codecs/2c361e4-1071-linux-synology-i686/'
Jun 28, 2016 21:17:57.910 [0xf4001780] VERBOSE - [FFMPEG] - Rescanning for external libs: '/volume2/Plex/Library/Application\ Support/Plex\ Media\ Server/Codecs/2c361e4-1071-linux-synology-i686/'
Jun 28, 2016 21:17:57.912 [0xf4001780] DEBUG - [FFMPEG] - nal_unit_type: 7, nal_ref_idc: 3
Jun 28, 2016 21:17:57.912 [0xf4001780] DEBUG - [FFMPEG] - nal_unit_type: 8, nal_ref_idc: 3
BigWheel knows a great deal more about this than I and what’s important and what’s not. I’ll let him know you were able to collect the information.
BigWheel and a few others have had chance to look your log files got back to me. You first piece of information, from MediaInfo, shows “Movie Name” not “Movie Title” as would be expected. This suggests the wrong tag was assigned (easily correctable) and explains why it’s using the file name and not the proper title.
The other piece of information we found in the log file is GUID = com.plexapp.agents.none. This means the movie was matched using the Personal Media Agent and not Freebase or TheMovieDB.
Jun 28, 2016 21:15:40.882 [0xec7ffb40] DEBUG - Request: [127.0.0.1:56126] GET /:/metadata/notify?guid=com.plexapp.agents.none%3A%2F%2F652f109809a760a4e79660e61d57249538e31eef%3Flang%3Dxn&path=Movies%2Fc%2F19bcac08e2b3e21585ff3f516a3047a8491e256.bundle&force=1&queueSize=0&id=23912&success=1&async=1 (7 live) GZIP
Jun 28, 2016 21:15:40.882 [0xec7ffb40] VERBOSE - * guid => com.plexapp.agents.none://652f109809a760a4e79660e61d57249538e31eef?lang=xn
Jun 28, 2016 21:15:40.882 [0xec7ffb40] VERBOSE - * path => Movies/c/19bcac08e2b3e21585ff3f516a3047a8491e256.bundle
Jun 28, 2016 21:15:40.883 [0xec7ffb40] VERBOSE - * force => 1
Jun 28, 2016 21:15:40.883 [0xec7ffb40] VERBOSE - * queueSize => 0
Jun 28, 2016 21:15:40.883 [0xec7ffb40] VERBOSE - * id => 23912
Jun 28, 2016 21:15:40.883 [0xec7ffb40] VERBOSE - * success => 1
Jun 28, 2016 21:15:40.883 [0xec7ffb40] VERBOSE - * async => 1
Jun 28, 2016 21:15:40.884 [0xec7ffb40] DEBUG - Queueing up com.plexapp.agents.none://652f109809a760a4e79660e61d57249538e31eef?lang=xn for loading, there are 0 items in the queue.
Jun 28, 2016 21:15:40.885 [0xf27ffb40] DEBUG - Completed: [127.0.0.1:56126] 200 GET /:/metadata/notify?guid=com.plexapp.agents.none%3A%2F%2F652f109809a760a4e79660e61d57249538e31eef%3Flang%3Dxn&path=Movies%2Fc%2F19bcac08e2b3e21585ff3f516a3047a8491e256.bundle&force=1&queueSize=0&id=23912&success=1&async=1 (7 live) GZIP 3ms 129 bytes
Jun 28, 2016 21:15:40.893 [0xe97ffb40] DEBUG - Notification of new metadata for com.plexapp.agents.none://652f109809a760a4e79660e61d57249538e31eef?lang=xn [id=23912] (success=1) for 1 items.
Jun 28, 2016 21:15:40.911 [0xe97ffb40] DEBUG - Loading Movie 'Aliens' XML from /volume2/Plex/Library/Application Support/Plex Media Server/Metadata/Movies/c/19bcac08e2b3e21585ff3f516a3047a8491e256.bundle/Contents/_combined/
Jun 28, 2016 21:15:40.912 [0xe97ffb40] DEBUG - Item 23912 (Aliens (1986) [Theatrical Cut]) Scanning metadata graphic elements in XML file /Info.xml
Jun 28, 2016 21:15:40.915 [0xea111b40] DEBUG - HTTP requesting GET http://127.0.0.1:45965/system/agents/media/get?guid=com%2Eplexapp%2Eagents%2Enone%3A%2F%2F652f109809a760a4e79660e61d57249538e31eef%3Flang%3Dxn&mediaType=1&url=metadata%3A%2F%2Fposters%2Fcom%2Eplexapp%2Eagents%2Elocalmedia_92206304aa517b8756d458b05f3ffaebda9d044f
Jun 28, 2016 21:15:40.983 [0xea111b40] DEBUG - HTTP success requesting GET http://127.0.0.1:45965/system/agents/media/get?guid=com%2Eplexapp%2Eagents%2Enone%3A%2F%2F652f109809a760a4e79660e61d57249538e31eef%3Flang%3Dxn&mediaType=1&url=metadata%3A%2F%2Fposters%2Fcom%2Eplexapp%2Eagents%2Elocalmedia_92206304aa517b8756d458b05f3ffaebda9d044f
Jun 28, 2016 21:15:40.986 [0xe97ffb40] DEBUG - Brought media local (metadata://posters/com.plexapp.agents.localmedia_92206304aa517b8756d458b05f3ffaebda9d044f) in 0.0s.
Jun 28, 2016 21:15:40.986 [0xe97ffb40] DEBUG - Item 23912 (Aliens (1986) [Theatrical Cut]) Scanning metadata graphic elements in XML file /Info.xml
Jun 28, 2016 21:15:40.991 [0xe97ffb40] DEBUG - Doing expensive tags write for 'Aliens (1986) [Theatrical Cut]' because something changed.
Jun 28, 2016 21:15:41.092 [0xe97ffb40] DEBUG - Doing expensive tags write for 'Aliens (1986) [Theatrical Cut]' because something changed.
Jun 28, 2016 21:15:41.154 [0xe97ffb40] DEBUG - Doing expensive tags write for 'Aliens (1986) [Theatrical Cut]' because something changed.
Jun 28, 2016 21:15:41.251 [0xe97ffb40] DEBUG - Doing expensive tags write for 'Aliens (1986) [Theatrical Cut]' because something changed.
Jun 28, 2016 21:15:41.280 [0xe97ffb40] VERBOSE - Skipping expensive tags write for 'Aliens (1986) [Theatrical Cut]' (type: 7) since nothing change
If your media has the correct “Movie Title” tag then the next thing we need to verify the selection in in the ‘Advanced’ tab for the Library. Lastly we will verify the ordering in the secondary priority list.
To check and change this: From the left pane, hover over the pencil (edit) for your movie library and then click the pencil. Next click Advanced and it will bring you to the image I show here. Please verify you have the library set this way.
Lastly, here is what I use for my secondary agent ordering. I have a great deal of local media assets (extras, subtitles, etc), and no difficulties. I also have multiple versions of movies. I offer these as a comparative example
If you changed any of the above, The “Plex Dance” is in order (move it out, Update, Empty, Clean, move it back in).
If everything is in order, the next step is to edit the file itself.
I find the easiest way to do this is convert it to MKV, which supports editing of the properties (tags) directly, make the changes, then covert back.
Another good tool, since I use linux, is ‘mkvtoolnix-gui’. It lets me see all the info, including track names, and make all changes.
