Plex / Code 5000

Server Version#: 1.30.1.6562
Player Version#: 8.13 iOS
Tuner Make/Model: Digital Devices Octopus NET V2 S2 Max
Guide/Lineup name:
Using XMLTV?:
Channel number/Name:

Good evening,

I already use the mentioned tuner with TVHeadend on Synology / iOS which works very well so far except for minor problems.

The same setup now with Plex in the combination Synology / iOS. The tuner is recognized by Plex without problems and also successfully integrated. EPG and channel search also goes without problems BUT as soon as I want to watch a channel on iOS or in the browser the wheel turns and Plex aborts with an error code 5000 (Transmitter could not be tuned in. Please check receiver or antenna)

A restart / delete and reinstall shows no improvement. Tuner works as said with TVHeadend without problems. Does anyone have an idea / workaround for the issue ?

Dear all,

Any help / comment is highly appreciated

it would be great if someone from Plex could give support. It is a pity that there is no “real” support for this product and you are left alone with your problems even though you have paid for it.