Our Roku app development team hasn’t been able to reproduce this issue locally; it may be specific to certain server or device configurations, or to certain properties of particular media files. We’re going to need all the diagnostic information we can get in order to track it down.
Please enable debug and verbose-level logging in the server, restart the server and client app, reproduce the issue, then provide the following data:
- The server, client app, and client firmware versions you’ve seen this happen on
- If you know, the last version on which the issue did not happen
- The client device model
- Whether the video stream was Direct Streamed or transcoded
- Whether you’d resumed at an offset or started from the beginning of the file
- Whether you’d seeked a substantial distance in the video during playback
- The duration of the file
- The approximate timestamp within the file at which playback cut off
- Whether or not the issue reproduces reliably given the same starting conditions on the same file
- Whether the issue happens for all files, or only some (or most)
- The Plex Media Server logs
- The approximate times (in the server’s local time zone) when playback started and when the issue took place
- If possible, a sample file that reproduces the issue (even if it happens on all files you’ve tried)
- If submitting a trimmed sample file, please verify that the trimmed copy reproduces the issue as well, rather than only the larger file it’s trimmed from
Thanks.
