Server Version#: 1.13.5
Player Version#: Web Player
OS: Ubuntu 18.04.1
Mono: 4.6.2
So here’s my problem;
I used to run a plex server locally, however I had to move and lost my internet connection. I moved my server to a new host. I’ve installed plex, i’ve configured permissions, etc…
However, whenever I go to http://IP_GOES_HERE.com:32400/web, it pops up with a sign in window. So I sign in with the same credentials as the old server, however it doesn’t show the configuration window. There’s nothing I can do.
If you and the server are not on the same subnet. ssh tunnel is needed to get to it.
You can’t just ‘reach out’ to any ip in the wild (unless on your subnet).
All of this does sound like your subnet isn’t configured correctly yet.
Please double check DNS (often overlooked) . If PMS can’t get out to the internet, nothing will happen.
Worse case, Please make a tar.gz of the Logs directory under /var/lilb/plexmediaserver and attach it . I’ll look and see what it’s complaining at
I should’ve been a bit more clear about what I’m doing. I’m using a dedicated server with Ubuntu Server. It’s a headless install and the server is hosted in Seattle, WA.
Looks like you were on the correct path. This is something plex should address. If the server is headless, it should have a unique URL you should be able to go to for configurations, once configured that URL doesn’t work anymore.
Found this article, guess I was too tired last night to Googlefu correctly.
Having a one-time URL isn’t how Plex addressed it.
It was addressed by locking out IPs not on its same subnet or loopback adapter until after it’s claimed.
Restated: Until such time as you initialize/claim it, nobody else can access it. Since you were attempting to reach it from a WAN IP, you are automatically considered one of the “nobody else” group.
SSH tunnel is the documented procedure when PMS is on a different network. This is precisely the situation you have … “A remotely hosted server”
That has to be the most frustrating “Solution” to a problem, I’ve ever come across. I’m constantly on the go, and don’t always have the ability to create an ssh tunnel to configure my stuff. I mean, I don’t even think my Android’s SSH Application has the ability to create an SSH Tunnel. There are so many easier and more efficient ways to handle this.
Thanks for the help, I’ve officially lost some respect for PMS Devs for this.
Please do remember, when they built it, they never intended Plex to be used outside the home on a remote host somewhere.
It’s intended to be run from your home, providing remote access to family and friends.
The fundamental requirement of RFC1918 compliant LAN addressing when in the unclaimed state has always been in there.
As counter-argument for doing it this way, If your server lost connectivity to plex.tv (signed out) and anyone could claim it, what then? Secondly, if security was a one-time-use URL, that URL would be gone. The only remedy would be to wipe it out and start again.
