Server Version#: 4.76.1
Player Version#: Plex, PlexAMP, Consoles, ect
After one of the recent updates, periodically PLEX will just stop responding, and I am forced to go onto the server and kill/restart the Plex software. After restarting the software, connectivity is restored. I noticed this a little while back, but it only happened a few times, so I chalked it up to non-important. Today, it has happened multiple times, so I fear this is a more urgent issue than I presumed.
When the problem occurs (and please wait for sufficient time before capturing diagnostics or restarting eg 10 minutes of requests to the server not getting through) , get the output from a specific browser request on the server. In a browser, go to this url http://localhost:32400/connections?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxx where you put the server token string instead of the xxxxxxxxxxxxxxxx. Copy the displayed output to a text file and save
Next is to force a process dump for the Plex Media Server.exe process. We can do this with Windows Task Manager - but on a 64-bit windows and with Plex Media Server.exe being a 32-bit application, you would need to load the 32-bit x86 version of windows task manager. So load this program instead of the default task manager C:\Windows\SysWow64\Taskmgr.exe
Using this 32-bit Taskmgr.exe find the Plex Media Server.exe process, select it and right click on it and choose Create Dump
Check that the dmp file has been created
Restart the server and capture the zipped logs
Zip the dmp files and upload to Dropbox or similar service
Send @sa2000 by private message link to the zipped dmp files and send the saved /connections output text files and the zipped logs
It really is quite easy to do, rwoffice and I as well as others have sent some data in already; but deadlocks are quite hard to diagnose. I figure that the more data that the developers have the better. Feel free to PM me if you have any questions with the steps.
