plex doesn't get updated info from tvdb.com

server-windows

#1

sometimes when i add a tv show, i see the metadata and it is not correct. so then i go to tvdb.com, where i have an account, and i change the title of the show to what it should be. but when i say to plex to update the metadata or when i remove the folder, empty the bin, and then return the folder, it will Always show the old, wrong, metadata. does someone have any idea how i can make plex load the new metadat. perhaps manually removing the old metadata from plex. but i don't know how???


#2

This is not really an answer but I seem to remember that Plex uses a cached version of TheTVDB rather than the actual site. This causes a delay (maybe significant) to the data agreeing therefore there can be differences in the data. I do not know how to tell TheTVDB to sync the data or how to tell them that there is a disagreement or even how to examine the cached site directly or even if it is possible to do so.


#3

because if i already have a show but i haven’t added it to plex yet, i can alter things on tvdb and then plex gets the new good info from the site. so it uses the site realtime but only with previously added shows it uses a sort of cache. but still how do i tell plex to update of empty the cache


#4

Plex uses their own TVDB Proxy Server.
Plex does NOT update this Proxy Server every day.
Sometimes older data that’s missing or wrong - if the Proxy Server has been updated - A Plex Dance is necessary to slap Plex in the mouth, get it to dump it’s bogus bundle and load up a new one - a thing Plex has been unable, or unwilling, to fix for about 40 years now (perhaps a slight exaggeration):

The Plex Dance®:

  1. remove show/movie from library
  2. rescan library files
  3. empty trash
  4. clean bundles
    https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <— scan library files, empty trash, clean bundles
  5. bring names and structures into compliance/Move LMA/etc
  6. replace corrected show/movie into library
  7. rescan library files

All Steps. In Order. No Shortcuts.

IF the Proxy Server has been updated and there is new and correct info there - a Plex Dance will get it. If you’re still getting the same old and wrong info:

  1. you’re not doing the Plex Dance correctly
    or

  2. The Proxy Server hasn’t been updated

  3. you can do something about, 2) you can’t.


#5

thnx for your comment. havent been online on the forum for a while so i just read it. i am going to try it now and am very excited to see if this finally solves my problem. but i dont agree with you on one thing… you say plex never updates it proxy server. but i now know about the problem i described here above so when i now want to add a show i first check tvdb and add or change anything i want and if i then immediately add the show the new data i just added will appear in the metadata. so i think its just a case of plex downloading the metadata and then continuing to retrieve the same old data from its cache.


#6

just tried it but same result and what strikes me is that plex still knows which episodes i already saw and which i didnt see. so clearly some data remained in plex. is there not a way to manually remove this data


#7

@“Edwin Welling” said:
thnx for your comment. havent been online on the forum for a while so i just read it. i am going to try it now and am very excited to see if this finally solves my problem. but i dont agree with you on one thing… you say plex never updates it proxy server. but i now know about the problem i described here above so when i now want to add a show i first check tvdb and add or change anything i want and if i then immediately add the show the new data i just added will appear in the metadata. so i think its just a case of plex downloading the metadata and then continuing to retrieve the same old data from its cache.

That’s a pretty good trick - 'cause that ain’t how it works - unless you know something we don’t and if you do I need you to explain it - so I and millions of other people (slight exaggeration perhaps) can start bypassing Plex’s Goofy TVDB Proxy Server.

Also - time for you to provide some log files - so we can see wazzup…
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
drag zip file to message window and drop it.