Plex connect works with channels, but not movies/tv shows

Dev Community Apps & Creations
1

So I have plexconnect working. It works great with my plex channels. But if I go to watch movies/tv shows it says cannot connect to trailers.

 

However if I go and hit the play button instead of menu it does play.

 

WIth plex connect do we not get a description screen?

2

You really need to follow the read before posting thread to post all the information required to help you debug.


Things like ATV firmware and python version effect this type of thing.

3

what is your ATV firmware version?

4

what is your ATV firmware version?

IM on ATV 6.0

5

You really need to follow the read before posting thread to post all the information required to help you debug.

Things like ATV firmware and python version effect this type of thing.

I did read. And I do have the latest version of python on my mac.

Which is why im a bit confused.

6

Drewbie is asking you to post all of the information requested in the Read Before Posting thread at the top of the forum. This info will help us more quickly help you solve your issue. As it stands we don’t have enough to work with.

7

Sorry.

Here is my log

http://pastebin.com/t0Tz4sqy

here is my settings.cfg

[PlexConnect]
enable_webserver_ssl = True
port_pms = 32400
ip_plexconnect = 0.0.0.0
certfile = ./certificates/trailers.pem
ip_dnsmaster = 209.18.47.61
ip_pms = 209.18.47.61
port_webserver = 80
loglevel = Normal
logpath = .
enable_dnsserver = True
enable_plexgdm = False
port_ssl = 443
prevent_atv_update = True
port_dnsserver = 53
enable_plexconnect_autodetect = True
 

Also, a couple of other problems.


Running any app is super slow.

It takes a couple minutes to connect to hulu and netflix. but when i shut off plex connect its fast!

8

From you log...

15:24:06 XMLConverter: XML_ExpandLine - Error in {{VAL(Video/Director[2]/tag)}}
Traceback (most recent call last):
...
 
It does seem, your python/ElementTree does not support the [ ] operator.
Are you sure you are on python 2.7.x?
9

im on python 3.3.2 according to my mac

10

That is one problem. You need to be on 2.7x. Plexconnect does not work with Python version 3 and above. Also, I am not sure why your ip_pms and ip_dnsmaster are the same.

11

That is one problem. You need to be on 2.7x. Plexconnect does not work with Python version 3 and above. Also, I am not sure why your ip_pms and ip_dnsmaster are the same.


OK so I need to downgrade my python. I need to figure out how to do that.

What do I need to set my ip. Pms and dnsmaster to?
12

Ok, getting rid of the newer version of phyton adn putting 2.7.5 on worked great.

The only issue I have now is the fact that ATV is slow to connect.

It works super fast when the DNS is set to auto.

Any ideas for that?

13

In settings.cfg, set your dnsmaster to either your router ip address (which is usually the ip the ATV uses when it is set to automatic) or Plexconnect’s default google ip (8.8.8.8). In the post above you have it set to the same computer that is running your PMS.

14

In settings.cfg, set your dnsmaster to either your router ip address (which is usually the ip the ATV uses when it is set to automatic) or Plexconnect's default google ip (8.8.8.8). In the post above you have it set to the same computer that is running your PMS.

This did not work. I tried it with both my router IP and the google ip. still over it was 42 seconds to connec to hulu and 1 min to connect to netflix. I took off manual dns and both were near instant connections.

15

With the limited info we have (we don’t know anything about your computer or network setup, still) I would try setting “enable Plexgdm” to true to see what happens. If that doesn’t work you will need to provide ALL of the info requested in the Read Before Posting thread, as it is apparent the dribs and drabs we have been receiving are not doing the job.

16

OK basically here is the issue.

When Plexconnect is running (IE My DNS is set to same as computer with plexconnect running) I cannot connect the ATV to any other app. Not net flicks, hulu, or any app that needs internet.

At first it was connecting, just taking about 3 mins to do. Now it does not connect at all.

Here is my settings.

[PlexConnect]
enable_webserver_ssl = True
port_pms = 32400
ip_plexconnect = 0.0.0.0
certfile = ./certificates/trailers.pem
ip_dnsmaster = 10.0.1.1
ip_pms = 209.18.47.61
port_webserver = 80
loglevel = High
logpath = .
enable_dnsserver = True
enable_plexgdm = True
port_ssl = 443
prevent_atv_update = True
port_dnsserver = 53
enable_plexconnect_autodetect = True
 
 
Here is my log file
http://pastebin.com/0Hgf5mWE
 
 
So I dont know really how to read the log, but i see the request going to 10.0.1.4, But my computer is set to 10.0.1.3 and the DNS on the apple tv is set to the same.
 
The 10.0.1.1 is the IP of the router, I tried that and 8.8.8.8, both are the same results.
17

>> So I dont know really how to read the log, but i see the request going to 10.0.1.4,

It says "source" and 10.0.1.4 - is this your aTV?

Also log says PlexConnect gets the DNS feedback and forwards to aTV. Why would it not have access to the internet then?

Why is your PMS not in your local network? Well, guess it doesn't matter as you still gave PlexGDM enabled...

18

>> So I dont know really how to read the log, but i see the request going to 10.0.1.4,

It says "source" and 10.0.1.4 - is this your aTV?

Also log says PlexConnect gets the DNS feedback and forwards to aTV. Why would it not have access to the internet then?

Why is your PMS not in your local network? Well, guess it doesn't matter as you still gave PlexGDM enabled...

I dont know really what the PMS is, and yes the ATV is on 10.0.1.4.

If the ATV is set for manual on the same ip as my computer, Plex works fine. None of the internet apps work. Itunes works ok as well.

I dont know why... from what I can see everything is set right.

When I do auto for DNS everything but plexconnect works.

19

PMS = Plex Media Server.

>>ip_pms = 209.18.47.61

Though you have PlexGDM enabled, so this address doesn't count. Did you put in those numbers for a reason?

20

PMS = Plex Media Server.

>>ip_pms = 209.18.47.61

Though you have PlexGDM enabled, so this address doesn't count. Did you put in those numbers for a reason?

I guess I dont know.

I think i followed an example from somone else and this worked.

What should it be set to?