Server Version#: 1.25.2.5319
Player Version#:
Hello, My PMS is multiple crashed and I don’t know why.
It look like it crashed when transcoding but I’m not sure.
My PMS is on windows 10 (fresh install) + i7-11700k (+iGPU) with hardware transcoding and hdr tone mapping settings enable.
Before, my PMS was on my old computer (ryzen 5600x + GTX 1660) but I have migrated it to the new one
The log is very long for only some seconds so I will paste only the end
Logs :
Dec 15, 2021 21:22:17.894 [12052] DEBUG - [Transcode] Streaming Resource: Calculated bandwidth of 4817kbps exceeds bandwidth limit. Changing decision parameters provided by client to fit bandwidth limit of 3000kbps
Dec 15, 2021 21:22:17.894 [12052] DEBUG - [Transcode] Streaming Resource: Determining preferred transcode encoders through transcode only decision.
Dec 15, 2021 21:22:17.894 [12052] DEBUG - [Transcode] Codecs: testing h264_nvenc (encoder)
Dec 15, 2021 21:22:17.894 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvenc
Dec 15, 2021 21:22:17.894 [12052] ERROR - [Transcode] [FFMPEG] - Cannot load nvcuda.dll
Dec 15, 2021 21:22:17.894 [12052] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Dec 15, 2021 21:22:17.894 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Dec 15, 2021 21:22:17.894 [12052] DEBUG - [Transcode] Could not create hardware context for h264_nvenc
Dec 15, 2021 21:22:17.894 [12052] DEBUG - [Transcode] Codecs: testing h264_mf (encoder)
Dec 15, 2021 21:22:17.952 [11908] DEBUG - Auth: authenticating user as guest
Dec 15, 2021 21:22:17.955 [7552] DEBUG - Request: [176.147.185.120:49631 (WAN)] POST /log (21 live) TLS GZIP Signed-in Token (xxxxx@outlook.fr)
Dec 15, 2021 21:22:17.956 [11908] DEBUG - Completed: [176.147.185.120:49631] 401 POST /log (21 live) TLS GZIP 0ms 511 bytes (pipelined: 1)
Dec 15, 2021 21:22:17.996 [12052] INFO - [Transcode] [FFMPEG] - MFT name: ‘Intel® Quick Sync Video H.264 Encoder MFT’
Dec 15, 2021 21:22:18.360 [12052] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice nvdec
Dec 15, 2021 21:22:18.360 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvdec
Dec 15, 2021 21:22:18.360 [12052] ERROR - [Transcode] [FFMPEG] - Cannot load nvcuda.dll
Dec 15, 2021 21:22:18.360 [12052] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Dec 15, 2021 21:22:18.360 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Dec 15, 2021 21:22:18.360 [12052] DEBUG - [Transcode] Could not create hardware context for h264
Dec 15, 2021 21:22:18.360 [12052] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice dxva2
Dec 15, 2021 21:22:18.360 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: testing API dxva2
Dec 15, 2021 21:22:18.364 [12052] ERROR - [Transcode] [FFMPEG] - Failed to create Direct3D device
Dec 15, 2021 21:22:18.365 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Dec 15, 2021 21:22:18.365 [12052] DEBUG - [Transcode] Could not create hardware context for h264
Dec 15, 2021 21:22:18.365 [12052] DEBUG - [Transcode] Scaled up video bitrate to 2548Kbps based on 1.500000x fudge factor.
