BigWheel and a few others have had chance to look your log files got back to me. You first piece of information, from MediaInfo, shows “Movie Name” not “Movie Title” as would be expected. This suggests the wrong tag was assigned (easily correctable) and explains why it’s using the file name and not the proper title.
The other piece of information we found in the log file is GUID = com.plexapp.agents.none. This means the movie was matched using the Personal Media Agent and not Freebase or TheMovieDB.
Jun 28, 2016 21:15:40.882 [0xec7ffb40] DEBUG - Request: [127.0.0.1:56126] GET /:/metadata/notify?guid=com.plexapp.agents.none%3A%2F%2F652f109809a760a4e79660e61d57249538e31eef%3Flang%3Dxn&path=Movies%2Fc%2F19bcac08e2b3e21585ff3f516a3047a8491e256.bundle&force=1&queueSize=0&id=23912&success=1&async=1 (7 live) GZIP
Jun 28, 2016 21:15:40.882 [0xec7ffb40] VERBOSE - * guid => com.plexapp.agents.none://652f109809a760a4e79660e61d57249538e31eef?lang=xn
Jun 28, 2016 21:15:40.882 [0xec7ffb40] VERBOSE - * path => Movies/c/19bcac08e2b3e21585ff3f516a3047a8491e256.bundle
Jun 28, 2016 21:15:40.883 [0xec7ffb40] VERBOSE - * force => 1
Jun 28, 2016 21:15:40.883 [0xec7ffb40] VERBOSE - * queueSize => 0
Jun 28, 2016 21:15:40.883 [0xec7ffb40] VERBOSE - * id => 23912
Jun 28, 2016 21:15:40.883 [0xec7ffb40] VERBOSE - * success => 1
Jun 28, 2016 21:15:40.883 [0xec7ffb40] VERBOSE - * async => 1
Jun 28, 2016 21:15:40.884 [0xec7ffb40] DEBUG - Queueing up com.plexapp.agents.none://652f109809a760a4e79660e61d57249538e31eef?lang=xn for loading, there are 0 items in the queue.
Jun 28, 2016 21:15:40.885 [0xf27ffb40] DEBUG - Completed: [127.0.0.1:56126] 200 GET /:/metadata/notify?guid=com.plexapp.agents.none%3A%2F%2F652f109809a760a4e79660e61d57249538e31eef%3Flang%3Dxn&path=Movies%2Fc%2F19bcac08e2b3e21585ff3f516a3047a8491e256.bundle&force=1&queueSize=0&id=23912&success=1&async=1 (7 live) GZIP 3ms 129 bytes
Jun 28, 2016 21:15:40.893 [0xe97ffb40] DEBUG - Notification of new metadata for com.plexapp.agents.none://652f109809a760a4e79660e61d57249538e31eef?lang=xn [id=23912] (success=1) for 1 items.
Jun 28, 2016 21:15:40.911 [0xe97ffb40] DEBUG - Loading Movie 'Aliens' XML from /volume2/Plex/Library/Application Support/Plex Media Server/Metadata/Movies/c/19bcac08e2b3e21585ff3f516a3047a8491e256.bundle/Contents/_combined/
Jun 28, 2016 21:15:40.912 [0xe97ffb40] DEBUG - Item 23912 (Aliens (1986) [Theatrical Cut]) Scanning metadata graphic elements in XML file /Info.xml
Jun 28, 2016 21:15:40.915 [0xea111b40] DEBUG - HTTP requesting GET http://127.0.0.1:45965/system/agents/media/get?guid=com%2Eplexapp%2Eagents%2Enone%3A%2F%2F652f109809a760a4e79660e61d57249538e31eef%3Flang%3Dxn&mediaType=1&url=metadata%3A%2F%2Fposters%2Fcom%2Eplexapp%2Eagents%2Elocalmedia_92206304aa517b8756d458b05f3ffaebda9d044f
Jun 28, 2016 21:15:40.983 [0xea111b40] DEBUG - HTTP success requesting GET http://127.0.0.1:45965/system/agents/media/get?guid=com%2Eplexapp%2Eagents%2Enone%3A%2F%2F652f109809a760a4e79660e61d57249538e31eef%3Flang%3Dxn&mediaType=1&url=metadata%3A%2F%2Fposters%2Fcom%2Eplexapp%2Eagents%2Elocalmedia_92206304aa517b8756d458b05f3ffaebda9d044f
Jun 28, 2016 21:15:40.986 [0xe97ffb40] DEBUG - Brought media local (metadata://posters/com.plexapp.agents.localmedia_92206304aa517b8756d458b05f3ffaebda9d044f) in 0.0s.
Jun 28, 2016 21:15:40.986 [0xe97ffb40] DEBUG - Item 23912 (Aliens (1986) [Theatrical Cut]) Scanning metadata graphic elements in XML file /Info.xml
Jun 28, 2016 21:15:40.991 [0xe97ffb40] DEBUG - Doing expensive tags write for 'Aliens (1986) [Theatrical Cut]' because something changed.
Jun 28, 2016 21:15:41.092 [0xe97ffb40] DEBUG - Doing expensive tags write for 'Aliens (1986) [Theatrical Cut]' because something changed.
Jun 28, 2016 21:15:41.154 [0xe97ffb40] DEBUG - Doing expensive tags write for 'Aliens (1986) [Theatrical Cut]' because something changed.
Jun 28, 2016 21:15:41.251 [0xe97ffb40] DEBUG - Doing expensive tags write for 'Aliens (1986) [Theatrical Cut]' because something changed.
Jun 28, 2016 21:15:41.280 [0xe97ffb40] VERBOSE - Skipping expensive tags write for 'Aliens (1986) [Theatrical Cut]' (type: 7) since nothing change
If your media has the correct “Movie Title” tag then the next thing we need to verify the selection in in the ‘Advanced’ tab for the Library. Lastly we will verify the ordering in the secondary priority list.
To check and change this: From the left pane, hover over the pencil (edit) for your movie library and then click the pencil. Next click Advanced and it will bring you to the image I show here. Please verify you have the library set this way.
Lastly, here is what I use for my secondary agent ordering. I have a great deal of local media assets (extras, subtitles, etc), and no difficulties. I also have multiple versions of movies. I offer these as a comparative example
If you changed any of the above, The “Plex Dance” is in order (move it out, Update, Empty, Clean, move it back in).
If everything is in order, the next step is to edit the file itself.
I find the easiest way to do this is convert it to MKV, which supports editing of the properties (tags) directly, make the changes, then covert back.
Another good tool, since I use linux, is ‘mkvtoolnix-gui’. It lets me see all the info, including track names, and make all changes.
I’ll gladly help you through this if you need it.
Please let me know your results af
