Plex Connect - Unexpected Error, Unidentified ATV

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1

Hi folks.


Seen a few errors but never this one on the Apple TV. Nothing has changed. Just rebooted the computer today that’s about it, running atv3 on 5.3.


Anyone ever seen this error, any troubleshooting tips?

2

I get that after I restart plexconnect. I just go back out to the top level in the appletv and back into the hijacked app and it works fine again.

3

Nice, I never dreamt about anybody would actually see that error.

But yes, once you restart PlexConnect while aTV is stuck in trailers you might get that - depenting on the circumstances. All internal PlexConnect databases are cleared, it has to learn about connected aTVs (and PMSs/do a PlexGDM for that matter). Therefore you should always exit aTV's trailers before the PlexConnect restart. It won't break anything... but as tootsmcgee explained you have to go back to the aTV Main menu anyways. :-D

4

Morning Gents,

Thanks for the replies.  Unfortunately I have tried exiting Trailers Gracefully multiple times.  Tried hard reboots of the ATV, the Plex Connect server, the computer and the router.  All with no success I'm afraid.  Any other ideas?

5

What os are you running? Maybe restore your atv to 5.3. I really don’t know I’ve never seen that ever can you post a detailed log. Details in f00b4r’s read before posting sticky. Maybe reinstall a fresh PlexConnect. If that doesn’t work maybe reinstall pms? If that doesn’t work you can try to troubleshoot more or reinstall your os, it up to you how much time you want to spend on it. Do all the other apps work on the atv?

https://github.com/iBaa/PlexConnect/wiki/How-to-report-an-issue

6

If that doesn't work maybe reinstall pms?


What!! This is an error raised by plex connect itself, why would you even think a reinstall of plex is required?

But yes logs and all information as per the troubleshooting guide is the next step.
7

I have seen pms local and remote cause all sorts of weird issues with PlexConnect. Just throwing it out there since I have never seen that error. Have you? How might you solve this issue? As I’m sure you are aware PlexConnect runs off pms as a client so if there is error with pms it can absolutely cause weird errors with plexconnect. Just trying to troubleshoot with the easy stuff. If you have a better troubleshooting solution please feel free to provide it.

8

If you stop PlexConnect, throw atvsettings.cfg away and restart it does that help?

If not maybe a fresh install of PlexConnect (keep your certs backed up to put them back in the new install but throw everything else away).

9

When I get home, I'm gonna make a VM with a sample PMS library and point the ATV to it, will keep you posted.  Thanks for the suggestions folks!

10

  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): ATV 3, Running OS 6.1

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 10.0.24.30

  • The local IP address of the device that PlexConnect is installed on: 10.0.24.30

  • The device and operating system (including version number) that PlexConnect is installed on: Win 7 x64, SP1

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: As above

  • The Plex media server (PMS) version number you are running (do not put 'latest'): Version 0.9.9.7

  • The local IP address of the device that the Plex media server (PMS) is installed on: 10.0.24.30

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork.: V0.3.1 Standard

  • The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c): [PlexConnect]

    enable_plexgdm = True
    ip_pms = 10.0.24.30
    port_pms = 32400
    enable_dnsserver = True
    port_dnsserver = 53
    ip_dnsmaster = 8.8.8.8
    prevent_atv_update = True
    enable_plexconnect_autodetect = True
    ip_plexconnect = 10.0.24.30
    hosttointercept = trailers.apple.com
    port_webserver = 80
    enable_webserver_ssl = True
    port_ssl = 443
    certfile = ./assets/certificates/trailers.pem
    loglevel = Normal
    logpath = .
     

  • Detail on the media file if it is an issue related to playing a media file (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to http://www.pastebin.com and use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space):

  • A detailed description of the issue (the clearer you can make this the better): As per the start of this thread, updated apple TV software, issued new certs and applied them to plex connect and the apple TV

  • Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one:

19:53:43 PlexConnect: started: 19:53:43
19:53:43 PlexConnect: Version: 0.3.1+
19:53:43 PlexConnect: Python: 2.7.6 (default, Nov 10 2013, 19:24:24) [MSC v.1500 64 bit (AMD64)]
19:53:43 PlexConnect: Host OS: win32
19:53:43 Settings: getsetting enable_plexconnect_autodetect=True
19:53:43 PlexConnect: IP_self: 10.0.24.30
19:53:43 Settings: getsetting hosttointercept=trailers.apple.com
19:53:43 Settings: getsetting enable_dnsserver=True
19:53:44 DNSServer: started: 19:53:44
19:53:44 Settings: getsetting port_dnsserver=53
19:53:44 Settings: getsetting ip_dnsmaster=8.8.8.8
19:53:44 Settings: getsetting prevent_atv_update=True
19:53:44 DNSServer: ***
19:53:44 DNSServer: DNSServer: Serving DNS on 10.0.24.30 port 53.
19:53:44 DNSServer: intercept: ['trailers.apple.com'] => 10.0.24.30
19:53:44 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
19:53:44 DNSServer: forward other to higher level DNS: 8.8.8.8
19:53:44 DNSServer: ***
19:53:44 WebServer: started: 19:53:44
19:53:44 Settings: getsetting port_webserver=80
19:53:44 WebServer: ***
19:53:44 WebServer: WebServer: Serving HTTP on 10.0.24.30 port 80.
19:53:44 WebServer: ***
19:53:44 ATVSettings: init class CATVSettings
19:53:44 ATVSettings: load settings
19:53:44 Settings: getsetting enable_webserver_ssl=True
19:53:44 WebServer: started: 19:53:44
19:53:44 Settings: getsetting port_ssl=443
19:53:44 Settings: getsetting certfile=./assets/certificates/trailers.pem
19:53:44 Settings: getsetting certfile=./assets/certificates/trailers.pem
19:53:44 WebServer: ***
19:53:44 WebServer: WebServer: Serving HTTPS on 10.0.24.30 port 443.
19:53:44 WebServer: ***
19:53:46 WebServer: http request header:
Host: trailers.apple.com
 
