Plex dead after upgrade to DSM 7.0 - 32400 port error

Plex Media Server NAS & Devices
1

I did some reading and it said that plex was supported in the new version (not enough research, I know) after I upgraded my DSM to 7.0, I got a plex “needs repair” error. when I tried to repair I got this error.

The port 32400 configured for this package is used by another service or system reserved. Please disable or change the conflicting service, or contact the developer to modify the package configuration.

there is nothing listening on that port, so I I removed everything (plex install, user, folder etc) and

I am still getting the same error, and now plex is no longer in the packet station. what a mess!

any ideas?

Server Version#:latest
Player Version#:

2

If DSM complains you have port 32400 configured for another service it’s because it was not done shutting down.

Please do NOT “repair” the broken DSM 6 package after upgrading. The DSM 6 package is completely incompatible.

You are best to uninstall the old DSM 6 Plex package.

If you still have all your metadata in the “Plex” share, we can complete the migration of your data into DSM 7 format & location.

Ask if you have further questions.

  1. Download PMS from https://plex.tv/downloads. DO NOT use the DSM 7 Package Center version (1.21.1.3744). It was beta. We are production status now.

  2. Please make 100% certain, as you perform the Permissions settings changes, you have “Full Control”, for “this folder, sub-folders, and files” assigned to the new PlexMediaServer (system internal user) in the “Plex” shared folder.

3

I have completely removed everything from my PMS install, including the folder, user, and all the files, and rebooted several times, I am still getting the same error and the new install file is not working (same error) what are my next TS steps?

4

Would you look in the DSM Firewall?

Also, please check for interference from other apps?

We have the following ports defined.

[chuck@lizum conf.511]$ cat *.sc
[PlexMediaServer]
title="PlexMediaServer"
desc="PlexMediaServer"
port_forward="yes"
dst.ports="32400/tcp,32401/tcp,32469/tcp,32600/tcp,3005/tcp,8324/tcp,1900/udp,32410/udp,32412/udp,32413/udp,32414/udp"
[chuck@lizum conf.512]$

Summary

  • 32400,32401
  • 32410, 32412, 32413,32414
  • 3005,8324
  • 1900 ← conflict here??
5

2 posts were merged into an existing topic: Synology - DSM 7 Release - Plex Installation Issues

6

i have checked the NAS and the port does not show open

is there a way to install the PMS with another port?

any ideas?

                                                                                                                    PS C:\Users\vissa> tnc 10.0.0.69 -port 34200                                                                            WARNING: TCP connect to (10.0.0.69 : 34200) failed

ComputerName : 10.0.0.69
RemoteAddress : 10.0.0.69
RemotePort : 34200
InterfaceAlias : Ethernet
SourceAddress : 10.0.0.197
PingSucceeded : True
PingReplyDetails (RTT) : 0 ms
TcpTestSucceeded : False

7

Need more info before giving advice. sorry.

Is PMS installed?

Is it running?

Which package did you install? Synology (from package Center) – or-- from Plex.tv/downlaods --or-- from Packaging 2.0 ?

8

i had PMS installed when i upgraded to DSM 7, it broke the PMS

I removed everything (PMS, folder plex user) and re booted many timed

downloaded PMS from plex.tv/downloads - synology 7 version for intel 64 bit

no matter what I do, i still get this error.

The port 32400 configured for this package is used by another service or system reserved. Please disable or change the conflicting service, or contact the developer to modify the package configuration.

I ran this on Powershell to make sure port 34200 is not open

PS C:\Users\vissa> tnc 10.0.0.69 -port 34200 WARNING: TCP connect to (10.0.0.69 : 34200) failed
ComputerName : 10.0.0.69
RemoteAddress : 10.0.0.69
RemotePort : 34200
InterfaceAlias : Ethernet
SourceAddress : 10.0.0.197
PingSucceeded : True
PingReplyDetails (RTT) : 0 ms
TcpTestSucceeded : False

I do not have any idea what to do next

9

Go into the firewall settings.

See if there is a rule which carried over.

DSM 7 is really sensitive about port allocations.

Given there are no other PMS packages, it can only be a firewall rule or another application. (Tautulli ??)

10

thanks, I found the BT server using the port and changed it, it is installed

but now the plex server can’t see the media

does the PMS need to be in the same folder as the media? or does it need permissions?

thanks

11

You might have missed the change documentation , as well as that final popup when the package installs.

It tells you :

  1. If Plex can’t see your media
  2. Give System Internal User PlexMediaServer permission. (this is the biggest change in DSM 7. We were forced to change the username)

The complete documentation thread is here. It has all the changes and procedures.

12

that worked, thanks for all the great help

13

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