Plex Companion Remote Control not working

Hello everyone.

I hope someone here can help me.
My problem is I cannot use Plex Companion Remote Control anymore with my Nvidia shield. At some point it just stopped working. Before I could just fire up Plex on my smartphone and control Plex on my Nvidia shield. But now it just doesn’t show up anymore. Any other device works just fine. Already reinstalled the app everywhere. This help article was of no help really: https://support.plex.tv/articles/201812803-plex-companion-remote-control-issues/

So nothing really helps or fixes this issue. If someone knows what to do in order this fix “remote control” I would appreciate the help.

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