Help! Plex won't work. Trailers is unavailable ATV3

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1

  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): 

          ATV 3, firmware: 5.3 (6105)

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS):

         192.168.0.105

  • The device and operating system (including version number) that PlexConnect is installed on

​         Windows 7 64Bit 

  • The local IP address of the device that PlexConnect is installed on:

        192.168.0.105

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on:

         Same as PlexConnect

  • Where your media is stored (e.g. internal drive):

​         internal drive

  • The Plex media server (PMS) version number you are running (**do not put 'latest'**):

        0.9.7.28

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one.

​        20/07-2013

  • The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)

        [PlexConnect]

       port_pms = 32400
       enable_plexgdm = True
       ip_dnsmaster = 192.168.0.1
       ip_webserver = 192.168.0.105
       loglevel = High
       enable_dnsserver = True
       ip_pms = 192.168.0.105
       port_webserver = 80
  • A detailed description of the issue (the clearer you can make this the better):

       When I go to trailers in PlexConnect terminal nothing changes on ATV it loads and after that it gives me the message "Trailers is          unavailable. Try again later"  

  • Ensure you post your 'PlexConnect.log' file

      http://pastebin.com/G5z2TdK0

2

What happens if you delete settings.cfg and try running it again.

You have changed settings you do not need to, try it with the defaults.

3

First of all thanks for your help, but again when I go to trailers it takes a while and then the message "trailers is not available..." appears on the screen

4

Please provide an updated log and contents of your settings.cfg

5

http://pastebin.com/mtXnfba2 -- Here is an updated log file

and this is settings.cfg: 

[PlexConnect]
port_pms = 32400
enable_plexgdm = True
ip_dnsmaster = 8.8.8.8
ip_webserver = 0.0.0.0
loglevel = Normal
enable_dnsserver = True
ip_pms = 192.168.178.10
port_webserver = 80
 
I don't have an internet connection on my ATV either, it's like it don't send a dns request to the media server. Everytime i restart my ATV i have to set dns settings back to automatic even when PlexConnect and Plex Media Server are running
6

Are you running a firewall?

7

i get the same response when I try to access some of my channels.  some work and some don't.  it is like the TV needs to have a plug-in to run certain channels.  

8

Yes I'm running a firewall, but i turned it off and get the same respsonse "Trailers is not available". 

9

Try setting an inbound exception for python.exe.

Sometimes firewalls are a bit loath to really turn themselves off properly.

10

i get the same response when I try to access some of my channels. some work and some don't. it is like the TV needs to have a plug-in to run certain channels.


Please do not hijack someone else's thread unless you have the same issue (you actually only have the same generic symptoms and have provided no information requested in the sticky).
Also read the FAQ before you post and you would find an answer to your problem.
11

I already made an inbound exception for python.exe in my firewall settings 

12

http://pastebin.com/mtXnfba2 -- Here is an updated log file

and this is settings.cfg: 

[PlexConnect]
port_pms = 32400
enable_plexgdm = True
ip_dnsmaster = 8.8.8.8
ip_webserver = 0.0.0.0
loglevel = Normal
enable_dnsserver = True
ip_pms = 192.168.178.10
port_webserver = 80
 
I don't have an internet connection on my ATV either, it's like it don't send a dns request to the media server. Everytime i restart my ATV i have to set dns settings back to automatic even when PlexConnect and Plex Media Server are running

I am so willing to be wrong, but shouldn't the ip_pms = 192.168.0.105?

13

I am so willing to be wrong, but shouldn't the ip_pms = 192.168.0.105?

I was looking at that myself?

14

I was looking at that myself?


This is the default fallback address if PMS auto discovery does not work.
It is working in this case.

To the op:
Do you have another device you could try running PlexConnect on?
15

Yes, I installed PMS on the computer of my sister and it worked after I deleted Bonjour from her computer, because it blocked the port 49152, but why does it work on her computer and not on mine?? 

16

That port issue should be getting fixed soon.

I am not sure why but before we are sure it is definitely something about your windows install can you make the following changes to your settings.cfg and retry PlexConnect:

ip_dnsmaster = 8.8.8.8 <- change this to your ISP's DNS server (you may have to Google it)
loglevel = High
enable_dnsserver = True
ip_pms = 192.168.0.105
 
If it still does not work post a new log as there should be more detailed information with the log level set to 'High'.
17

I don't know why, but it works. I wanted to try it again before I change any setting and it worked.  

18

Cool, i was starting to run out of options :P

19

This is the default fallback address if PMS auto discovery does not work.
It is working in this case.

To the op:
Do you have another device you could try running PlexConnect on?

Thanks for the clarification f00b4r, and for not being hard on my guess. Very cool of you man.

20

I don't know why, but it works. I wanted to try it again before I change any setting and it worked.  

Wait, my guess worked!? Woohoo!!!!