Accept-Encoding: gzip, deflate
 
Accept: */*
 
Accept-Language: en;q=0.9
 
Cookie: s_vi=[CS]v1|299CD990850115B4-6000010E4002F941[CE]
 
Connection: keep-alive
 
X-Apple-TV-Resolution: 1080
 
X-Apple-TV-Version: 6.1
 
User-Agent: iTunes-AppleTV/6.1 (3; 8GB; dt:12)
 
 
19:53:46 WebServer: http request path:
/appletv/us/js/application.js
19:53:46 Localize: aTVLanguage: en
19:53:46 WebServer: pms address:
 
19:53:46 WebServer: cleaned path:
/appletv/us/js/application.js
19:53:46 WebServer: PlexConnect options:
{'aTVScreenResolution': '1080', 'aTVFirmwareVersion': '6.1', 'aTVLanguage': 'en', 'aTVAddress': '10.0.24.32'}
19:53:46 WebServer: additional arguments:
 
19:53:46 WebServer: serving /js/application.js
19:53:46 WebServer: http request header:
Host: trailers.apple.com
 
X-Apple-Store-Front: 143444,19
 
Accept: */*
 
Accept-Encoding: gzip, deflate
 
Accept-Language: en;q=0.9
 
Cookie: s_vi=[CS]v1|299CD990850115B4-6000010E4002F941[CE]
 
Connection: keep-alive
 
X-Apple-TV-Resolution: 1080
 
X-Apple-TV-Version: 6.1
 
User-Agent: iTunes-AppleTV/6.1 (3; 8GB; dt:12)
 
 
19:53:46 WebServer: http request path:
/&PlexConnect=Discover&PlexConnectUDID=DM1K70W1DRHN
19:53:46 Localize: aTVLanguage: en
19:53:46 WebServer: pms address:
 
19:53:46 WebServer: cleaned path:
/
19:53:46 WebServer: PlexConnect options:
{'aTVAddress': '10.0.24.32', 'aTVScreenResolution': '1080', 'PlexConnectUDID': 'DM1K70W1DRHN', 'aTVLanguage': 'en', 'aTVFirmwareVersion': '6.1', 'PlexConnect': 'Discover'}
19:53:46 WebServer: additional arguments:
 
19:53:46 WebServer: serving .xml: /
19:53:46 XMLConverter: PlexConnect Cmd: Discover
19:53:46 XMLConverter: PlexConnectChannelsSearch: 
19:53:46 ATVSettings: add section DM1K70W1DRHN
19:53:46 ATVSettings: getsetting 
19:53:46 Settings: getsetting enable_plexgdm=True
19:53:46 PlexAPI: ***
19:53:46 PlexAPI: looking up Plex Media Server
19:53:46 PlexAPI: ***
19:53:46 PlexAPI: Sending discovery message: M-SEARCH * HTTP/1.0
19:53:46 PlexAPI: Received data from ('192.168.56.1', 32414)
19:53:46 PlexAPI: Data received:
 HTTP/1.0 200 OK
 
Content-Type: plex/media-server
 
Resource-Identifier: 95f4f0aefcc45e3ecaff8bf8e7d870ea288f1a8a
 
Name: Mac
 
Port: 32400
 
Updated-At: 1396463499
 
Version: 0.9.9.7.429-f80a8d6
 
 
 
 
19:53:47 PlexAPI: GDM: Servers discovered: 1
19:53:47 PlexAPI: Mac 192.168.56.1:32400
19:53:47 PlexAPI: Servers (local+MyPlex): 1
19:53:47 PlexAPI: {'name': u'Mac', 'accesstoken': '', 'address': '192.168.56.1:32400', 'ip': '192.168.56.1', 'scheme': 'http', 'local': '1', 'port': '32400', 'owned': '1', 'baseURL': 'http://192.168.56.1:32400'}
11

If it helps all sections show just blank tiles where the album art should be etc. Once I try to access a season etc is when I get the unidentified error.  :(   Please Help

12

Throw away settings.cfg and let a new default be created, which you should try using.

Are you using a VPN or running VMWare?

13

Done that numerous times with no effect I'm afraid

14

See edit

15

No VPN or VMWare.  Tried hosting a new setup in VMWare briefly but get exactly the same issue....

16

Tried using the ATV wireless and Wired if that helps any?

17

Disable GDM and PlexConnect IP auto detect, you have the wrong IP being detected, although you hard coded the IP you didn’t turn off auto detection so it is being overridden.

18

Can't find the "unexpected error" in that log...

Please add

    dprint(__name__,2 , errorXML)

right in front of "return errorXML" in line 75/76.

Then set "loglevel=High", start PlexConnect and attach a new log...

19

Also you have a non standard port on your PMS so you need to hard code that if disabling GDM.

20

Hey Folks,

Disabled Disable GDM and PlexConnect IP auto detect, it's made it worse.  Don't get past accessing trailers now.  I am using the standard 32400 port.