Dec 15, 2021 21:22:18.365 [12052] DEBUG - [Transcode] Codecs: testing aac_mf (encoder)
Dec 15, 2021 21:22:18.366 [12052] INFO - [Transcode] [FFMPEG] - MFT name: ‘Microsoft AAC Audio Encoder MFT’
Dec 15, 2021 21:22:18.565 [12052] DEBUG - [Transcode] Codecs: testing h264_nvenc (encoder)
Dec 15, 2021 21:22:18.565 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvenc
Dec 15, 2021 21:22:18.565 [12052] ERROR - [Transcode] [FFMPEG] - Cannot load nvcuda.dll
Dec 15, 2021 21:22:18.565 [12052] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Dec 15, 2021 21:22:18.565 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Dec 15, 2021 21:22:18.565 [12052] DEBUG - [Transcode] Could not create hardware context for h264_nvenc
Dec 15, 2021 21:22:18.565 [12052] DEBUG - [Transcode] Codecs: testing h264_mf (encoder)
Dec 15, 2021 21:22:18.645 [12052] INFO - [Transcode] [FFMPEG] - MFT name: ‘Intel® Quick Sync Video H.264 Encoder MFT’
Dec 15, 2021 21:22:19.016 [12052] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice nvdec
Dec 15, 2021 21:22:19.017 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvdec
Dec 15, 2021 21:22:19.017 [12052] ERROR - [Transcode] [FFMPEG] - Cannot load nvcuda.dll
Dec 15, 2021 21:22:19.017 [12052] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Dec 15, 2021 21:22:19.017 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Dec 15, 2021 21:22:19.017 [12052] DEBUG - [Transcode] Could not create hardware context for h264
Dec 15, 2021 21:22:19.018 [12052] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice dxva2
Dec 15, 2021 21:22:19.018 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: testing API dxva2
Dec 15, 2021 21:22:19.022 [12052] ERROR - [Transcode] [FFMPEG] - Failed to create Direct3D device
Dec 15, 2021 21:22:19.023 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Dec 15, 2021 21:22:19.023 [12052] DEBUG - [Transcode] Could not create hardware context for h264
Dec 15, 2021 21:22:19.023 [12052] DEBUG - [Transcode] Scaled up video bitrate to 2548Kbps based on 1.500000x fudge factor.
Dec 15, 2021 21:22:19.023 [12052] DEBUG - [Transcode] Codecs: testing aac_mf (encoder)
Dec 15, 2021 21:22:19.026 [12052] INFO - [Transcode] [FFMPEG] - MFT name: ‘Microsoft AAC Audio Encoder MFT’
Dec 15, 2021 21:22:19.221 [12052] DEBUG - [Transcode] Streaming Resource: Reducing playback quality for 2857kbps stream bitrate: video resolution to 720x406, audio channels to 2, quality to 84, disable video DS as 6170kbps is > the 2613kbps available
Dec 15, 2021 21:22:19.221 [12052] DEBUG - [Transcode] Codecs: testing h264_nvenc (encoder)
Dec 15, 2021 21:22:19.221 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvenc
Dec 15, 2021 21:22:19.221 [12052] ERROR - [Transcode] [FFMPEG] - Cannot load nvcuda.dll
Dec 15, 2021 21:22:19.221 [12052] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Dec 15, 2021 21:22:19.221 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Dec 15, 2021 21:22:19.221 [12052] DEBUG - [Transcode] Could not create hardware context for h264_nvenc
Dec 15, 2021 21:22:19.221 [12052] DEBUG - [Transcode] Codecs: testing h264_mf (encoder)
Dec 15, 2021 21:22:19.366 [12052] ERROR - [Transcode] [FFMPEG] - could not create MFT
Dec 15, 2021 21:22:19.565 [12052] WARN - [Transcode] Codecs: avcodec_open2 returned -40 for encoder ‘h264_mf’
Dec 15, 2021 21:22:19.566 [12052] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice nvdec
Dec 15, 2021 21:22:19.566 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvdec
Dec 15, 2021 21:22:19.567 [12052] ERROR - [Transcode] [FFMPEG] - Cannot load nvcuda.dll
Dec 15, 2021 21:22:19.567 [12052] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Dec 15, 2021 21:22:19.567 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Dec 15, 2021 21:22:19.567 [12052] DEBUG - [Transcode] Could not create hardware context for h264
Dec 15, 2021 21:22:19.567 [12052] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice dxva2
Dec 15, 2021 21:22:19.567 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: testing API dxva2
Dec 15, 2021 21:22:19.568 [12052] ERROR - [Transcode] [FFMPEG] - Failed to load D3D9 library
Dec 15, 2021 21:22:19.568 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Dec 15, 2021 21:22:19.568 [12052] DEBUG - [Transcode] Could not create hardware context for h264
Dec 15, 2021 21:22:19.568 [12052] DEBUG - [Transcode] Scaled up video bitrate to 2548Kbps based on 1.500000x fudge factor.
