Hi,
My Plex Media Server is seam to be crashing overnight. Issue start to appear only since the last update.
I run windows 10.
The server do maintenance work during night to download and scan all the library.
Does anyone else add this issue.!
Please provide server logs captured after the restart following the crash
Ensure debug logging enabled in advance
See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
Plex Media Server Logs_2018-12-29_19-51-39.zip (4.3 MB)
Sorry for the late reply. This is from the last time it crashed. Since I deactivated a lot of maintenance task is crashing really least often but still crash time to time.
The Plex Media Server process deadlocked sometime after Dec 27, 2018 14:55
You were running version v1.13.9.5456 at the time
There was a subsequent fix for one cause deadlocks in 1.14.0.5468
I would like to see if you still get these deadlocks after updating to the current version
After a deadlock and when the server reaches a backlog of over 1000 requests, all requests get failed with error response 503 as what happened here
Thank you for your fast answer. I was able to perform update to version 1.14.1.5488. We will see if is still crashing during maintenance task. I will keep you inform if it crash again.
Thank you,
I have been having the same problem for a couple weeks. Is there a fix for this?
There is a problem reported in this topic that is being fixed. It is windows only problem
I need to see the windows application event log export to evtx file filtered for event ids 1000 and 1001 and server debug logs after a crash.
See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
My server crashes nightly. I have updated my Plex and we have tried several different things to fix it, but it crashes every night. Is there any fix for this? I am running on Windows Server.
I can see some crash reports from your server but the crashes are only occurring on your server and no one else - which suggests that it is something very specific to your environment and devices/applications interfacing to Plex Media Server,
It is crashing in http request handler so it may be some malformed request leading to this
It is normal to request logs covering period up to a crash so one can see what was happening. For this specific crash I would like to see a server log with both debug and verbose logging as that would give more detail about the http request
please see the linked support articles in the post above yours and in addition to enabling debug logging - please for this problem also enable verbose logging and attach in a post here, the logs zip downloaded on restart following a crash
Please restart the server after enabling the logging so we have fresh logs created
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
