Nvidia shield 2017 plex app . Media controls keep popping up

When watching movies or tv shows that I have put on my 2017 nvidia shield the plex controls pop up and won’t go away. Pressing any button on the remote takes me back to the library and I have to restart the movie again and the same thing happens again

The plex server is set up on the shield and when I watch my video files on my LG b7 via the LG plex app it plays fine and plays fine on my ps4 and Xbox.
Has anyone got a solution to this problem?

My shield tv is running the latest version of plex and the latest version of the media server .

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