Dec 15, 2021 21:22:19.568 [12052] DEBUG - [Transcode] Scaled maximum bitrate for resolution reduction to 804Kbps.
Dec 15, 2021 21:22:19.569 [12052] DEBUG - [Transcode] MDE: Selected protocol http; container: mkv
Dec 15, 2021 21:22:19.569 [12052] DEBUG - [Transcode] MDE: analyzing media item 119930
Dec 15, 2021 21:22:19.569 [12052] DEBUG - [Transcode] MDE: E7 - Le week-end: Direct Play is disabled
Dec 15, 2021 21:22:19.569 [12052] DEBUG - [Transcode] MDE: E7 - Le week-end: selected audio stream is not the first audio stream and direct play stream selection is not enabled
Dec 15, 2021 21:22:19.569 [12052] DEBUG - [Transcode] MDE: E7 - Le week-end: no direct play video profile exists for http/mkv/h264
Dec 15, 2021 21:22:19.569 [12052] DEBUG - [Transcode] MDE: E7 - Le week-end: no direct play video profile exists for http/mkv/h264/aac
Dec 15, 2021 21:22:19.569 [12052] DEBUG - [Transcode] MDE: E7 - Le week-end: no direct play video profile exists for http/mkv/h264/aac
Dec 15, 2021 21:22:19.569 [12052] DEBUG - [Transcode] Le week-end - video.width limitation applies: 1280 > 720
Dec 15, 2021 21:22:19.569 [12052] DEBUG - [Transcode] MDE: E7 - Le week-end: Direct Streaming is disabled, so video stream will be transcoded
Dec 15, 2021 21:22:19.569 [12052] DEBUG - [Transcode] MDE: E7 - Le week-end: no remuxable profile found, so video stream will be transcoded
Dec 15, 2021 21:22:19.569 [12052] DEBUG - [Transcode] Codecs: testing h264_nvenc (encoder)
Dec 15, 2021 21:22:19.569 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvenc
Dec 15, 2021 21:22:19.570 [12052] ERROR - [Transcode] [FFMPEG] - Cannot load nvcuda.dll
Dec 15, 2021 21:22:19.570 [12052] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Dec 15, 2021 21:22:19.570 [12052] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Dec 15, 2021 21:22:19.570 [12052] DEBUG - [Transcode] Could not create hardware context for h264_nvenc
Dec 15, 2021 21:22:19.570 [12052] DEBUG - [Transcode] Codecs: testing h264_mf (encoder)
Dec 15, 2021 21:22:19.586 [5344] DEBUG - [JobRunner] Job running: “C:\Program Files (x86)\Plex\Plex Media Server\CrashUploader.exe” “–directory=C:\Users\theop\AppData\Local\Plex Media Server\Crash Reports\1.25.2.5319-c43dc0277” --version=1.25.2.5319-c43dc0277 --platform=Windows “–platformVersion=10.0 (Build 19044)” --serverUuid=Xxxxxx --userId=Zzzzzz@hotmail.fr --sentryUrl=https://sentry.io/api/1233455/minidump --sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --vendor=Microsoft --model=x64 --device=PC --allowRetries=0
Dec 15, 2021 21:22:19.588 [5344] DEBUG - [JobRunner] Jobs: Starting child process with pid 7392
