Hello,
I have the problem that the Plex windows player does not utilize hardware accelerated decoding which results in the iGPU beeing maxed out at 100% all the time and movies looking like they have 4 fps.
Playing the same movie via VLC does work fine with a 20% iGPU utilization. Hardware acceleration is turned on in the plex player settings. Media is played always with direct play.
Is that a known issue and is there a workaround?
All movies are H265 10bit HDR
Thanks for help
Server Version#:1.22.1.4275-48e10484b
Player Version#:1.30.1.2115-81e1fc3f
[
{
“type”: “info”,
“host”: “”,
“userAgent”: “Plex; 1.30.1.2115-81e1fc3f; Windows 10 Version 2009”,
“browser”: {
“platformVersion”: “0”,
“id”: “unknown”,
“name”: “Unknown Browser”,
“version”: “0”,
“platform”: “Windows”,
“platformID”: “windows”,
“platformModifierKey”: “ctrl”
},
“version”: “4.54.4”,
“primaryServerUrl”: “https://192-168-2-2.e9cb4c698f7644889ad7810d7590a409.plex.direct:32400/”,
“primaryServerAuthToken”: true,
“username”: “user”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “plex.tv”,
“uri”: “https://plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
]
}
]
